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Remote Call Center Quality Assurance Manager Jobs

ACD Connect

Remote Call Center Agent

$10/hr

Part Time Remote Call Center Agent ACD Connect is hiring for a Part Time Remote Call Center Agent ... Management and resolve customer complaints * Input customer donations in the computer system

Medix

Remote Call Center Representative

Pearland, TX · On-site +1

$15 - $16.80/hr

Participate in coaching sessions, feedback discussions, and quality assurance reviews Required ... Ability to manage a high volume of calls while maintaining accuracy * Strong attention to detail ...

Netic

Be Seen First

Call Center Manager - Remote

San Francisco, CA · Remote

$20 - $26/hr

Hiring a Call Center Manager (remote) to lead our booking/CSR team for home services brands ... Run the QA loop and handle escalations Requirements: * Deep home services experience -- HVAC, ...

VECRA

Customer Service Call Center Agent

$18.50/hr

Call Center Agent (Full-Time, Remote) VECRA, Inc. is a service-disabled veteran-owned, woman-owned ... Complete tasks according to established guidelines and quality assurance metrics. * Assist ...

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Remote Call Center Quality Assurance Manager information

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$38K

$118.1K

$179K

How much do remote call center quality assurance manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for remote call center quality assurance manager in the United States is $118,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,000.00 and $144,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a remote call center quality assurance manager, and how can they be addressed?

Remote Call Center Quality Assurance Managers often face challenges such as maintaining consistent evaluation standards across dispersed teams and ensuring effective communication with agents in different locations. To address these, managers typically implement standardized quality metrics, utilize robust QA software, and schedule regular calibration sessions to align expectations. Additionally, fostering open communication channels and providing timely, constructive feedback helps maintain high performance and engagement among remote teams.

What does a remote call center quality assurance manager do?

A Remote Call Center Quality Assurance (QA) Manager is responsible for monitoring, evaluating, and improving the performance of call center agents who work remotely. They develop quality standards, review recorded or live calls, and provide feedback to ensure customer service meets company and regulatory expectations. The QA Manager also analyzes data to identify trends, implements training programs, and helps maintain consistent service quality across the team.

What are the key skills and qualifications needed to thrive as a remote call center quality assurance manager, and why are they important?

To thrive as a Remote Call Center Quality Assurance Manager, you need strong analytical abilities, a background in customer service, and experience with quality assurance methodologies—often supported by a relevant degree or professional certification. Familiarity with call monitoring software, CRM platforms, and data analysis tools like Excel or Power BI is typically required. Exceptional communication, coaching, and problem-solving skills help you lead remote teams and drive performance improvements. These skills ensure consistent service quality, regulatory compliance, and effective team development in a distributed work environment.
More about Remote Call Center Quality Assurance Manager jobs
What cities are hiring for Remote Call Center Quality Assurance Manager jobs? Cities with the most Remote Call Center Quality Assurance Manager job openings:
What are the most commonly searched types of Remote Call Center Quality Assurance jobs? The most popular types of Remote Call Center Quality Assurance jobs are:
What states have the most Remote Call Center Quality Assurance Manager jobs? States with the most job openings for Remote Call Center Quality Assurance Manager jobs include:
What job categories do people searching Remote Call Center Quality Assurance Manager jobs look for? The top searched job categories for Remote Call Center Quality Assurance Manager jobs are:
Remote Call Center Quality Assurance Manager jobs near you
Infographic showing various Remote Call Center Quality Assurance Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 4% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $118,074 per year, or $56.8 per hour.

Call Center Representative

InfoCision - Work at Home

Cheyenne, WY • Remote

$9 - $13/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 9 days ago

InfoCision rating

3.0

Company rating: 3.0 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

71st of 71 rated call and contact centers

Job description

Ready to Build a Career from Home?

Looking for a remote job that offers flexibility, weekly pay, and a supportive team? We're expanding and hiring enthusiastic Remote Call Center Representatives to assist customers for a variety of exciting client programs.

Every day is different. You'll answer inbound calls, make outbound calls, help solve customer concerns, and create positive experiences—all from the comfort of your home.

Why You'll Love Working with Us

  • Work 100% remotely
  • Paid training provided
  • Weekly pay
  • Access part of your earned wages before payday
  • Flexible scheduling with day, evening, and shifts available until 2:00 AM EST
  • Employee recognition and rewards
  • Opportunities for advancement as we continue to grow
  • Friendly, supportive leadership and coaching

What You'll Be Doing

  • Handle inbound and outbound customer calls.
  • Deliver friendly, professional customer service.
  • Follow client guidelines and call procedures.
  • Enter accurate information into company systems.
  • Resolve customer questions and concerns.
  • Meet quality and performance standards.

We're Looking for People Who

  • Enjoy talking with people and helping others.
  • Communicate clearly and professionally.
  • Are dependable and self-motivated.
  • Can work independently in a remote environment.
  • Can comfortably navigate a computer while speaking with customers.

Remote Work Requirements- Candidates must provide their own:

  • Windows PC or laptop with at least 8 GB of RAM (No MacBook or Chromebook)
  • Dual monitors
  • Webcam
  • USB Headset
  • Wired mouse
  • Reliable high-speed internet with a hard-wired connection. 
  • A quiet, distraction-free workspace

Whether you're an experienced call center professional or looking for your next work-from-home opportunity, we'd love to meet you.

Apply today and discover why our team enjoys the flexibility, support, and opportunities that come with working remotely.

Company Description

As a leading provider of call center solutions, InfoCision specializes in political, Christian and nonprofit fundraising, sales and customer care. We focus on quality assurance and regulatory compliance and pride ourselves on providing every client with the highest possible return on investment. Since 1982, we have provided the highest quality inbound and outbound tele services to some of the world's leading organizations.

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