Call Center Quality Manager (4764) Location Martinsburg, WV Job Code 4764 # of Openings 1
Call Center Quality Manager (4764) Location Martinsburg, WV Job Code 4764 # of Openings 1
Call Center Quality Manager (4764) Location Martinsburg, WV Job Code 4764 # of Openings 1
Call Center Quality Manager (4764) Location Martinsburg, WV Job Code 4764 # of Openings 1
Quality Assurance (QA) Specialist - Tax Resolution Industry
Santa Ana, CA · On-site
$22 - $25/hr
Experience in call center quality assurance. * Knowledge of TCPA and consumer compliance standards. * Experience with tax resolution CRMs and dialer systems. * Bilingual is a plus. What We Offer:
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Quality Assurance (QA) Specialist - Tax Resolution Industry
Santa Ana, CA · On-site
$22 - $25/hr
Experience in call center quality assurance. * Knowledge of TCPA and consumer compliance standards. * Experience with tax resolution CRMs and dialer systems. * Bilingual is a plus. What We Offer:
Must have (7)+ years of experience in call center quality assurance * Must have (3)+ years of leadership experience * Experience with system integrations * Must be familiar with Agile/Scrum, SDLC ...
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Must have (7)+ years of experience in call center quality assurance * Must have (3)+ years of leadership experience * Experience with system integrations * Must be familiar with Agile/Scrum, SDLC ...
The Contact Center Quality Assurance role is key to ensuring exceptional service for millions of customers, and we're looking for individuals who take pride in accuracy, empathy, and professional ...
The Contact Center Quality Assurance role is key to ensuring exceptional service for millions of customers, and we're looking for individuals who take pride in accuracy, empathy, and professional ...
Hi, We do have a Contract opportunity for Contact Center QA Analyst with our implementation partner. Please share your updated resume ASAP. Here goes the Job Title Contact Center QA Analyst Job ...
Hi, We do have a Contract opportunity for Contact Center QA Analyst with our implementation partner. Please share your updated resume ASAP. Here goes the Job Title Contact Center QA Analyst Job ...
The Contact Center Quality Assurance role is key to ensuring exceptional service for millions of customers, and we're looking for individuals who take pride in accuracy, empathy, and professional ...
The Contact Center Quality Assurance role is key to ensuring exceptional service for millions of customers, and we're looking for individuals who take pride in accuracy, empathy, and professional ...
As a Training and Quality Assurance Specialist on the Neighborly Customer Solutions team, a typical day for you will include: * Ensuring that new call center agents have a clear understanding of the ...
As a Training and Quality Assurance Specialist on the Neighborly Customer Solutions team, a typical day for you will include: * Ensuring that new call center agents have a clear understanding of the ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead the QA team in monitoring and evaluating agent interactions across various campaigns.
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead the QA team in monitoring and evaluating agent interactions across various campaigns.
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead the QA team in monitoring and evaluating agent interactions across various campaigns.
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead the QA team in monitoring and evaluating agent interactions across various campaigns.
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead the QA team in monitoring and evaluating agent interactions across various campaigns.
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead the QA team in monitoring and evaluating agent interactions across various campaigns.
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead the QA team in monitoring and evaluating agent interactions across various campaigns.
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead the QA team in monitoring and evaluating agent interactions across various campaigns.
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead the QA team in monitoring and evaluating agent interactions across various campaigns.
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead the QA team in monitoring and evaluating agent interactions across various campaigns.
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead the QA team in monitoring and evaluating agent interactions across various campaigns.
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead the QA team in monitoring and evaluating agent interactions across various campaigns.
Fire Alarm Center Quality Assurance Coordinator
Seattle, WA · On-site
$41.44 - $48.31/hr
... Quality Assurance Coordinator to support the Fire Alarm Center. In the City of Seattle, fire and ... Prepare multiple reports to help track and evaluate call data. Participate on the Complaint Review ...
Fire Alarm Center Quality Assurance Coordinator
Seattle, WA · On-site
$41.44 - $48.31/hr
... Quality Assurance Coordinator to support the Fire Alarm Center. In the City of Seattle, fire and ... Prepare multiple reports to help track and evaluate call data. Participate on the Complaint Review ...
Immersion Consulting delivers high-quality contact center support for commercial financial services ... with call monitoring or QA tools What Success Looks Like (6-12 Months) Delivers consistent ...
