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Insurance Call Center Jobs in Madison, WI (NOW HIRING)

UW Health

Patient Access Representative, Hospital

Madison, WI · On-site

$17.50 - $22.25/hr

... a healthcare, call center, business, financial or insurance related field Preferred Our Commitment to Social Impact and Belonging UW Health is committed to fostering a workplace that creates ...

UWHealth

Patient Access Representative, Hospital

Madison, WI · On-site

$17.25 - $22.25/hr

... a healthcare, call center, business, financial or insurance related field Preferred Our Commitment to Social Impact and Belonging UW Health is committed to fostering a workplace that creates ...

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All JobsInsurance Call Center JobsInsurance Call Center Jobs in Madison, WI

Insurance Call Center information

See Madison, WI salary details

$10

$17

$25

How much do insurance call center jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for insurance call center in Madison, WI is $17.36, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $19.13 per hour, depending on experience, location, and employer.

What is an insurance call center job?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an insurance call center representative?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs

What are the most commonly searched types of Insurance Call Center jobs in Madison, WI?

The most popular types of Insurance Call Center jobs in Madison, WI are:

What are popular job titles related to Insurance Call Center jobs in Madison, WI?

For Insurance Call Center jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Insurance Call Center jobs in Madison, WI look for?

The top searched job categories for Insurance Call Center jobs in Madison, WI are:

Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Madison, WI as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,108 per year, or $17.4 per hour.

Patient Access Representative Ambulatory FLOAT

UWHealth

Madison, WI • On-site

$17 - $21.50/hr

Part-time

Medical, Dental, Retirement, PTO

Re-posted 6 days ago

Job description

Work Schedule: 
60%, day shift working core hours scheduled Monday - Friday from 7:30 am - 4:00 pm and every other weekend working 7:30a - 4p. This position will be flexible to cover all operational hours which could include evenings hours with one holiday yearly and on call for one holiday yearly. You will work at Digestive Health Center, West Towne Urgent Care, Junction Road Medical Center and Science Drive Medical Center in Madison, WI.


Be part of something remarkable

Bring your dedication to delivering a smooth, welcoming patient experience while upholding accuracy and compliance to UW Health.

We are seeking a Patient Access Representative - Ambulatory to:

  • Enter and verify demographic and insurance information, identify and collect patient financial obligations, and register or admit patients.
  • Promote a positive patient and family experience, exhibit empathy, engage in compassionate collections, and demonstrate strong communication skills.
  • Cover a variety of clinic locations and hours as needed.


At UW Health, you will have:

  • An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance. 
  • Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
  • Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being.
  • Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
  • The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions.

Qualifications

  • No minimum education Required
  • High School Diploma or equivalent Preferred
  • Associate's Degree in Business, Finance. Health Information Management or related field Preferred

Work Experience

  • 1 year of experience in a customer service-related field Required
  • 1 year of experience in a healthcare, call center, business, financial or insurance related field Preferred

Our Commitment to Social Impact and Belonging

UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Description

UW Hospital and Clinics benefits

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