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Call Center Qa Jobs (NOW HIRING)

NextDeavor Inc.

Call Center Manager

Omaha, NE · On-site

$100K - $130K/yr

Call Center Manager Full-time Omaha, NE, US Exclusive confidential search -- details shared with ... You will manage supervisors and agents, collaborate with HR, IT, QA, and Training, and report ...

NextDeavor Inc.

Call Center Manager

Omaha, NE · Remote

$100K - $130K/yr

Call Center Manager Full-time Omaha, NE, US Exclusive confidential search -- details shared with ... You will manage supervisors and agents, collaborate with HR, IT, QA, and Training, and report ...

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Call Center Qa information

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How much do call center qa jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for call center qa in the United States is $23.49, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $24.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center QA, and why are they important?

To thrive as a Call Center QA, you need a solid understanding of call center operations, quality assurance methodologies, and typically a background in customer service or a related field. Familiarity with call recording software, quality monitoring tools, and CRM systems is often required, and certifications in quality assurance can be advantageous. Exceptional attention to detail, analytical thinking, and strong communication skills help you provide constructive feedback and ensure compliance with standards. These skills are vital for maintaining high service quality, improving agent performance, and driving customer satisfaction.

Is QA a difficult job?

A Call Center QA role involves evaluating customer interactions to ensure quality standards are met, which requires attention to detail, communication skills, and consistency. The job can be challenging due to the need for objectivity, multitasking, and understanding company policies, but it is generally manageable with proper training and experience.

Which pays more, QA or QC?

In the context of a call center QA (Quality Assurance) role, QA positions typically offer higher pay than QC (Quality Control) roles due to greater responsibilities in process improvement and training. Salaries can vary based on experience, certifications, and company size, but QA roles generally have a higher salary range. Both roles require attention to detail and knowledge of call monitoring tools.

What are some common challenges faced by Call Center QA specialists, and how can they be addressed?

Call Center QA specialists often encounter challenges such as balancing objective evaluation with empathy for agents, managing large volumes of call reviews, and ensuring consistent feedback. To address these, it’s important to use standardized evaluation criteria, leverage quality monitoring software for efficiency, and maintain open communication with agents and team leads. Continuous training and calibration sessions also help in aligning expectations and fostering a culture of quality improvement.

How much do call center QA mystery shoppers make?

Call center QA mystery shoppers typically earn between $10 and $20 per hour, depending on experience and the company. Compensation may also include bonuses for quality scores and performance metrics, and some roles are paid per assignment rather than hourly.

What does a Call Center QA do?

A Call Center QA, or Quality Assurance specialist, is responsible for monitoring and evaluating customer service interactions to ensure that agents meet company standards. They listen to recorded or live calls, review chats or emails, and assess the performance of customer service representatives. Their feedback helps improve service quality, agent performance, and customer satisfaction. Additionally, they may assist in training employees and updating quality guidelines based on their findings.

What is the difference between Call Center Qa vs Call Center Agent?

AspectCall Center QaCall Center Agent
Primary RoleMonitoring and evaluating agent interactions to ensure quality standardsHandling customer calls, providing information, and resolving issues
Required SkillsQuality assessment, communication skills, attention to detailCustomer service, communication, problem-solving
Work EnvironmentSupervisory, quality assurance teams within call centersFrontline customer service environment
CertificationsQuality assurance or customer service certifications often preferredCustomer service training, sometimes certifications like CPR or product-specific training

In summary, Call Center Qa focuses on evaluating and improving agent performance through quality assessments, while Call Center Agents directly interact with customers to address their needs. Both roles are essential in call center operations but serve different functions within the customer service process.

What does QA do in a call center?

In a call center, QA (Quality Assurance) staff evaluate customer interactions to ensure agents follow company standards, provide quality service, and adhere to scripts and policies. They review call recordings, provide feedback, and may use tools like call monitoring software to identify areas for improvement and maintain consistent service quality.
More about Call Center Qa jobs
What cities are hiring for Call Center Qa jobs? Cities with the most Call Center Qa job openings:
What states have the most Call Center Qa jobs? States with the most job openings for Call Center Qa jobs include:
What job categories do people searching Call Center Qa jobs look for? The top searched job categories for Call Center Qa jobs are:
Call Center Qa jobs near you
Infographic showing various Call Center Qa job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,853 per year, or $23.5 per hour.
Quality Assurance Specialist - Call Center

Quality Assurance Specialist - Call Center

YOUNGWILLIAMS INC

Bossier City, LA • On-site

Full-time

Re-posted 10 days ago

Job description

Summary of Position

The Quality Assurance (QA) Specialist assists in implementing the quality assurance plans. This position performs QA reviews of completed work, identifies performance deficiencies, and assists in developing ongoing refresher training for individuals or the entire operational staff. This position requires excellent interpersonal, organizational, written, and spoken communication skills. The QA Specialist provides mentoring to new employees or those having difficulty meeting quality requirements.

Essential Job Requirements
  • Assists in developing and implementing QA and training programs
  • Conducts QA reviews
  • Assists in report preparation
  • Conducts training sessions, either individually or in group settings
  • Provides one-on-one mentoring to new employees or those having difficulty meeting quality requirements
  • Regular and timely attendance
  • Answer calls in queue as needed
  • Other duties as assigned
Required Education

Associate Degree or equivalent years of experience

Required Experience
  • Experience developing and monitoring QA programs is preferred
  • Professional experience with the Microsoft Office Suite and other relevant programs
  • Experience providing training one-on-one and in group settings

Work Arrangement

This is an on-site only position.