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Remote Call Center Quality Assurance Manager Jobs

Harris

Quality Assurance Manager

Three Rivers, MI · Remote

$95K - $110K/yr

Quality Assurance Manager Schools FINS - Remote (Eastern/Central preferred) Harris School Solutions FINS is seeking a Quality Assurance Manager to lead our QA organization across a suite of K-12 ...

Harris

Quality Assurance Manager

Kansas, OK · Remote

$95K - $110K/yr

Quality Assurance Manager Schools FINS - Remote (Eastern/Central preferred) Harris School Solutions FINS is seeking a Quality Assurance Manager to lead our QA organization across a suite of K-12 ...

Harris

Quality Assurance Manager

Carolina, RI · Remote

$95K - $110K/yr

Quality Assurance Manager Schools FINS - Remote (Eastern/Central preferred) Harris School Solutions FINS is seeking a Quality Assurance Manager to lead our QA organization across a suite of K-12 ...

Harris

Quality Assurance Manager

Ohio, IL · Remote

$95K - $110K/yr

Quality Assurance Manager Schools FINS - Remote (Eastern/Central preferred) Harris School Solutions FINS is seeking a Quality Assurance Manager to lead our QA organization across a suite of K-12 ...

Harris

$95K - $110K/yr

Quality Assurance Manager Schools FINS - Remote (Eastern/Central preferred) Harris School Solutions FINS is seeking a Quality Assurance Manager to lead our QA organization across a suite of K-12 ...

Harris

Quality Assurance Manager

Delaware, OH · Remote

$95K - $110K/yr

Quality Assurance Manager Schools FINS - Remote (Eastern/Central preferred) Harris School Solutions FINS is seeking a Quality Assurance Manager to lead our QA organization across a suite of K-12 ...

Harris

$95K - $110K/yr

Quality Assurance Manager Schools FINS - Remote (Eastern/Central preferred) Harris School Solutions FINS is seeking a Quality Assurance Manager to lead our QA organization across a suite of K-12 ...

Harris

Quality Assurance Manager

Florida, NY · Remote

$95K - $110K/yr

Quality Assurance Manager Schools FINS - Remote (Eastern/Central preferred) Harris School Solutions FINS is seeking a Quality Assurance Manager to lead our QA organization across a suite of K-12 ...

Harris

Quality Assurance Manager

New Hampshire, OH · Remote

$95K - $110K/yr

Quality Assurance Manager Schools FINS - Remote (Eastern/Central preferred) Harris School Solutions FINS is seeking a Quality Assurance Manager to lead our QA organization across a suite of K-12 ...

MCI Careers

$7.25 - $11.50/hr

Provide feedback to management on customer trends and market conditions. Qualifications WONDER IF ... below qualities: * Must be 18 years or older * High School Diploma/GED * 1-2 years of sales ...

MCI Careers

Remote Call Center Representative

FL · Remote

$14.10 - $16.25/hr

Ability to multitask and manage time effectively in a remote setting. * Proficient with computers ... Meet or exceed performance metrics including call quality, response time, and customer satisfaction.

MCI Careers

Remote Call Center Representative

Iowa, IA · Remote

$14.50 - $18.75/hr

Ability to multitask and manage time effectively in a remote setting. * Proficient with computers ... Meet or exceed performance metrics including call quality, response time, and customer satisfaction.

MCI Careers

$7.25 - $11.50/hr

Provide feedback to management on customer trends and market conditions. Qualifications WONDER IF ... below qualities: * Must be 18 years or older * High School Diploma/GED * 1-2 years of sales ...

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How much do remote call center quality assurance manager jobs pay per year?

As of Jun 15, 2026, the average yearly pay for remote call center quality assurance manager in the United States is $118,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,000.00 and $144,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Remote Call Center Quality Assurance Managers, and how can they be addressed?

Remote Call Center Quality Assurance Managers often face challenges such as maintaining consistent evaluation standards across dispersed teams and ensuring effective communication with agents in different locations. To address these, managers typically implement standardized quality metrics, utilize robust QA software, and schedule regular calibration sessions to align expectations. Additionally, fostering open communication channels and providing timely, constructive feedback helps maintain high performance and engagement among remote teams.

What does a Remote Call Center Quality Assurance Manager do?

A Remote Call Center Quality Assurance (QA) Manager is responsible for monitoring, evaluating, and improving the performance of call center agents who work remotely. They develop quality standards, review recorded or live calls, and provide feedback to ensure customer service meets company and regulatory expectations. The QA Manager also analyzes data to identify trends, implements training programs, and helps maintain consistent service quality across the team.

What are the key skills and qualifications needed to thrive as a Remote Call Center Quality Assurance Manager, and why are they important?

