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Call Center Jobs in Madison, WI (NOW HIRING)

SSM Health

Call Center Representative - Telecom

Madison, WI · On-site

$16 - $20.25/hr

It's more than a career, it's a calling. WI-SSM Health West Beltline Worker Type: Regular Job Highlights: * Location: SSM Health West Beltline1808 West Beltline HighwayMadison, WI 53713 Position ...

UWHealth

Communication Center Representative

Madison, WI

$16 - $20.25/hr

We are seeking a Communication Center Representative to: * Support paging, messaging and scheduling ... Proprietary software programs specifically designed for call handling, message taking, appointment ...

UW Health

Communication Center Representative

Madison, WI · On-site

$20.69 - $28.01/hr

We are seeking a Communication Center Representative to: * Support paging, messaging and scheduling ... Proprietary software programs specifically designed for call handling, message taking, appointment ...

UW Health

Communication Center Representative

Madison, WI · On-site

$16 - $20.25/hr

We are seeking a Communication Center Representative to: * Support paging, messaging and scheduling ... Proprietary software programs specifically designed for call handling, message taking, appointment ...

Storm Guard Madison

Director of Marketing

Madison, WI · On-site

This is a full-time, on-site leadership role overseeing all marketing initiatives, including traditional marketing, face-to-face events, call center campaigns, and lead generation programs . You'll ...

Storm Guard

Director of Marketing

Madison, WI · On-site

$70K - $120K/yr

Execute face-to-face marketing programs: events, shows, canvassing, and call center outbound campaigns * Conduct market research and analyze campaign performance to optimize results * Collaborate ...

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Showing results 21-40

All JobsCall Center JobsCall Center Jobs in Madison, WI

Call Center information

See Madison, WI salary details

$10

$18

$25

How much do call center jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for call center in Madison, WI is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $19.38 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Madison, WI?

The most popular types of Call Center jobs in Madison, WI are:

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For Call Center jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Call Center jobs in Madison, WI look for?

The top searched job categories for Call Center jobs in Madison, WI are:

What cities near Madison, WI are hiring for Call Center jobs?

Cities near Madison, WI with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Madison, WI as of August 2026, with employment types broken down into 74% Full Time, 19% Part Time, and 7% Contract. Highlights an 92% In-person, 4% Hybrid, and 4% Remote job distribution, with an average salary of $37,541 per year, or $18 per hour.

Administrative Assistant, Call Center

Renuity

Madison, WI • On-site

$20/hr

Full-time

Re-posted 7 days ago

Renuity rating

7.3

Company rating: 7.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

18th of 55 rated home improvement suppliers and fitters

Job description

Mad City Windows and Baths, a company backed by Renuity, is hiring an Administrative Assistant to join our team at our Madison, WI Call Center! If you are dedicated and hardworking and you are looking for a career opportunity where you can grow and be developed, don't wait! You don't want to miss out on this opportunity to join one of the fastest growing remodeling companies in the United States! 

What Can We Offer You: 

  • Competitive base pay of $20.00/hr per hour commensurate with experience and skills 

  • 32-40 hours per week available  

  • Work with a team of talented, professional, and fun individuals who enjoy what they do 

  • Represent high quality products with the leading professionals in the industry 

What You’ll Do: 

  • Assisting with planning and coordination of call center activities designed to promote positive morale.

  • Distribute Tango gift cards and other employee incentives or recognition awards at the direction of

    leadership.

  • Maintain accurate call center records, including schedules, pre-approved time off, job titles and

    personnel changes, and other administrative records.

  • Audit inbound call records to ensure lead sources are accurately documented for Vonage calls.

  • Monitor and maintain office supply inventory, including ordering and restocking supplies as needed.

  • Submit eligible leads to appropriate lead sources for credit and track submissions as needed.

  • Update YoDeck content displayed on call center TVs.

  • Support the onboarding of new call center employees, including preparation of materials, systemrelated administrative tasks, and new hire documentation.

  • Monitor and track Mad City Google reviews by market and maintain related reporting.

What You’ll Bring:  

  • High level of attention to detail and accuracy.

  • Proficiency with Microsoft Office applications.

  • Comfortable learning and navigating multiple software platforms and internal systems.

  • Ability to work independently, take initiative, and follow tasks through to completion.

  • Strong problem-solving skills and sound judgment when handling routine administrative issues.

  • Effective corporate communication skills.

  • Ability to handle employee and business information with discretion and confidentiality

Who We Are: 

Mad City Windows and Baths is one of the fastest-growing remodeling companies in the USA that is rapidly expanding its services across the USA. With offices already established in many different states, and more opening each quarter, we are dedicated to helping families throughout the Midwest and southern territories! Please refer to our website for a list of all the active territories.

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com. 

If you have a question regarding your application, please contact TA@renuityhome.com

To access Renuity's Privacy Policy, please click here: Privacy Policy

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