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Call Center Qa Jobs in Arizona (NOW HIRING)

E*Pro, Inc.

Contact Center QA Analyst

Chandler, AZ

Hi, We do have a Contract opportunity for Contact Center QA Analyst with our implementation partner. Please share your updated resume ASAP. Here goes the Job Title Contact Center QA Analyst Job ...

TriWest Healthcare

Mgr, TRICARE Quality Assurance

Phoenix, AZ · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Responsible for managing Quality Assurance supervisors and key performance metrics (KPIs) that ... care call center setting. • 3+ years supervisory or leadership experience) • Experience in ...

Staff Experts LLC

Quality Assurance Inspector

Phoenix, AZ · On-site

$18 - $25/hr

... Finance, Call Center Operations, Life Sciences, Healthcare, Skilled Trades and Logistics. Staff ... Duties/Responsibilities: -Perform QA Inspections of parts, materials, components, sub-assemblies ...

Staff Experts LLC

Quality Assurance Inspector

Phoenix, AZ · On-site

$18 - $25/hr

... Finance, Call Center Operations, Life Sciences, Healthcare, Skilled Trades and Logistics. Staff ... Duties/Responsibilities: -Perform QA Inspections of parts, materials, components, sub-assemblies ...

Pkaza

QA/QC Engineer - Data Center Construction

Mesa, AZ

$71K - $92K/yr

  • Medical

  • Retirement

QA/QC Engineer - Data Center Construction - Mesa, AZ This opportunity is with a leading EPC Company ... call 973-895-5200 and ask for Iggy. You can also submit via our career portal and take a look at ...

Staff Experts

Quality Assurance Inspector

Phoenix, AZ · On-site

... Finance, Call Center Operations, Life Sciences, Healthcare, Skilled Trades and Logistics. Staff ... Duties/Responsibilities: -Perform QA Inspections of parts, materials, components, sub-assemblies ...

Just Staffing

Call Center

Surprise, AZ

$15.50 - $19.50/hr

... and quality standards Qualifications: - 1+ years of experience as a Customer Service Representative or in a similar call center role - Strong communication and interpersonal skills - Excellent ...

IDEALFORCE LLC

QA Tester (28912)

Phoenix, AZ

... and Call Center experience (such as call routing) -Bi-Lingual preferred (English and Spanish ... QA/Testing - Approaches, Applications: -Functional/System(Intermediate 5 years) -Integration ...

ABM

Quality Assurance Manager

Phoenix, AZ · On-site

If you have a disability and need assistance in completing the employment application, please call ... Semiconductor, data center, pharmaceutical, or advanced manufacturing project experience.

Collabera

Fraud Analyst (Call Center)

Phoenix, AZ

$18 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... high quality IT resources through Staff Augmentation, Global Talent Management, Value Added ... Fraud and Call Center Exp * Tier II: Fraud and no Call Center or Call Center and no Fraud * Tier ...

BCForward

Call Center Representative

Chandler, AZ · On-site

$21/hr

  • Medical

  • Dental

  • Vision

Call Center CSR Location: Chandler, AZ 85224 Duration: 12 Months Contract We are seeking a Customer ... Deliver quality service by providing effective and efficient operational support to internal ...

Living Spaces

Supervisor, Quality Assurance

Phoenix, AZ · On-site

$61K - $82K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... center. They work closely with other department managers and supervisory personnel to uphold ... The QA Supervisor also provides guidance and support for Lean and continuous improvement projects ...

Monogram Health, Inc

Call Center Representative

Tempe, AZ · On-site

$15.50 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Onsite Call Center Representative The Onsite Call Center Representative is the first Monogram ... quality of life while reducing medical costs across the health care continuum.

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All JobsCall Center Qa JobsCall Center Qa Jobs in Arizona

Call Center Qa information

See Arizona salary details

$10

$21

$36

How much do call center qa jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for call center qa in Arizona is $21.89, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $22.40 per hour, depending on experience, location, and employer.

What does a Call Center QA do?

