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Remote Call Center Quality Assurance Manager Jobs

Mitsui Chemical America

QA Manager

New York, NY · Remote

$88K - $130K/yr

Remote, US Department: QA/RC - Corporate Planning Division Reports To: QA/RC Director Are you ready ... As QA Manager, you will shape our quality strategy, guide organizational compliance, collaborate ...

Life Signs

Quality Assurance Manager

Roanoke, TX · Remote

$56 - $62/hr

This full-time, remote position offers an exciting opportunity to ensure the highest standards of ... As a Quality Assurance Manager, you will play a critical role in developing and implementing ...

MCI Careers

Remote Call Center Representative

$15.75 - $20.50/hr

Ability to multitask and manage time effectively in a remote setting. * Proficient with computers ... Meet or exceed performance metrics including call quality, response time, and customer satisfaction.

MCI Careers

Remote Call Center Representative

$15.75 - $20.50/hr

Ability to multitask and manage time effectively in a remote setting. * Proficient with computers ... Meet or exceed performance metrics including call quality, response time, and customer satisfaction.

MCI Careers

Remote Call Center Representative

FL · Remote

$14.10 - $16.25/hr

Ability to multitask and manage time effectively in a remote setting. * Proficient with computers ... Meet or exceed performance metrics including call quality, response time, and customer satisfaction.

MCI Careers

Remote Call Center Representative

Iowa, IA · Remote

$14.50 - $18.75/hr

Ability to multitask and manage time effectively in a remote setting. * Proficient with computers ... Meet or exceed performance metrics including call quality, response time, and customer satisfaction.

MCI Careers

Remote Call Center Representative

FL · Remote

$15.75 - $20.50/hr

Ability to multitask and manage time effectively in a remote setting. * Proficient with computers ... Meet or exceed performance metrics including call quality, response time, and customer satisfaction.

MCI Careers

Remote Call Center Representative

Iowa, IA · Remote

$14.50 - $18.75/hr

Ability to multitask and manage time effectively in a remote setting. * Proficient with computers ... Meet or exceed performance metrics including call quality, response time, and customer satisfaction.

ACD Connect

Remote Call Center Agent

Farmington, UT · Remote

$10/hr

ACD Connect is hiring for a Part Time Remote Call Center Agent. This position has the potential to ... manage complaints, troubleshoot significant customer service issues, and provide general ...

ACD Connect

Remote Call Center Agent

Farmington, UT · On-site +1

$10/hr

ACD Connect is hiring for a Part Time Remote Call Center Agent. This position has the potential to ... manage complaints, troubleshoot significant customer service issues, and provide general ...

Conduent, Inc.

Remote Call Center Representative

KY · Remote

$16.65/hr

Remote Call Center Representative Our call center associates are members of a supportive team. Your ... Manage 30-40 calls per day while navigating multiple systems A few questions you may be asked : * I ...

Jobs for Humanity

Call Center Agents

$15.25 - $20.25/hr

Morris Insurance Agency Remote Call Center Agent * Job Type: Full-time * Location: Athens, GA 30601 * Organization: Morris Insurance Agency LLC * Job Rating: 3.8 out of 5 stars We are seeking a ...

Perun HR

Remote Call Center Support Rep

$16.50 - $20.50/hr

... Provide quality calls 100% of the time and always represent the dealership in a positive and ... management and multitasking ability • Self-discipline and patience

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How much do remote call center quality assurance manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for remote call center quality assurance manager in the United States is $118,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,000.00 and $144,500.00 per year, depending on experience, location, and employer.

What does a remote call center quality assurance manager do?

A Remote Call Center Quality Assurance (QA) Manager is responsible for monitoring, evaluating, and improving the performance of call center agents who work remotely. They develop quality standards, review recorded or live calls, and provide feedback to ensure customer service meets company and regulatory expectations. The QA Manager also analyzes data to identify trends, implements training programs, and helps maintain consistent service quality across the team.

What are some common challenges faced by a remote call center quality assurance manager, and how can they be addressed?

Remote Call Center Quality Assurance Managers often face challenges such as maintaining consistent evaluation standards across dispersed teams and ensuring effective communication with agents in different locations. To address these, managers typically implement standardized quality metrics, utilize robust QA software, and schedule regular calibration sessions to align expectations. Additionally, fostering open communication channels and providing timely, constructive feedback helps maintain high performance and engagement among remote teams.

What are the key skills and qualifications needed to thrive as a remote call center quality assurance manager, and why are they important?

