Remote Call Center Manager Jobs in Appleton, WI (NOW HIRING)

This position is open to remote work in the following approved states: WI, AL, AZ, FL, GA, ID, IL, IN, KS, LA, MI, MN, MO, MT, NE, NC, ND, OR, PA, TN, TX, VA, WV
As one of Wisconsin's largest travel companies, Fox World Travel has excellent benefits and perks for all Fox associates including but not limited to: competitive wages, flexible time off (vacation, sick, personal), FAM Adventure Bucks to help you explore the world, remote/hybrid work, a full benefit package including medical, dental, vision, long-term disability, company-sponsored life insurance and short-term disability, tuition reimbursement, 401(k) contributions and a fully engaged leadership team dedicated to treating associates as part of the Fox Family!
Core Values
At Fox World Travel, we operate as one Fox with a find a way mentality, embracing our integrity and passion. We take pride in leading with our people-first culture, by providing genuine care and concern for our associates which in turn leads to authentic and superior customer experiences. We've been able to create a culture where our associates can grow, learn, and succeed, and, in turn, exhibit the value we bring to every interaction and partnership.
Summary
The Project Manager is responsible for ensuring the successful and seamless implementation of all customer and internal projects by leading and delivering on all project management tasks and milestones. This role will be responsible for delivering customer implementation projects by developing, modifying, and maintaining project plans while interacting and coordinating with internal departments, external stakeholders, and clients. This role will also be responsible for leading our customer hotel sourcing project services, following the existing methodology, and delivering on all project management tasks and milestones. Finally, this role will also lead internal projects as needed, based on our organizational strategic plan.
Essential Duties and Responsibilities
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
A day in the life of a Project Manager at Fox may include:

• Managing and leading the client implementation process and hotel sourcing process for assigned accounts within defined timelines.
• Acting as main point of contact for the client, providing consultancy and expertise throughout the project.
• Developing and maintaining detailed project plans for each project.
• Leading weekly virtual project meetings with the client, producing agendas and follow-up call notes.
• Acting as a liaison with vendors/suppliers as necessary on behalf of the client relative client preferred relationships or programs.
• Ensuring the project remains on track, all tasks completed within deadline.
• Identifying issues that could delay the project; understanding and pre-empt potential risks and mitigating unexpected issues that arise.
• Delivering on all details of the project, coordinating with various department stakeholders as appropriate.
• Supporting multi-national and global implementations in coordination with in-country affiliations and resources; advocating on behalf of Fox clients when working with multi-national partners.
• Conducting in-person and virtual client launch sessions to acclimate travelers, coordinators/arrangers, and administrators to new technology, processes, and online booking tool training.
• Recommending resources and solutions based on client requirements and requests.
• Actively participating in internal meetings to discuss project statuses, problem resolutions, client feedback, and coordination of internal resources.
• Conducting post-project handover meeting with client and Client Solutions Manager.
• Successfully managing multiple/simultaneous projects by ensuring project timelines are met and client/team member issues addressed.
• Updating knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
• Maintaining a favorable and collaborative working relationship with co-workers in all departments to foster an environment of trust and mutual respect. Driving standards and best practices whenever possible and effectively fostering a culture of engagement.
• Enhancing the organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Being innovative and recommending new approaches, policies, and procedures to effect continual improvements in efficiency of operations and services performed.
• Other duties, projects and alternate assignments as determined by business need.

