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Call Center Contract Jobs in Madison, WI (NOW HIRING)

Robert Half

Customer Service Representative

Madison, WI · On-site

$20/hr

This Long-term Contract opportunity is ideal for someone who communicates clearly, handles high ... Previous experience in a call center or high-volume customer service environment. * Strong verbal ...

Robert Half

Customer Service Representative

Madison, WI · On-site

$20/hr

This Long-term Contract opportunity is ideal for someone who enjoys helping people, managing high ... Previous experience in a call center or customer-facing support role. * Strong ability to ...

TEKsystems

Customer Service Representative

Waunakee, WI · On-site

$23.21/hr

Unlike a traditional high-volume call center position, this role focuses on processing customer ... Contract to Hire position based out of Waunakee, WI. Pay and Benefits The pay range for this ...

CompHealth

Pediatric Gastroenterologist

Madison, WI

$403K/yr

CompHealth is seeking a physician for a major regional medical center in a highly-rated Wisconsin ... The position offers an academic affiliation with teaching opportunities and a light call schedule ...

LRS

Telecommunications Analyst

Madison, WI · On-site

$20 - $25/hr

This contract role offers the opportunity to lead a major voice transformation initiative, helping ... Design, implement, and support IVR, contact center, and call-flow solutions. Configure and optimize ...

Centstone HC

MRI Technologist

Janesville, WI · On-site

$60 - $66/hr

... Contract: 12 Weeks Schedule: 2 x 12-hour shifts and 2 x 8-hour shifts, including weekend and call ... trauma center setting. Responsibilities * Perform MRI procedures for diagnostic interpretation

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Call Center Contract information

See Madison, WI salary details

$10

$18

$25

How much do call center contract jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for call center contract in Madison, WI is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $19.38 per hour, depending on experience, location, and employer.

What is a call center contract?

A Call Center Contract job is a temporary or project-based role in a call center where employees handle customer inquiries, support, or sales for a set period. These contracts may be short-term or long-term, depending on business needs. Contract workers typically follow the same workflows as full-time employees but may not receive benefits like health insurance or paid time off. This type of job is ideal for those looking for flexible work arrangements or gaining experience in customer service.

What does a typical day look like for someone working in a call center contract role?

A typical day in a Call Center Contract role involves handling a high volume of inbound or outbound calls, assisting customers by answering questions, resolving issues, and documenting interactions in the company's systems. You may work independently while also collaborating with team members and supervisors to address complex cases or escalate concerns as needed. The work environment is often fast-paced and goal-oriented, with clear targets for call handling times and customer satisfaction. Team meetings, ongoing training, and performance feedback sessions are also common, helping you stay updated on best practices and new procedures. This structure provides a dynamic workday and opportunities to build valuable customer service skills.

What are the key skills and qualifications needed to thrive in the call center contract position, and why are they important?

To thrive as a Call Center Contract employee, you need strong customer service abilities, problem-solving skills, and generally a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and sometimes remote collaboration tools is essential. Excellent communication, patience, and resilience under pressure are valuable soft skills in this environment. These competencies ensure efficient handling of customer inquiries, support smooth operations, and maintain a positive experience for customers and teams alike.

Are call center contracts worth it?

Call center contracts can be beneficial for companies by providing predictable staffing and cost management, but for employees, they may limit flexibility and benefits. The value depends on the contract terms, job stability, and working conditions offered. Evaluating the specific contract details is essential to determine if it aligns with your career goals and needs.

How do I get contracts for my call center?

To secure contracts for a call center, businesses typically identify target clients, develop a compelling proposal, and market their services through networking, online platforms, or industry events. Building a strong reputation, demonstrating quality service, and obtaining relevant certifications can also improve chances of winning contracts.

What are the most commonly searched types of Call Center jobs in Madison, WI?

The most popular types of Call Center jobs in Madison, WI are:

What are popular job titles related to Call Center Contract jobs in Madison, WI?

For Call Center Contract jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Call Center Contract jobs in Madison, WI look for?

The top searched job categories for Call Center Contract jobs in Madison, WI are:

What cities near Madison, WI are hiring for Call Center Contract jobs?

Cities near Madison, WI with the most Call Center Contract job openings:

Call Center Contract jobs near you

Customer Service Team Lead - WI

Verida, Inc.

Madison, WI • On-site

Other

Posted 28 days ago

Verida rating

5.0

Company rating: 5.0 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Call Center Operation Assistant

LOCATION: ON-SITE IN MADISON, WI

POSITION CONTINGENT UPON AWARD OF CONTRACT

SUMMARY: Assist the Supervisor in the call center operation in accordance with policies and procedures. Ensure smooth call center operation during shift.

ESSENTIAL FUNCTIONS:

  • Monitor the operation in accordance with policies and procedures.
  • Train and coach team members in conjunction with supervisor.
  • Responsible for shift schedule to include, work station assignments/rotations with supervisor.
  • Coordinate production startups, shutdowns, and changeovers with supervisor.
  • Responsible to meet shift goals.
  • Responsible for quality control.
  • Make adjustments as necessary during shift to maintain compliance within specifications.
  • Operate within standard operating procedures (SOPs).
  • Communicate with Supervisor.
  • Ensure a clean and safe work environment.
  • Complete shift paperwork.
  • Assist in assigned department as necessary.
  • Other duties as assigned.

QUALIFICATIONS REQUIRED:

  • Strong reading, writing, and arithmetic skills required.
  • Computer literate with the ability to learn customer service software applications.
  • Duties require professional verbal and written communication skills
  • Ability to type 30 wpm.
  • Work requires willingness to work a flexible schedule including days, nights, holidays and weekends.

QUALIFICATION

  • High school diploma or equivalent.

What Verida employees say

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