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Call Center Weekends Jobs in Madison, WI (NOW HIRING)

UWHealth

Communication Center Representative

Madison, WI · On-site

$16 - $20.25/hr

Position rotates weekend shift. Scheduled hours are from 11pm - 7am. When working in the office ... Proprietary software programs specifically designed for call handling, message taking, appointment ...

UW Health

Communication Center Representative

Madison, WI · On-site

$20.69 - $28.01/hr

Position rotates weekend shift. Scheduled hours are from 11pm - 7am. When working in the office ... Proprietary software programs specifically designed for call handling, message taking, appointment ...

UW Health

Communication Center Representative

Madison, WI · On-site

$16 - $20.25/hr

Position rotates weekend shift. Scheduled hours are from 11pm - 7am. When working in the office ... Proprietary software programs specifically designed for call handling, message taking, appointment ...

Kunes Auto

Automotive BDC Representative

Madison, WI · On-site

$15/hr

Whether you've worked in a call center, retail, customer service, or another phone-based role, we ... Ability to work nights and weekends Join the Kunes Team If you're looking for a career with ...

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Call Center Weekends information

See Madison, WI salary details

$10

$18

$25

How much do call center weekends jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for call center weekends in Madison, WI is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $19.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center weekend representative?

To excel as a Call Center Weekend Representative, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency are typically required. Strong problem-solving abilities, patience, and resilience under pressure help individuals stand out in this customer-facing role. These competencies are essential for providing efficient, high-quality support during peak weekend hours and maintaining customer satisfaction.

What is the difference between Call Center Weekends vs Customer Service Representative?

AspectCall Center WeekendsCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often with shift work including weekendsOffice or remote, handling customer inquiries
Industry UsageCommon in telecommunications, retail, and service sectorsWidely used across various industries including retail, finance, and tech

Call Center Weekends roles focus on providing customer support during weekend shifts, often requiring shift flexibility. Customer Service Representatives handle customer inquiries across industries, with similar credentials and work environments. The main difference lies in scheduling and specific job functions related to weekend coverage.

What is a call center weekend?

Call Center Weekends jobs refer to positions in customer service or support centers that require employees to work primarily on Saturdays and Sundays. These roles typically involve answering customer inquiries, resolving issues, or providing technical support over the phone, via chat, or through email during weekend shifts. Many businesses offer weekend call center roles to ensure customers can get assistance outside of standard weekday hours. These positions can be full-time or part-time and often require strong communication skills and the ability to handle high-stress situations.

What are some common challenges faced by call center agents working weekend shifts, and how can they be managed?

Call center agents working weekend shifts may encounter challenges such as higher call volumes due to limited weekday support, managing customer expectations outside regular business hours, and balancing personal life with non-traditional work schedules. To manage these challenges, agents often rely on strong time management skills, effective communication with teammates and supervisors, and utilizing available resources such as knowledge bases or escalation pathways. Many organizations also provide additional support or incentives for weekend staff to promote motivation and work-life balance.
What are popular job titles related to Call Center Weekends jobs in Madison, WI? For Call Center Weekends jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Call Center Weekends jobs in Madison, WI look for? The top searched job categories for Call Center Weekends jobs in Madison, WI are:
What cities near Madison, WI are hiring for Call Center Weekends jobs? Cities near Madison, WI with the most Call Center Weekends job openings:
Call Center Weekends jobs near you

Call Center - Inside Sales Agent (On-Site)

Renuity

Madison, WI • On-site

$50K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Renuity rating

7.3

Company rating: 7.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

19th of 54 rated home improvement suppliers and fitters

Job description

Call Center Agent – Inside Sales

Mad City Windows & Baths, a Renuity Company

  • Full-Time or Part-Time • Nights & Weekends • Shift Time: 1pm–9pm
    Saturday & Sunday availability preferred

  • Pay: $16/hr + Uncapped Commission
    Average earnings: $50,000–$70,000+/year

Kickstart Your Career – No Experience Required!

Looking to build long-term stability and grow your career with a company that promotes from within? Mad City Windows & Baths—part of the national Renuity family—is expanding our Call Center Inside Sales team, and we want motivated, outgoing individuals ready to learn, grow, and win.

Mad City is one of the Midwest’s most trusted home remodeling brands, powered by Renuity’s nationwide network of top-tier renovation companies. Together, we’re transforming the home improvement industry with faster, easier, stress-free experiences for homeowners. With teams operating across 36 states and growing, there’s never been a better time to join.

About the Role

As a Call Center Inside Sales Agent, you’ll support homeowners as they explore remodeling projects—qualifying interest, setting appointments, and providing an exceptional first impression. You’ll work with customers across all Mad City markets and help guide them toward solutions they love.

In this position, you will:

  • Manage inbound and outbound calls in a fast-paced call center environment 

  • Partner with scheduling teams to verify appointments and confirm with customers 

  • Utilize pre-built scripts to engage customers and work with them to find solutions to their home project needs 

  • Participate in regular department contests and achieve both personal and team goals   

Key Qualifications 

  • No call center experience? No problem. If you bring the drive, we’ll teach you the skills.

    We’re looking for:

    • Strong communication skills and an outgoing personality

    • Motivated, competitive, goal-driven energy

    • Professional presence and a team-first mindset

    • Reliability and consistency in attendance and performance

    • Ability to multitask, prioritize, and stay organized

    • Comfort navigating technology and computer applications

What We Offer

  • Uncapped earning potential – most agents earn between $50k–$70k/year

  • Rapid advancement – many team members move up within 6 months

  • Brand-new expanded call center workspace

  • Multiple shift options (assigned based on business needs)

  • Call center operating hours: 8am–9pm, 7 days a week

Benefits & Perks  

  • Medical, dental, vision, life, and disability insurance

  • Paid parental leave

  • 401(k) retirement savings program

  • Generous PTO + paid holidays

  • Continuous team events, incentives, and company celebrations

About Mad City Windows & Baths 

At Mad City Windows & Baths, a Renuity company, we’re making home improvement faster, easier, and stress-free. Homeowners across the Midwest have trusted us for top-tier remodeling services, and now, as part of Renuity, we’re combining our local expertise with the strength of a national brand to build the future of home improvement. With a winning mentality, we continue to grow rapidly, offering unparalleled career opportunities—100% of our current marketing leaders started in entry-level roles. As part of our team and the broader Renuity organization, you’ll have the opportunity to make an impact, grow your career, and help people create homes they love. 

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com. 

If you have a question regarding your application, please contact TA@renuityhome.com

To access Renuity's Privacy Policy, please click here: Privacy Policy

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