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Call Center Customer Service Jobs (NOW HIRING)

MCI Careers

$7.25 - $13.50/hr

Join our team as a Remote Call Center Customer Service Representative and help us deliver outstanding support to our clients. This role is ideal for empathetic, detail-oriented individuals who enjoy ...

MCI Careers

$7.25 - $11.50/hr

Join our team as a Remote Call Center Customer Service Representative and help us deliver outstanding support to our clients. This role is ideal for empathetic, detail-oriented individuals who enjoy ...

ARS

Call Center - Customer Service Rep

Tinton Falls, NJ · On-site

$20 - $22/hr

Previous experience in customer service or call center environments * Strong communication skills with a service-oriented mindset * Ability to remain calm, professional, and solution-focusd

MCI Careers

$7.25 - $11.50/hr

Join our team as a Remote Call Center Customer Service Representative and help us deliver outstanding support to our clients. This role is ideal for empathetic, detail-oriented individuals who enjoy ...

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Call Center Customer Service information

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How much do call center customer service jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for call center customer service in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Call Center Customer Service vs Customer Support Specialist?

AspectCall Center Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall centers, inbound/outbound callsOnline or in-office, handling customer inquiries
Industry UsageTelecommunications, retail, financeTechnology, software, e-commerce
Common Search IntentCustomer service roles, call center jobsTechnical support, product assistance

Call Center Customer Service representatives primarily handle inbound and outbound calls in call center settings, focusing on customer inquiries and issue resolution. Customer Support Specialists often provide more technical or product-specific assistance, sometimes via chat or email. While both roles require strong communication skills, Call Center Customer Service roles are more call-focused, whereas Customer Support Specialists may handle more complex or technical issues.

What are Call Center Customer Service representatives?

Call Center Customer Service representatives are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but sometimes via email, chat, or social media. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. They play a vital role in building and maintaining positive customer relationships, often serving as the first point of contact for clients. Call center representatives may work in various industries, including retail, technology, finance, and healthcare.

What are the key skills and qualifications needed to thrive as a Call Center Customer Service Representative, and why are they important?

To thrive as a Call Center Customer Service Representative, you need strong verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is essential. Patience, resilience, and a positive attitude help you excel in handling challenging customer interactions and maintaining professionalism under pressure. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to the overall success of the business.

What are some common challenges faced by call center customer service representatives, and how can they be managed?

Call center customer service representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and meeting performance metrics like average handle time and customer satisfaction scores. To manage these challenges, representatives are typically trained in active listening, de-escalation techniques, and effective time management. Support from supervisors and access to robust knowledge bases also help, while regular team meetings and peer support can foster a collaborative environment. Developing resilience and strong communication skills is key to thriving in this fast-paced role.
More about Call Center Customer Service jobs
What cities are hiring for Call Center Customer Service jobs? Cities with the most Call Center Customer Service job openings:
What states have the most Call Center Customer Service jobs? States with the most job openings for Call Center Customer Service jobs include:
What job categories do people searching Call Center Customer Service jobs look for? The top searched job categories for Call Center Customer Service jobs are:
Call Center Customer Service jobs near you
Infographic showing various Call Center Customer Service job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Youree Call Center Customer Service Representative

FSNB,National Association

Shreveport, LA • On-site

$12.75/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 7 days ago

Job description

FSNB is currently hiring full time Call Center Customer Service Representatives to join our team at our new Call Center in Shreveport, LA. We are a full-service bank which has been family owned and operated for over 75 years. Visit our website at https://www.fsnb.com/# to learn about our products, services and history spanning more than seven decades.

  • Manage inbound and outbound customer calls in a timely manner
  • Identify customers’ needs and wants, do your best to clarify information
  • Research every issue and provide solutions to them
  • Recognize opportunities to upsell our products and services
  • Follow our company's communication “scripts”
  • Keep records of all conversations in our call center database in a comprehensible way
  • Follow our customer engagement strategy
  • Meet acceptable standards for attendance and punctuality

Customer Service Representative Requirements:

  • Customer service experience is a plus
  • Must have a high school degree or equivalent
  • Must be computer literate
  • Must be able to sit for long periods of time, have hand dexterity, bend, squat, and lift up to 25 pounds
  • Be open to taking on additional tasks during course of employment.
  • Portray a positive company image
  • Must be able to work a rotating schedule Monday through Friday 7 a.m. to 7 p.m. and rotating Saturdays 8 a.m. to 1 p.m.

Skills and Attributes:

  • Excellent verbal communication skills
  • Open-minded to learning and taking on new tasks and concepts
  • Cooperative with co-workers and supervisors
  • Typing skills

Benefits:

  • Paid Vacation
  • Paid Personal Leave
  • Medical/Dental Insurance
  • 401(k)
  • Paid Holidays
  • Employee Assistance Program
  • Supplemental Insurance
  • Paid Death Benefit

About FSNB:

  • Serving over 75+ years
  • Family owned and managed
  • Serving Shreveport for 10+ years
  • Opening a new call center in Shreveport
  • Promotes from within the company
  • Military and military family friendly