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Call Center Jobs in Madison, WI (NOW HIRING)

Robert Half

Customer Service Representative

Madison, WI · On-site

$20/hr

Previous experience in a call center or high-volume customer service environment. * Strong verbal communication skills with the ability to handle inbound and outbound calls effectively. * Experience ...

Byrider

Collections Account Manager

Madison, WI · On-site

$50K - $70K/yr

Overtime as needed with OT pay Requirements for Collections Account Manager: * 2+ years of collections, customer retention, management, call center, team leader/senior customer service rep, or ...

Byrider

Collections Account Manager

Madison, WI · On-site

$50K - $70K/yr

Overtime as needed with OT pay Requirements for Collections Account Manager: * 2+ years of collections, customer retention, management, call center, team leader/senior customer service rep, or ...

Byrider

Collections Account Manager

Madison, WI · On-site

$50K - $70K/yr

Overtime as needed with OT pay Requirements for Collections Account Manager: * 2+ years of collections, customer retention, management, call center, team leader/senior customer service rep, or ...

The Boyd Group

CSR (Glass)

Madison, WI

$16 - $22/hr

Work closely with your technicians, market leadership, and Inside Sales teams Education and/or Experience Required * 1-3 years of retail, auto service, call center, or customer-facing experience

The Boyd Group

CSR (Glass)

Madison, WI

$16 - $21.75/hr

... call center, or customer-facing experience Ability to manage multiple priorities in a fast-moving environment Experience using dashboards, performance tools, and CRM systems Required Skills/Abilities ...

Glass America

CSR (Glass)

Madison, WI

$16 - $21.75/hr

Work closely with your technicians, market leadership, and Inside Sales teams Education and/or Experience Required ​ * 1-3 years of retail, auto service, call center, or customer-facing experience

The Boyd Group

CSR (Glass)

Madison, WI · On-site

$16 - $22/hr

Work closely with your technicians, market leadership, and Inside Sales teams Education and/or Experience Required * 1-3 years of retail, auto service, call center, or customer-facing experience

Imedica

Transportation Coordinator I

Madison, WI · On-site

$37K - $64K/yr

The Transportation Coordinator works closely with care coordinators, transportation providers, call center staff, and other internal partners to ensure transportation requests are processed ...

Gerber Collision & Glass

CSR (Glass)

Madison, WI · On-site

$16 - $22/hr

Work closely with your technicians, market leadership, and Inside Sales teams Education and/or Experience Required ​ * 1-3 years of retail, auto service, call center, or customer-facing experience

Gallagher

Customer Care Specialist

Madison, WI · Remote

$17.25 - $22.75/hr

Experience using Customer Relationship Management (CRM) software, call center software, and Medicare Enrollment tools to manage customer interactions and resolve customer issues. * Skills in ...

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All JobsCall Center JobsCall Center Jobs in Madison, WI

Call Center information

See Madison, WI salary details

$10

$18

$25

How much do call center jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for call center in Madison, WI is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $19.38 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Madison, WI?

The most popular types of Call Center jobs in Madison, WI are:

What are popular job titles related to Call Center jobs in Madison, WI?

For Call Center jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Call Center jobs in Madison, WI look for?

The top searched job categories for Call Center jobs in Madison, WI are:

What cities near Madison, WI are hiring for Call Center jobs?

Cities near Madison, WI with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Madison, WI as of August 2026, with employment types broken down into 74% Full Time, 19% Part Time, and 7% Contract. Highlights an 92% In-person, 4% Hybrid, and 4% Remote job distribution, with an average salary of $37,541 per year, or $18 per hour.

Outside Sales Representative - No Cold Calling

Feldco Factory Direct

Madison, WI • On-site

$100K - $200K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Feldco rating

8.6

Company rating: 8.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

3rd of 55 rated home improvement suppliers and fitters

Job description

Company Description
Feldco is a leading home renewal company specializing in delighting our customers through our products: windows, siding, and doors.
Job Description
We are looking for Outside Sales Representatives to join our successful, highly-motivated team at Feldco, the #1 Window, Siding and Door Company in the USA (recognized by Window and Door Magazine). We have 40 years of experience in delighting customers by making home improvement projects simple.
What We Can Offer You?
Leadership -- We are the #1 Replacement Window, Door and Siding Company in America! We take great pride in our leadership and transformation of the home improvement market.
Growth -- We have more than quadrupled our business over the past few years and are presently expanding into more new markets.
Advancement -- We have recently promoted many internal staff members to senior management positions and offer external training.
Security -- We operate profitably and are enhancing the benefits and care of our employees.
Professionalism -- We are investing heavily in quality improvements and establishing industry-best operations.
Teamwork -- We are focused on assisting each other and working together to take care of our customers.
Location: Madison, WI
Responsibilities:
• Respond to all sales appointments and conduct in-home product demonstrations of Windows, Siding, & Doors.
• Maximize the conversion of leads to sales
• Ownership of the Customer through coordination with Feldco's Call Center, Finance & Fulfillment departments
• Utilize sales and problem-solving skills to better serve external and internal customers
• Achieve or exceed individual sales goals and company sales metrics standards
• Ensure an exceptional and delightful experience for all Feldco customers
Additional Information
• Base salary and lucrative commission structure
• Average total compensation over $80,000 per year
• 25% of Outside Sales Representatives earning $100,000-$200,000 per year
• Unlimited earning potential
• Paid Sales training
• Industry-best customer sales leads
• Benefits - (Medical, Dental, Vision, Vol Life, STD, LTD, 401 K, and Paid Time Off)
• Career Advancement
Qualifications
Qualifications:
• Respond to all sales appointments and conduct in-home product demonstrations of Windows, Siding, & Doors.
• Maximize the conversion of leads to sales
• Ownership of the Customer through coordination with Feldco's Call Center, Finance & Fulfillment departments
• Utilize sales and problem-solving skills to better serve external and internal customers
• Achieve or exceed individual sales goals and company sales metrics standards
• Ensure an exceptional and delightful experience for all Feldco customers
Additional Information
All your information will be kept confidential according to EEO guidelines.

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