To thrive as a Remote Call Center Quality Assurance Manager, you need strong analytical abilities, a background in customer service, and experience with quality assurance methodologies—often supported by a relevant degree or professional certification. Familiarity with call monitoring software, CRM platforms, and data analysis tools like Excel or Power BI is typically required. Exceptional communication, coaching, and problem-solving skills help you lead remote teams and drive performance improvements. These skills ensure consistent service quality, regulatory compliance, and effective team development in a distributed work environment.
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Remote Call Center Quality Assurance Manager jobs near you
Infographic showing various Remote Call Center Quality Assurance Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 13% Part Time, 4% Contract, and 1% Nights. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $118,074 per year, or $56.8 per hour.

QA Manager

Mitsui Chemical America

New York, NY • Remote

$88K - $130K/yr

Full-time

Medical, Retirement

Re-posted 3 days ago

Job description

Location: Remote, US

Department: QA/RC – Corporate Planning Division
Reports To: QA/RC Director

Are you ready to elevate product quality and reliability?

We are seeking an experienced, detail‑driven QA Manager to lead our Quality Assurance initiatives and ensure our products consistently meet the highest standards of performance, safety, and reliability. This role is central to executing our Mid‑Term Plan (MTP), driving continuous improvement, and supporting cross‑functional excellence across the organization.

As QA Manager, you will shape our quality strategy, guide organizational compliance, collaborate with global partners and contract manufacturers, and directly supervise and develop QA personnel.

What You’ll DoLead Quality Management Strategy
  • Develop, implement, and maintain Quality Management Systems aligned with the company’s MTP and Budget.
  • Take accountability for achieving MTP results, reporting outcomes to MCA Senior Management, and supporting company‑wide profitability.
  • Collaborate with internal teams to ensure quality goals support corporate strategic priorities.
Ensure Product Quality & Compliance
  • Establish and enforce quality standards to meet customer requirements, industry norms, and regulatory guidelines.
  • Oversee QA processes, including reliability testing, documentation, test methods, and product evaluation.
  • Identify and mitigate product quality risks throughout all lifecycle stages—from prototype to delivery.
  • Analyze and interpret quality data, identifying trends, root causes, and corrective action opportunities.
  • Support supplier quality by collaborating with vendors and contract manufacturers to ensure materials and components meet specifications.
  • Organize and execute internal audits, supplier audits, and participate in external audits to ensure ongoing compliance.
  • Evaluate customer feedback and nonconformities, addressing issues to improve performance and avoid recurrence.
Drive Quality Improvement Initiatives
  • Recommend and implement corrective actions to enhance product quality and reliability.
  • Deliver regular reports on QA activities, issues, and progress to senior leadership.
  • Lead quality review meetings and support continuous improvement initiatives across the organization.
Lead & Develop QA Team
  • Supervise QA staff, providing coaching, mentorship, and technical support.
  • Oversee scheduling, workload distribution, performance evaluations, and staff development.
  • Participate in interviewing, hiring, training, disciplinary processes, and ongoing staff growth.
  • Approve staff expenses and ensure clear delegation of responsibilities.
What Sets You Apart
  • Bachelor’s degree in mathematics, statistics, chemistry, engineering, quality management, or related field.
  • 5+ years of management experience in chemical, automotive, or food packaging industries.
  • Experience with ISO9001; additional certifications such as IATF 16949 or Good Manufacturing Practices preferred.
  • Strong analytical skills with proven ability to interpret complex quality data and lead root‑cause analysis.
  • Demonstrated ability to collaborate cross‑functionally and drive process improvement.
  • Excellent English communication skills—written, verbal, and presentation.
  • Proficiency in Microsoft Outlook, Excel, Word, PowerPoint; familiarity with Access, Teams, SharePoint, and Adobe Acrobat a plus.
  • Strong organizational skills with the ability to prioritize multiple projects in a fast‑paced environment.
  • Ability to travel up to 15% and work beyond standard business hours as needed.
Employer‑Provided Benefits
  • Medical: Company covers generous portion of premiums and eligible date of hire.
  • Dental: Cigna Dental fully covered for employees and dependents; eligible on date of hire.
  • Retirement: Immediate eligibility and vesting with a generous company match.
  • Collaborative Environment: Work closely with senior leadership and cross‑functional teams.
  • Competitive Compensation: Salary aligned with experience and industry standards.

**This position is remote, with travel requirements for business purposes. Remote positions are subject to adherence with Mitsui Chemicals America Remote Work Policy. References to “remote work location” or “home” in this policy refer to an employee’s home address on file with the Company.