To thrive as a Remote Call Center Quality Assurance Manager, you need strong analytical abilities, a background in customer service, and experience with quality assurance methodologies—often supported by a relevant degree or professional certification. Familiarity with call monitoring software, CRM platforms, and data analysis tools like Excel or Power BI is typically required. Exceptional communication, coaching, and problem-solving skills help you lead remote teams and drive performance improvements. These skills ensure consistent service quality, regulatory compliance, and effective team development in a distributed work environment.
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Remote Call Center Quality Assurance Manager jobs near you
Infographic showing various Remote Call Center Quality Assurance Manager job openings in the United States as of June 2026, with employment types broken down into 80% Full Time, 13% Part Time, and 7% Contract. Highlights an 100% Remote job distribution, with an average salary of $118,074 per year, or $56.8 per hour.
Quality Assurance Manager

Quality Assurance Manager

Harris

Three Rivers, MI • Remote

$95K - $110K/yr

Full-time

Posted 24 days ago

Harris Computer rating

8.5

Company rating: 8.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

59th of 190 rated software companies

Job description

Quality Assurance Manager

Schools FINS - Remote (Eastern/Central preferred)

Harris School Solutions FINS is seeking a Quality Assurance Manager to lead our QA organization across a suite of K-12 district accounting products.

This is a hands-on leadership role responsible for ensuring strong release readiness, scaling automation, and building modern QA practices that support predictable delivery and customer confidence. The team includes experienced manual testers embedded within scrum teams, as well as automation engineers working across products.

We are looking for a leader who combines operational execution, technical depth, and steady people leadership - someone who can strengthen quality practices while creating clarity, trust, and stability within a distributed team environment.

What your impact will be1. Own QA execution and release readiness

  • Lead day-to-day QA delivery across multiple product teams, ensuring testing is well planned, visible, and aligned with sprint and release goals

  • Provide clear quality signals to Engineering and Product partners, supporting informed tradeoffs and predictable delivery

  • Maintain a strong pulse on testing progress and risk across teams through thoughtful engagement in key Agile ceremonies and targeted check-ins

  • Ensure effective defect triage, validation, and collaboration on high-priority production or customer-impacting issues

2. Scale automation and adopt modern QA tooling

  • Expand automated test coverage using modern frameworks (Playwright experience strongly preferred)

  • Support pragmatic adoption of AI-enabled QA tools and workflows over time, improving efficiency and effectiveness without unnecessary disruption

  • Partner with automation engineers to build scalable approaches that benefit all product teams

  • Help evolve QA practices beyond manual execution toward a balanced, sustainable quality strategy

3. Strengthen team capability, rigor, and flexibility

  • Lead, mentor, and develop a distributed QA team, fostering accountability, learning, and continuous improvement

  • Improve consistency in test planning and execution discipline, including lightweight processes that support repeatability and clarity

  • Build resilience across the QA organization by reducing single points of failure and encouraging broader product knowledge over time

  • Create an environment of trust and psychological safety, particularly during periods of transition and change

What we are looking for

  • 5+ years of experience in software delivery, QA, or test engineering

  • 2+ years of experience in QA leadership or people management

  • Hands-on experience with automated testing frameworks (Playwright, Selenium, Cypress, etc.)

  • Strong understanding of Agile delivery and embedded QA collaboration within scrum teams

  • Ability to introduce structure and rigor without creating bureaucracy

  • Experience using quality metrics as tools for visibility, learning, and accountability

  • Excellent communication and partnership skills across Engineering, Product, and Support

  • A calm, steady leadership style with strong ownership and follow-through

What will make you stand out

  • Experience scaling automation in a multi-product environment

  • Exposure to AI-assisted testing tools or emerging QA productivity workflows

  • Experience leading distributed teams across time zones

  • Familiarity with Aha! or similar product planning and delivery tools

  • Background supporting SaaS modernization or cloud transitions

  • Knowledge of K-12 finance or ERP systems is a plus

Why join Harris School Solutions

Harris School Solutions builds mission-critical financial software that supports school districts across North America. This role offers the opportunity to lead a talented QA team, modernize quality practices, and help shape scalable automation and delivery outcomes in a remote-first environment.

Salary: $95,000 to $110,000/year.

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About Harris Computer Systems

Sourced by ZipRecruiter

Harris Computer Systems, based in Ottawa, ON, CA, is an established player in the field of public sector software technology. Since its inception in 1976, the company has been striving to make clients' operations more efficient through reliable, practical, and flexible software solutions. Its extensive portfolio primarily serves utility, healthcare, public sector, and educational institutions, contributing to the betterment of public services through technology. Harris strongly believes in the value of forward-thinking technology and the power it has to drive progress for the public sector. This methodology is entirely in line with their mission to ensure customer success by providing reliable, practical, and robust software solutions.

Industry

Accounting services

Company size

1,001 - 5,000 Employees

Headquarters location

Ottawa, ON, CA

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