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Call Listener Jobs in Racine, WI (NOW HIRING)

Marcus Hotels

Night Auditor (Part-Time)

Milwaukee, WI · On-site

$14.75 - $19.75/hr

Be able to call system support if a system fails or issues occur. 9. Greet and welcome guests as ... This involves listening to the nature of concern, demonstrating empathy with the customer and ...

The Marcus Corporation

Night Auditor (Part-Time)

Milwaukee, WI · On-site

$14.75 - $19.75/hr

Be able to call system support if a system fails or issues occur. 9. Greet and welcome guests as ... This involves listening to the nature of concern, demonstrating empathy with the customer and ...

Hotels

Night Auditor (Part-Time)

Milwaukee, WI

$18.50 - $19.50/hr

Be able to call system support if a system fails or issues occur. 9. Greet and welcome guests as ... This involves listening to the nature of concern, demonstrating empathy with the customer and ...

Marcus Corporation

Night Auditor (Part-Time)

Milwaukee, WI · On-site

$14.75 - $19.75/hr

Be able to call system support if a system fails or issues occur. 9. Greet and welcome guests as ... This involves listening to the nature of concern, demonstrating empathy with the customer and ...

The Marcus Corporation

Night Auditor (Part-Time)

Milwaukee, WI · On-site

$14.75 - $19.75/hr

Be able to call system support if a system fails or issues occur. 9. Greet and welcome guests as ... This involves listening to the nature of concern, demonstrating empathy with the customer and ...

Marcus Hotels

Night Auditor (Part-Time)

Milwaukee, WI · On-site

$18.50 - $19.50/hr

Be able to call system support if a system fails or issues occur. * Greet and welcome guests as ... This involves listening to the nature of concern, demonstrating empathy with the customer and ...

Marcus Hotels

Night Auditor (Part-Time)

Milwaukee, WI

$14.75 - $19.75/hr

Be able to call system support if a system fails or issues occur. 9. Greet and welcome guests as ... This involves listening to the nature of concern, demonstrating empathy with the customer and ...

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Showing results 21-40

All JobsCall Listener JobsCall Listener Jobs in Racine, WI

Call Listener information

See Racine, WI salary details

$10

$16

$23

How much do call listener jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for call listener in Racine, WI is $16.80, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.03 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Racine, WI? For Call Listener jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Racine, WI look for? The top searched job categories for Call Listener jobs in Racine, WI are:
What cities near Racine, WI are hiring for Call Listener jobs? Cities near Racine, WI with the most Call Listener job openings:
Call Listener jobs near you

Customer Support Representative - Internet Services

Five Star Solutions

Milwaukee, WI • Remote

$15/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

 

Are you passionate about helping others and solving technical problems? We're looking for motivated, customer-focused professionals to join our team as Customer Support Representatives. In this role, you'll assist customers with internet service questions, troubleshoot connectivity issues, and provide exceptional customer service while creating a positive experience on every interaction.

If you enjoy technology, problem-solving, and helping customers find solutions, we'd love to hear from you!

This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY

Responsibilities
  • Answer inbound customer calls regarding internet services
  • Troubleshoot internet connectivity service issues
  • Assist customers with starting, transferring, moving, or disconnecting services
  • Schedule technician appointments when necessary
  • Process billing inquiries and collect payments securely
  • Research customer accounts to identify the correct services and provide accurate resolutions
  • Document every customer interaction in the appropriate systems
  • Update customer account information as needed
  • Navigate multiple systems while speaking with customers
  • Deliver professional, friendly, and efficient customer service on every call
Qualifications
  • 1 year previous call center/technical or troubleshooting experience preferred
  • Excellent communication and active listening skills
  • Strong attention to detail and accuracy
  • Solid computer skills with the ability to navigate multiple applications and browser tabs simultaneously
  • Good troubleshooting and problem-solving abilities
  • Strong time management and organizational skills
  • The ability to remain calm and professional during challenging customer interactions
  • A willingness to learn new systems and technology
  • The ability to work independently in a remote environment while contributing to team success

  • Starting pay - $15/hr plus shift differential(extra $1/hr nights & wkds)

    Working hours between - 7:00am-7:30pm (CST) ; Work Days - M-F and rotational weekends

    Paid Training - typically 2 weeks in length from 8:00am-5:00pm Mon-Fri (CST)

    Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days 

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.