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Call Listener Jobs in Racine, WI (NOW HIRING)

Milwaukee Brewers

Ticket Services Representative

Milwaukee, WI · On-site

$15.25 - $19.75/hr

... will-call transactions, troubleshooting digital tickets and Ballpark app issues, as well as future event-related ticket sales. The role requires using soft skills such as active listening and ...

FLS CONNECT LLC

TELEPHONE SALES REP - REMOTE

Milwaukee, WI · On-site +1

$11 - $20/hr

Utilize fundraising call structure, appropriate political reasons, and transition phrases as required. * Use responsive listening to provide appropriate situational responses. * Meet and maintain ...

SpeedPro Lake County

Inside Sales Associate

Gurnee, IL · On-site

$22.50/hr

Execute a strong prospecting approach including audience segmentation, call scripting, and ... Strong communication and listening skills * The ability to adapt sales style to a particular ...

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All JobsCall Listener JobsCall Listener Jobs in Racine, WI

Call Listener information

See Racine, WI salary details

$10

$16

$23

How much do call listener jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for call listener in Racine, WI is $16.80, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.03 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Racine, WI? For Call Listener jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Racine, WI look for? The top searched job categories for Call Listener jobs in Racine, WI are:
What cities near Racine, WI are hiring for Call Listener jobs? Cities near Racine, WI with the most Call Listener job openings:
Call Listener jobs near you

Call Center- Rehasher

EMPIRE HOME REMODELING INC

Milwaukee, WI • On-site

$15.25 - $19.75/hr

Full-time

Re-posted 17 days ago

Job description

Empire Home Remodeling is one of Wisconsin’s fastest-growing home improvement companies, known for exceptional customer experience, high-quality products, and a team culture built on integrity, communication, and results. We are expanding our Customer Experience Department and seeking a motivated, detail-driven Retention Specialist to help strengthen long-term customer relationships and reduce cancellations.

Position Overview:

The Retention Specialist plays a critical role in maintaining customer satisfaction and protecting revenue by proactively engaging customers who may be at risk of canceling or delaying their projects. You will serve as a trusted point of contact, addressing concerns, providing solutions, and ensuring customers feel confident and supported throughout their remodeling journey.

This role is ideal for someone who is persuasive, empathetic, and thrives in a fast-paced, customer-facing environment.

Key Responsibilities:
  • Conduct outbound and inbound calls with customers who have expressed hesitation, concerns, or intent to cancel.
  • Listen actively to customer issues and provide clear, confident solutions that rebuild trust and reinforce value.
  • Collaborate with Sales, Operations, and Installation teams to resolve projectrelated concerns quickly.
  • Document all interactions, outcomes, and followup actions in CRM systems with accuracy.
  • Maintain retention KPIs, including save rate, call volume, and customer satisfaction metrics.
  • Identify trends in cancellations and communicate insights to leadership for continuous improvement.
  • Provide whiteglove service that aligns with Empire’s customer experience standards.
  • Support postinstallation followup when needed to ensure longterm satisfaction.
    • Qualifications
  • Strong communication skills with the ability to remain calm, confident, and persuasive.

    • Experience in customer service, retention, call center, or sales preferred.

    Ability to handle difficult conversations with professionalism and empathy.

    Problem-solving mindset with the ability to think quickly and offer solutions.

    Comfortable working with CRM systems and maintaining detailed records.

    Reliable, organized, and able to manage multiple customer cases at once.

    Positive attitude and commitment to delivering exceptional customer experiences.

    What We Offer:
  • Competitive hourly pay + retention incentives
  • Paid training and ongoing professional development
  • Supportive team environment
    • Join Our Team

    If you’re passionate about helping customers, solving problems, and making a meaningful impact on their home improvement experience, Empire Home Remodeling wants to hear from you. Become part of a team that values communication, integrity, and excellence.

Apply