Remote Call Center Manager Jobs in Appleton, WI (NOW HIRING)

A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.

The Regional Sales Manager (RSM) role specializes in business development by growing A. O. Smith Water Treatment’s customer base and developing current customers via in-field support, training, and coaching of best practices.  The RSM is to be a trusted advisor to our customers for all facets of their business from lead generation to post sale support.  The RSM will leverage A. O. Smith Water Treatment’s resources and value-added programs to drive success and loyalty within their assigned market and gather voice of customer feedback to assist in the creation of new programs and solutions to tackle future water or business challenges. The RSM will exclusively focus and work within A. O. Smith Water Treatment’s Wholesale Channel and support the specific brands aligned to that channel.  We offer our customers unique brands, products, programs, and support to help them become respected experts within their served communities.  The RSM will bridge the gap between A. O. Smith Water Treatment and the customer to ensure mutual sustained success in tackling their market’s water challenges and opportunities.

• Work with the National Sales Channel Manager to understand initiatives and develop a plan of action that supports the goals of the territory
• Develop a strong understanding of Water-Right, Master Water Conditioning and AO Pro products and applications
• Call on users and prospective users of water treatment products to influence the purchases of A. O. Smith Water Treatment’s equipment and services
• Support existing customers and attract new prospects with on-site technical and resource trainings
• Attend and support industry and customer events in your assigned region
• Meet sales and expense objectives outlined in the annual budget
• Assist with properly applying and trouble-shooting water treatment solutions and provide in-field support when needed
• Take part in monthly reviews and planning sessions to gauge progress, overcome challenges and review opportunities
• Follow up on leads, inquiries, and customer issues in a timely manner 

• 3 years of residential water treatment related experience desired
• WQA Certification is a plus
• Travel 75% of the time
• Prior work experience for a water-related or water-adjacent business or industry is a plus
• Excellent verbal and written communication skills with proficiency in Microsoft Office – Word, Excel, PowerPoint, Outlook, Teams and Zoom
• Technical aptitude and strong business acumen
• Comfortable and willing to speak on camera (Zoom, Teams) and to live groups
• Valid driver’s license and own a vehicle capable of supporting travel efforts throughout territory
• Ability to plan, meet timelines, handle multiple tasks and work collaboratively
• Goal oriented with proven success in exceeding targets
• Proven ability to manage time and workload from a remote/home based office

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

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In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.