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Call Listener Jobs in Racine, WI (NOW HIRING)

Bell Ambulance

Dispatch Call Taker

Milwaukee, WI · On-site

Dispatch Call Taker Bell Ambulance is a progressive, client-oriented company devoted to providing ... Excellent verbal communication, listening, and customer service skills. Ability to multitask and ...

Ao Globe Life

WFH Entry Level CS Agent

Milwaukee, WI · On-site

$14.75 - $19.50/hr

Excellent communication skills, including active listening and problem-solving abilities. * Ability to learn, adapt, and adjust in a fast-paced environment. * Ability to work effectively both ...

AO Globe Life

WFH Entry Level CS Agent

Milwaukee, WI · On-site

$14.75 - $19.50/hr

Excellent communication skills, including active listening and problem-solving abilities. * Ability to learn, adapt, and adjust in a fast-paced environment. * Ability to work effectively both ...

FLS CONNECT LLC

TELEPHONE SALES REP - REMOTE

Milwaukee, WI · On-site +1

$11 - $20/hr

Utilize fundraising call structure, appropriate political reasons, and transition phrases as required. * Use responsive listening to provide appropriate situational responses. * Meet and maintain ...

SpeedPro Lake County

Inside Sales Associate

Gurnee, IL · On-site

$22.50/hr

Execute a strong prospecting approach including audience segmentation, call scripting, and ... Strong communication and listening skills * The ability to adapt sales style to a particular ...

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All JobsCall Listener JobsCall Listener Jobs in Racine, WI

Call Listener information

See Racine, WI salary details

$10

$16

$23

How much do call listener jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for call listener in Racine, WI is $16.80, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.03 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Racine, WI?

For Call Listener jobs in Racine, WI, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Racine, WI look for?

The top searched job categories for Call Listener jobs in Racine, WI are:

What cities near Racine, WI are hiring for Call Listener jobs?

Cities near Racine, WI with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Racine, WI as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $34,935 per year, or $16.8 per hour.

Dispatch Call Taker

Bell Ambulance

Milwaukee, WI • On-site

Other

Medical, Dental, Vision, Retirement

Posted 18 days ago

Job description

Dispatch Call Taker

Bell Ambulance is a progressive, client-oriented company devoted to providing high-quality emergency and non-emergency medical services. Bell Ambulance has operated since 1977 and has grown into the largest ambulance service provider in Wisconsin. We are a certified and contracted provider in the City of Milwaukee 911 system. We receive more than 120,000 calls per year. We have 14 locations in southeastern Milwaukee. We provide BLS, ALS, and Critical Care services, and we currently employ more than 700 people.

Position Summary

As a Dispatch Call Taker at Bell Ambulance, you will be the first point of contact for individuals requiring emergency or medical transportation. You will be responsible for answering emergency and non-emergency calls, collecting accurate information, applying Emergency Medical Dispatch (EMD) protocols, and supporting crews by providing timely and clear information. This role requires strong communication skills, attention to detail, and the ability to remain calm and focused in high-pressure situations.

Key Responsibilities
  • Answer Emergency Line Calls – Receive and prioritize 911 and emergency medical calls in accordance with Bell Ambulance and EMD protocols.
  • Answer Crew Line – Respond to internal crew communications and relay necessary updates or information.
  • Radio Communications - Respond to any over the air communications as necessary.
  • EMD Call Taking – Utilize Emergency Medical Dispatch procedures to assess patient conditions and provide pre-arrival instructions when applicable.
  • Facility Call Taking – Receive and process transport requests from hospitals, nursing homes, and other medical facilities for both emergent and non emergent responses
  • Dispatch Logs – Accurately document all incoming call details and ensure timely distribution of dispatch logs to the appropriate personnel.
  • Work effectively with dispatchers, EMTs, paramedics, and supervisors to ensure efficient communication and dispatching of ambulances.
Qualifications

Emergency Medical Dispatch (EMD) certification must be obtained within a specified timeframe. Excellent verbal communication, listening, and customer service skills. Ability to multitask and work effectively in a fast-paced environment. Familiarity with computer-aided dispatch (CAD) systems and Google workspace. Strong attention to detail and ability to remain calm under pressure.

Work Environment:

Shift work, including nights, weekends, and holidays, may be required. Must be able to sit for extended periods while using communication equipment. High-stress environment, particularly during emergency situations.

Preferred Traits:

Team player with a collaborative attitude. Reliable and punctual. Adaptable to changing priorities and emergency situations

Bell Ambulance can offer you an incredibly competitive wage and a comprehensive benefits package, including two medical plans to choose from, dental, vision, FSA, HSA, and company-sponsored plans. In addition to the core benefits, Bell Ambulance offers a 401(k) plan that becomes available on your hire date, and we match 100% of your contributions up to 6%.

We have grown because we strive to exceed every client's expectations.

We have grown because we treat our people with respect, appreciation, and fairness.

We have grown because we provide the best service, with the best equipment, and the best people!!

*This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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