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Call Center Representatives Jobs in Madison, WI (NOW HIRING)

Diaz Consulting

Call Center Representative

Madison, WI · On-site

As a Call Center Representative, you will be responsible for handling incoming calls, addressing customer inquiries, and resolving issues efficiently. You will utilize your strong communication ...

UW Credit Union

Call Center Representative

Madison, WI · On-site

$20.50/hr

Call Center Representative ID 2026-6165 Location : City Madison Category Contact Center FTE 2.0 Schedule Monday-Friday 8:00am-5:30pm with rotating Saturdays (9:00am-1:00pm) Salary Grade 6 Min USD $20 ...

SSM Health

Call Center Representative - Telecom

Janesville, WI · On-site

$14.75 - $18.50/hr

Call Center Location: SSM Health St. Mary's Hospital - Janesville 3400 E. Racine St. Janesville, WI 53546 Schedule: PRN (pick up based on department needs) - Department is open Monday-Friday 9am-5pm ...

SSM Health

Call Center Representative - Telecom

Janesville, WI · On-site

$15.75 - $19.75/hr

Call Center Location: SSM Health St. Mary's Hospital - Janesville 3400 E. Racine St. Janesville, WI 53546 Schedule: PRN (pick up based on department needs) - Department is open Monday-Friday 9am-5pm ...

Storm Guard Roofing

Call Center Manager

Madison, WI · On-site

$50K - $75K/yr

Your day as a Call Center Manager begins by reviewing team performance, monitoring lead activity, and ensuring your representatives are set up for success. Throughout the day, you coach team members ...

UWHealth

Communication Center Representative

Madison, WI

$16 - $20.25/hr

We are seeking a Communication Center Representative to: * Support paging, messaging and scheduling ... Proprietary software programs specifically designed for call handling, message taking, appointment ...

UW Health

Communication Center Representative

Madison, WI · On-site

$20.69 - $28.01/hr

We are seeking a Communication Center Representative to: * Support paging, messaging and scheduling ... Proprietary software programs specifically designed for call handling, message taking, appointment ...

UW Health

Communication Center Representative

Madison, WI · On-site

$16 - $20.25/hr

We are seeking a Communication Center Representative to: * Support paging, messaging and scheduling ... Proprietary software programs specifically designed for call handling, message taking, appointment ...

SSM Health

Call Center Representative - Telecom

Madison, WI · On-site

$16 - $20.25/hr

It's more than a career, it's a calling. WI-SSM Health West Beltline Worker Type: Regular Job Highlights: * Location: SSM Health West Beltline1808 West Beltline HighwayMadison, WI 53713 Position ...

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Call Center Representatives information

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How much do call center representatives jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for call center representatives in Madison, WI is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $19.38 per hour, depending on experience, location, and employer.

What is the difference between Call Center Representatives vs Customer Service Representatives?

AspectCall Center RepresentativesCustomer Service Representatives
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large officesVarious settings including offices, retail, or remote
Industry UsageCommon in telecommunications, finance, retailWidespread across industries including retail, healthcare, tech
Job FocusHandling inbound/outbound calls, sales, supportAssisting customers, resolving issues, providing info

Both roles involve assisting customers and require similar credentials. Call Center Representatives typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in diverse environments and handle a broader range of customer interactions. The roles often overlap but differ mainly in work setting and scope of customer engagement.

What do I need to be a call center representative?

To become a call center representative, you typically need a high school diploma or equivalent, strong communication skills, and the ability to handle customer inquiries professionally. Basic computer skills and familiarity with customer service software are also important, and some positions may require prior experience or specific certifications. The role often involves working in a fast-paced environment with flexible schedules.

What do you do as a call center representative?

A call center representative handles customer inquiries, provides information about products or services, and resolves issues over phone, email, or chat. They use communication skills and may utilize customer management software to document interactions and ensure customer satisfaction.

What are popular job titles related to Call Center Representatives jobs in Madison, WI?

For Call Center Representatives jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Call Center Representatives jobs in Madison, WI look for?

The top searched job categories for Call Center Representatives jobs in Madison, WI are:

Call Center Representatives jobs near you
Infographic showing various Call Center Representatives job openings in Madison, WI as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 18% Part Time, 2% Temporary, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $37,541 per year, or $18 per hour.

Call Center Representative

Madison, WI • On-site

Diaz Consulting
See more jobs at Diaz Consultingexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Description
       We are seeking a motivated and detail-oriented Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support in a fast-paced environment. As a Call Center Representative, you will be responsible for handling incoming calls, addressing customer inquiries, and resolving issues efficiently. You will utilize your strong communication skills to create positive experiences for our clients and help them navigate our products and services.


Pay:
$38500- $50450 per year
 
Job:
Full time 

Key Responsibilities
  • Respond to incoming calls and emails, addressing customer inquiries, requests, and concerns.
  • Provide accurate information regarding our services, policies, and procedures.
  • Troubleshoot issues and resolve customer complaints or escalate them to the appropriate department as needed.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Accurately log all customer interactions in our CRM system.
  • Assist in following up with customers to ensure their issues are resolved and satisfaction is achieved.
  • Collaborate with team members to improve overall customer service efficiency and satisfaction.


Skills, Knowledge and Expertise
  • High school diploma or equivalent required; additional education is a plus.
  • Previous customer service or call center experience is preferred but not required.
  • Strong verbal and written communication skills.
  • Excellent listening skills and ability to empathize with customers.
  • Proficiency in Microsoft Office Suite; familiarity with CRM software is an advantage.
  • Ability to multitask and work effectively in a fast-paced environment.
  • Reliable, organized, and detail-oriented.


Benefits
  • Competitive salary.
  • Health, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Paid time off and holidays.
  • Opportunities for professional development and career advancement.
  • Supportive and inclusive work environment