Immersion Consulting delivers high-quality contact center support for commercial financial services ... with call monitoring or QA tools What Success Looks Like (6-12 Months) Delivers consistent ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead the QA team in monitoring and evaluating agent interactions across various campaigns.
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead the QA team in monitoring and evaluating agent interactions across various campaigns.
Immersion Consulting delivers high-quality contact center support for commercial financial services ... with call monitoring or QA tools What Success Looks Like (6-12 Months) • Delivers consistent ...
Immersion Consulting delivers high-quality contact center support for commercial financial services ... with call monitoring or QA tools What Success Looks Like (6-12 Months) • Delivers consistent ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead the QA team in monitoring and evaluating agent interactions across various campaigns.
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead the QA team in monitoring and evaluating agent interactions across various campaigns.
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead the QA team in monitoring and evaluating agent interactions across various campaigns.
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead the QA team in monitoring and evaluating agent interactions across various campaigns.
Call Center Qa information
See salary details
$11.78 - $14.29
2% of jobs
$14.29 - $16.81
9% of jobs
$16.81 - $19.32
10% of jobs
$19.77 is the 25th percentile. Wages below this are outliers.
$19.32 - $21.83
27% of jobs
The median wage is $22.05 / hr.
$21.83 - $24.34
36% of jobs
$24.34 - $26.86
9% of jobs
$26.86 - $29.37
2% of jobs
$29.37 - $31.88
3% of jobs
$31.88 - $34.40
1% of jobs
$34.40 - $36.91
1% of jobs
$36.91 - $39.42
1% of jobs
$11
$23
$39
How much do call center qa jobs pay per hour?
As of Jun 29, 2026, the average hourly pay for call center qa in the United States is $23.49, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $24.04 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Call Center QA, and why are they important?
To thrive as a Call Center QA, you need a solid understanding of call center operations, quality assurance methodologies, and typically a background in customer service or a related field. Familiarity with call recording software, quality monitoring tools, and CRM systems is often required, and certifications in quality assurance can be advantageous. Exceptional attention to detail, analytical thinking, and strong communication skills help you provide constructive feedback and ensure compliance with standards. These skills are vital for maintaining high service quality, improving agent performance, and driving customer satisfaction.
What are some common challenges faced by Call Center QA specialists, and how can they be addressed?
Call Center QA specialists often encounter challenges such as balancing objective evaluation with empathy for agents, managing large volumes of call reviews, and ensuring consistent feedback. To address these, it’s important to use standardized evaluation criteria, leverage quality monitoring software for efficiency, and maintain open communication with agents and team leads. Continuous training and calibration sessions also help in aligning expectations and fostering a culture of quality improvement.
What does a Call Center QA do?
A Call Center QA, or Quality Assurance specialist, is responsible for monitoring and evaluating customer service interactions to ensure that agents meet company standards. They listen to recorded or live calls, review chats or emails, and assess the performance of customer service representatives. Their feedback helps improve service quality, agent performance, and customer satisfaction. Additionally, they may assist in training employees and updating quality guidelines based on their findings.
What is the difference between Call Center Qa vs Call Center Agent?
| Aspect | Call Center Qa | Call Center Agent |
|---|---|---|
| Primary Role | Monitoring and evaluating agent interactions to ensure quality standards | Handling customer calls, providing information, and resolving issues |
| Required Skills | Quality assessment, communication skills, attention to detail | Customer service, communication, problem-solving |
| Work Environment | Supervisory, quality assurance teams within call centers | Frontline customer service environment |
| Certifications | Quality assurance or customer service certifications often preferred | Customer service training, sometimes certifications like CPR or product-specific training |
In summary, Call Center Qa focuses on evaluating and improving agent performance through quality assessments, while Call Center Agents directly interact with customers to address their needs. Both roles are essential in call center operations but serve different functions within the customer service process.
More about Call Center Qa jobs
What cities are hiring for Call Center Qa jobs? Cities with the most Call Center Qa job openings:
What states have the most Call Center Qa jobs? States with the most job openings for Call Center Qa jobs include:
What job categories do people searching Call Center Qa jobs look for? The top searched job categories for Call Center Qa jobs are:
Job description
Location Martinsburg, WV
Job Code 4764
# of Openings 1
About Three Saints Bay
Sourced by ZipRecruiter
Industry
Government relations and lobbying services
Company size
501 - 1,000 Employees
Headquarters location
Manassas, VA, US
Year founded
2002