A Call Center QA, or Quality Assurance specialist, is responsible for monitoring and evaluating customer service interactions to ensure that agents meet company standards. They listen to recorded or live calls, review chats or emails, and assess the performance of customer service representatives. Their feedback helps improve service quality, agent performance, and customer satisfaction. Additionally, they may assist in training employees and updating quality guidelines based on their findings.

What are the key skills and qualifications needed to thrive as a Call Center QA?

To thrive as a Call Center QA, you need a solid understanding of call center operations, quality assurance methodologies, and typically a background in customer service or a related field. Familiarity with call recording software, quality monitoring tools, and CRM systems is often required, and certifications in quality assurance can be advantageous. Exceptional attention to detail, analytical thinking, and strong communication skills help you provide constructive feedback and ensure compliance with standards. These skills are vital for maintaining high service quality, improving agent performance, and driving customer satisfaction.

What are some common challenges faced by Call Center QA specialists, and how can they be addressed?

Call Center QA specialists often encounter challenges such as balancing objective evaluation with empathy for agents, managing large volumes of call reviews, and ensuring consistent feedback. To address these, it’s important to use standardized evaluation criteria, leverage quality monitoring software for efficiency, and maintain open communication with agents and team leads. Continuous training and calibration sessions also help in aligning expectations and fostering a culture of quality improvement.

What is the difference between Call Center Qa vs Call Center Agent?

AspectCall Center QaCall Center Agent
Primary RoleMonitoring and evaluating agent interactions to ensure quality standardsHandling customer calls, providing information, and resolving issues
Required SkillsQuality assessment, communication skills, attention to detailCustomer service, communication, problem-solving
Work EnvironmentSupervisory, quality assurance teams within call centersFrontline customer service environment
CertificationsQuality assurance or customer service certifications often preferredCustomer service training, sometimes certifications like CPR or product-specific training

In summary, Call Center Qa focuses on evaluating and improving agent performance through quality assessments, while Call Center Agents directly interact with customers to address their needs. Both roles are essential in call center operations but serve different functions within the customer service process.

Is call center QA an entry level job?

Call center QA (Quality Assurance) roles are often entry-level positions that require basic communication skills and attention to detail. Some employers may prefer candidates with customer service experience or familiarity with call monitoring tools, but many entry-level roles provide on-the-job training. Advancement typically involves gaining experience and developing skills in call evaluation and feedback processes.

What are popular job titles related to Call Center Qa jobs in Arizona?

For Call Center Qa jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Call Center Qa jobs in Arizona look for?

The top searched job categories for Call Center Qa jobs in Arizona are:

What cities in Arizona are hiring for Call Center Qa jobs?

Cities in Arizona with the most Call Center Qa job openings:

Call Center Qa jobs near you
Infographic showing various Call Center Qa job openings in Arizona as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 16% Part Time, 2% Temporary, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $45,525 per year, or $21.9 per hour.

Contact Center QA Analyst

E*Pro, Inc.

Chandler, AZ

Contractor

Re-posted 7 days ago

Job description

Company Description

E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.epro-tech.com.

Job Description

Hi,

We do have a Contract opportunity for Contact Center QA Analyst with our implementation partner. Please share your updated resume ASAP. Here goes the Job Description:

Job Title Contact Center QA Analyst

Job Location: Chandler, AZ

Job Type: Contract (12-18 months)

Rate: Negotiable

*** Citizen, GC, EAD-GC, H4, L2 & TN & Canadian Visa Only ***

Required Skills:

Prior QA testing experience with Contact Center applications.

Hands on NICE Interaction Recording and Analytics testing and/or development/engineering experience.

Must have hands on IP telephony and/or routing QA experience: (e.g. Genesys, Cisco, Aspect).

Able to read logs in UNIX.

Intermediate SQL skills.

HP QC/ALM hands on experience.

Financial & PM experience is desired.


Regards,

Anthony

E*Pro Inc.

Iselin, NJ.

Tel: 732-283-0499 x 538 Fax: 732-283-0489

aanthony@epro-consultingdotcom

Additional Information

All your information will be kept confidential according to EEO guidelines.

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