Call Center Qa Jobs in Ohio (NOW HIRING)

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Role Summary

The Command Center QA Specialist is a digitally enabled QA governance role providing multi-site quality oversight. Using PRiME (WMS), SAP, environmental alerts, and dashboards, the role turns quality signals into risk anticipation and decision support to help teams protect product integrity, compliance, and release continuity across the network.

Key Responsibilities

• Maintain multi-site awareness across QA KPIs, release health signals, holds/age status, and exception trends.
• Monitor leading indicators (release outage precursors, RFT shifts, aging/expiry risk, documentation gaps) and translate them into prioritized guidance.
• Provide decision-ready updates (what changed, risk/impact, recommended next step).
• Govern Positive Release / RFT routines by validating dashboard accuracy, investigating exceptions, and ensuring consistent signal interpretation.
• Support root-cause follow-up by capturing evidence, summarizing drivers, and maintaining clean problem statements for release outages/interruptions.
• Manage routine hold/release/age-control workflows in PRiME and SAP within defined standard work and escalation thresholds.
• Maintain accurate QA documentation and traceability from initiation through disposition support.
• Monitor temperature/humidity alerts and escalate to site contacts per governance expectations; track recurring patterns.
• Apply playbooks to classify quality incidents, route/escalate appropriately, and ensure documentation/follow-up discipline.
• Serve as a primary contact for key stakeholders (e.g., Age Control SPOCs, Business Planners, NPI SPOCs) for routine coordination and visibility.
• Support IWS/LE/PDCA routines by maintaining scorecard inputs (as applicable), summarizing top loss themes, and supporting gap analysis preparation.

Job Qualifications

Basic Qualifications

• Able to interpret QA metrics/alerts, identify exceptions, and communicate clearly in writing and verbally.

• Proficient with Microsoft Office and comfortable working across multiple digital systems (dashboards, PRiME/SAP as applicable).

• Strong documentation discipline, prioritization, and ability to follow standard work and escalation paths.

• Ability to work a flexible shift to adapt to business needs, including but not limited to nights, weekends, holidays - as assigned.

Preferred Qualifications

• Hands-on experience with SAP and a WMS (PRiME preferred).

• Experience with holds/release/age-control governance or other regulated QA workflows.

• Familiarity with CI basics (IWS/PDCA/LE, basic root-cause thinking).

Compensation for roles at P&G varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. At P&G compensation decisions are dependent on the facts and circumstances of each case. Total rewards at P&G include salary + bonus (if applicable) + benefits. Your recruiter may be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the hiring process.

We are committed to providing equal opportunities in employment. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Immigration Sponsorship is not available for this role. For more information regarding who is eligible for hire at P&G along with other work authorization FAQ's, please clickHERE.

Procter & Gamble participates in e-verify as required by law.

Qualified individuals will not be disadvantaged based on being unemployed.

Please contact us to request accommodation.

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