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Insurance Call Center Jobs in Madison, WI (NOW HIRING)

Diaz Consulting

Call Center Representative

Madison, WI · On-site

As a Call Center Representative, you will be responsible for handling incoming calls, addressing ... Health, dental, and vision insurance. * 401(k) retirement plan with company match. * Paid time off ...

UWHealth

Communication Center Representative

Madison, WI · On-site

$16 - $20.25/hr

Proprietary software programs specifically designed for call handling, message taking, appointment ... An excellent benefits package, including health and dental insurance, paid time off, retirement ...

UW Health

Communication Center Representative

Madison, WI · On-site

$16 - $20.25/hr

Proprietary software programs specifically designed for call handling, message taking, appointment ... An excellent benefits package, including health and dental insurance, paid time off, retirement ...

UW Health

Communication Center Representative

Madison, WI · On-site

$20.69 - $28.01/hr

Proprietary software programs specifically designed for call handling, message taking, appointment ... An excellent benefits package, including health and dental insurance, paid time off, retirement ...

Adecco

Supply Center Specialist

Fitchburg, WI

$25/hr

Adecco is currently assisting a local Customer in their search for Supply Center Specialist ... life insurance, short-term disability, additional voluntary benefits, EAP program, commuter ...

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All JobsInsurance Call Center JobsInsurance Call Center Jobs in Madison, WI

Insurance Call Center information

See Madison, WI salary details

$10

$17

$25

How much do insurance call center jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for insurance call center in Madison, WI is $17.36, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $19.13 per hour, depending on experience, location, and employer.

What is an insurance call center job?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an insurance call center representative?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs

What are the most commonly searched types of Insurance Call Center jobs in Madison, WI?

The most popular types of Insurance Call Center jobs in Madison, WI are:

What are popular job titles related to Insurance Call Center jobs in Madison, WI?

For Insurance Call Center jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Insurance Call Center jobs in Madison, WI look for?

The top searched job categories for Insurance Call Center jobs in Madison, WI are:

Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Madison, WI as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,108 per year, or $17.4 per hour.

Call Center Representative

Diaz Consulting

Madison, WI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Job description

Description
       We are seeking a motivated and detail-oriented Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support in a fast-paced environment. As a Call Center Representative, you will be responsible for handling incoming calls, addressing customer inquiries, and resolving issues efficiently. You will utilize your strong communication skills to create positive experiences for our clients and help them navigate our products and services.


Pay:
$38500- $50450 per year
 
Job:
Full time 

Key Responsibilities
  • Respond to incoming calls and emails, addressing customer inquiries, requests, and concerns.
  • Provide accurate information regarding our services, policies, and procedures.
  • Troubleshoot issues and resolve customer complaints or escalate them to the appropriate department as needed.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Accurately log all customer interactions in our CRM system.
  • Assist in following up with customers to ensure their issues are resolved and satisfaction is achieved.
  • Collaborate with team members to improve overall customer service efficiency and satisfaction.


Skills, Knowledge and Expertise
  • High school diploma or equivalent required; additional education is a plus.
  • Previous customer service or call center experience is preferred but not required.
  • Strong verbal and written communication skills.
  • Excellent listening skills and ability to empathize with customers.
  • Proficiency in Microsoft Office Suite; familiarity with CRM software is an advantage.
  • Ability to multitask and work effectively in a fast-paced environment.
  • Reliable, organized, and detail-oriented.


Benefits
  • Competitive salary.
  • Health, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Paid time off and holidays.
  • Opportunities for professional development and career advancement.
  • Supportive and inclusive work environment