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Freelance Insurance Call Center Jobs in Madison, WI

UW Health

Communication Center Representative

Madison, WI · On-site

$20.69 - $28.01/hr

Proprietary software programs specifically designed for call handling, message taking, appointment ... An excellent benefits package, including health and dental insurance, paid time off, retirement ...

UWHealth

Communication Center Representative

Madison, WI · On-site

$16 - $20.25/hr

Proprietary software programs specifically designed for call handling, message taking, appointment ... An excellent benefits package, including health and dental insurance, paid time off, retirement ...

UW Health

Communication Center Representative

Madison, WI · On-site

$16 - $20.25/hr

Proprietary software programs specifically designed for call handling, message taking, appointment ... An excellent benefits package, including health and dental insurance, paid time off, retirement ...

Adecco

Supply Center Specialist

Fitchburg, WI

$25/hr

Adecco is currently assisting a local Customer in their search for Supply Center Specialist ... life insurance, short-term disability, additional voluntary benefits, EAP program, commuter ...

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Freelance Insurance Call Center information

What is the difference between Freelance Insurance Call Center vs Insurance Customer Service Representative?

AspectFreelance Insurance Call CenterInsurance Customer Service Representative
CredentialsNone specific; may require insurance knowledgeTypically requires insurance-related certifications or training
Work EnvironmentRemote, flexible, project-basedOffice or remote, full-time or part-time
EmployerFreelance clients or agenciesInsurance companies or agencies
Work NatureHandling inbound/outbound calls for multiple clientsAssisting policyholders with inquiries, claims, and policy info

Freelance Insurance Call Center roles offer flexible, remote work with multiple clients, often without formal certifications. In contrast, Insurance Customer Service Representatives usually work directly for insurance companies, requiring specific training or certifications, and may have more structured schedules. Both roles involve customer interaction but differ mainly in employment type and work setup.

What are the most commonly searched types of Insurance Call Center jobs in Madison, WI?

The most popular types of Insurance Call Center jobs in Madison, WI are:

What are popular job titles related to Freelance Insurance Call Center jobs in Madison, WI?

For Freelance Insurance Call Center jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Freelance Insurance Call Center jobs in Madison, WI look for?

The top searched job categories for Freelance Insurance Call Center jobs in Madison, WI are:

What cities near Madison, WI are hiring for Freelance Insurance Call Center jobs?

Cities near Madison, WI with the most Freelance Insurance Call Center job openings:

Freelance Insurance Call Center jobs near you
Infographic showing various Freelance Insurance Call Center job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 22% Part Time, 2% Temporary, and 5% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution.

Call Center Representative

Diaz Consulting

Madison, WI

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

Description
       We are seeking a motivated and detail-oriented Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support in a fast-paced environment. As a Call Center Representative, you will be responsible for handling incoming calls, addressing customer inquiries, and resolving issues efficiently. You will utilize your strong communication skills to create positive experiences for our clients and help them navigate our products and services.


Pay:
$38500- $50450 per year
 
Job:
Full time 

Key Responsibilities
  • Respond to incoming calls and emails, addressing customer inquiries, requests, and concerns.
  • Provide accurate information regarding our services, policies, and procedures.
  • Troubleshoot issues and resolve customer complaints or escalate them to the appropriate department as needed.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Accurately log all customer interactions in our CRM system.
  • Assist in following up with customers to ensure their issues are resolved and satisfaction is achieved.
  • Collaborate with team members to improve overall customer service efficiency and satisfaction.


Skills, Knowledge and Expertise
  • High school diploma or equivalent required; additional education is a plus.
  • Previous customer service or call center experience is preferred but not required.
  • Strong verbal and written communication skills.
  • Excellent listening skills and ability to empathize with customers.
  • Proficiency in Microsoft Office Suite; familiarity with CRM software is an advantage.
  • Ability to multitask and work effectively in a fast-paced environment.
  • Reliable, organized, and detail-oriented.


Benefits
  • Competitive salary.
  • Health, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Paid time off and holidays.
  • Opportunities for professional development and career advancement.
  • Supportive and inclusive work environment