Knowledge, Skills, Abilities & Competencies
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Knowledge, Skills and/or Abilities
This opportunity might be for you if you have:

• Bachelor's degree (preferred) with two years client-facing project management experience.
• Understanding of corporate/business travel management practices.
• Strong project management and analytical skills; manage workflow to meet deadlines.
• Demonstrated ability to establish and maintain an effective follow up system to ensure timely and accurate handling of information requests.
• Experience building positive relationships with all levels both internally and externally.
• Ability to communicate with confidence and create a credible impression to clients, both written and verbal (one-on-one, small groups, and to large audiences).
• Ability to deliver clear, compelling presentations to all levels within an organization and effectively manage group interaction throughout the presentation.
• Understanding of travel technology and travel management operations. Experience with online booking tools and agency mid/back-office systems (strongly preferred).
• Highly organized with a keen eye for detail.
• Aptitude to identify operating challenges/roadblocks and quickly apply tactical solutions as well as contributing to fundamental/strategic changes.
• Ability to drive change and influence in the face of possible resistance.
• Effective time-management skills and ability to work in a deadline-driven environment; ability to handle multiple tasks simultaneously and establish work priorities.
• Advanced working knowledge and proficiency in Microsoft Office applications, along with strong technical skills.
• Self-motivated; demonstrate initiative with a strong commitment to personal goals, objectives, and work ethic.
• Ability to work flexible hours to meet the needs of the client.
• Willingness and ability to travel to client locations throughout the United States.

Key Competencies
You'll love this job if you have:

• Project management/organization.
• Process management/quality.
• Personal effectiveness/credibility.
• Customer-focused and service-oriented.
• Communication proficiency - verbal and written; appropriate use of grammar.
• Information gathering and monitoring skills.
• Negotiation skills.
• Highly adaptive, change management skills.
• Strategically oriented; ability to collaborate.
• Sound judgment and decision-making ability.
• Attention to detail and accuracy.
• Comfortably deal with highly complex situations.
• Flexibility; ability to work efficiently and effectively with frequent interruptions.

Occasional business travel with overnight stays may be required for the following (but not limited to): training events, meetings, and/or to visit Fox World Travel locations.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Note: The phrases "occasionally," "regularly," and "frequently" correspond to the following definitions: "Occasionally" means up to 1/3 of working time, "regularly" means between 1/3 and 2/3 of working time, and "frequently" means 2/3 and more working time.
While performing the duties and responsibilities of this position, the associate is regularly required to stand, walk, sit, climb, reach above shoulders, and move from place to place. The incumbent is frequently required to talk and listen and use hands to finger manipulate or handle. Specific vision requirements for this position include close vision and the ability to adjust focus.
The incumbent may occasionally be required to lift up to 50 pounds.
Work Environment
The work environment characteristics described here are representative of those an incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
For On-site and Hybrid Associates: Regular attendance is necessary to successfully perform this job; extended hours may be necessary from time to time. The incumbent works in an office environment where the noise level is low to moderate. This role routinely uses standard office equipment including but not limited to computers, a headset, a mouse, a keyboard, photocopiers, and filing cabinets.
For Work-At-Home Associates: Regular attendance is necessary to successfully perform this job extended hours may be necessary from time to time. This role routinely uses standard office equipment including but not limited to computers, a headset, a mouse, and a keyboard.
We acknowledge that attracting and retaining the best talent is key to our strategy and success as a company. As a result, we strive to structure competitive compensation offers to ensure we are able to attract the best candidates. The estimated base pay range for this position starts between $50,000 and $70,000 annually, less applicable withholdings and deductions, and is paid on a bi-weekly basis. The salary range provided represents our good faith estimate as to what our ideal candidates are likely to expect. We structure our offers within the range based on location, experience, education, industry knowledge, technical and communication skills, market conditions, and other factors that may prove relevant during the interview process.
Eligible positions may receive additional incentive or commission, as outlined in applicable program details.
Each benefit is subject to eligibility requirements as specified in plan documents, and Fox World Travel reserves the right to modify the benefits it offers.
If you share in our passion for teamwork, our vision to have culture, engagement, and innovation at the heart of all our initiatives, we want you to come soar with Fox World Travel! If you fit the description AND meet the qualifications, please don't hesitate to apply online at www.foxworldtravel.com/careers.
Fox World Travel, the best place to work, grow & succeed! Join The Fox Family today!
Fox World Travel is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all associates to work.
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The above statements reflect the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.