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Executive Call Center Manager Jobs in Racine, WI

The Reserves Network

Call Center

Glendale, WI

$20/hr

Call Center | $ 20 / hr. | Monday - Friday 8 am - 5 pm What Matters Most * Competitive Pay of $20 ... Executive & Management, Real Estate, and Information Technology--we prioritize your professional ...

Mr. Handyman

Call Center Office Manger

Mount Pleasant, WI · On-site

$16 - $21/hr

Minimum 5 years of previous experience in call center customer service. * Computer proficiency in Microsoft Office, Excel and Customer relationship management software * Previous dispatching and ...

Lincare

Manager, Center LTC

New Berlin, WI · On-site

Must be able to communicate effectively with DONs, administrators, clinicians, executive leadership ... Includes responding to call outs at night and weekends to provide the service normally done by a ...

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All JobsCall Center JobsExecutive Call Center Manager JobsExecutive Call Center Manager Jobs in Racine, WI

Executive Call Center Manager information

See Racine, WI salary details

$27.7K

$59.9K

$102.7K

How much do executive call center manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for executive call center manager in Racine, WI is $59,855.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $70,300.00 per year, depending on experience, location, and employer.

What is the difference between Executive Call Center Manager vs Call Center Supervisor?

AspectExecutive Call Center ManagerCall Center Supervisor
ResponsibilitiesOversees multiple call centers, develops strategies, manages budgets, and leads senior staffSupervises daily call center operations, manages frontline staff, and ensures performance metrics
CredentialsBachelor’s degree, management experience, industry certificationsHigh school diploma or equivalent, experience in call center operations
Work EnvironmentOffice-based, strategic planning, leadership meetingsFrontline supervision, shift management, direct staff interaction

The Executive Call Center Manager focuses on strategic leadership and overall management of call centers, while the Call Center Supervisor handles daily operations and staff supervision. Both roles require communication skills and industry knowledge, but differ in scope and responsibilities.

How much do executive call center managers make in the US?

Executive call center managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or in regions with a higher cost of living, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.

Why do people quit executive call center manager jobs?

People often leave executive call center manager roles due to high stress, long working hours, and pressure to meet performance targets. Job dissatisfaction can also stem from limited advancement opportunities, inadequate support, or burnout from managing large teams and complex customer issues.

What are popular job titles related to Executive Call Center Manager jobs in Racine, WI?

For Executive Call Center Manager jobs in Racine, WI, the most frequently searched job titles are:

What job categories do people searching Executive Call Center Manager jobs in Racine, WI look for?

The top searched job categories for Executive Call Center Manager jobs in Racine, WI are:

What cities near Racine, WI are hiring for Executive Call Center Manager jobs?

Cities near Racine, WI with the most Executive Call Center Manager job openings:

Executive Call Center Manager jobs near you
Infographic showing various Executive Call Center Manager job openings in Racine, WI as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $59,855 per year, or $28.8 per hour.

Call Center Manager

Abbott Laboratories Employees Credit Union

Gurnee, IL • On-site

$63.44 - $105.74/hr

Other

Posted 26 days ago

Job description

Salary Range: $63,443.33 To $105,738.89 Annually

SUMMARY:

The Call Center Manager provides day-to-day leadership and direction for the Call Center in close partnership with the Vice President of Virtual Services. This role builds and sustains a high-performing team, advancing a culture of service quality, accountability, and continuous improvement. The manager is accountable for the overall member experience, operational performance, employee development, and achievement of departmental service and sales objectives.

ESSENTIAL FUNCTIONS:
  • Provide leadership, coaching, and development for employees through regular one-on-one meetings, performance evaluations, feedback, and professional development planning.
  • Own departmental service, quality, productivity, and sales metrics, using data and performance trends to drive continuous improvement.
  • Model and reinforce the credit union's service quality standards while partnering with the Service Quality Analyst to deliver exceptional member experiences.
  • Work closely with the Vice President of Virtual Services to support strategic initiatives, budgeting, operational planning, and process improvement efforts.
  • Ensure appropriate staffing, scheduling, and workforce management to consistently meet member service expectations.
  • Build strong partnerships across departments to improve operational efficiency and create seamless member experiences.
  • Serve as the primary operational contact for key call center vendors by managing vendor relationships, monitoring service levels, resolving issues, evaluating performance, and ensuring vendor partnerships support organizational goals and an exceptional member experience.
  • Ensure compliance with all applicable regulations, policies, procedures, and credit union standards.
  • Ownership of call center policies, procedures, training resources, and monthly reporting.
  • Research and resolves escalated member inquiries and complaints.
  • Other duties as may be assigned
QUALIFICATIONS:
  • Education Required: High School Diploma or equivalent (GED)
  • Education Preferred: Bachelor's degree in Business Administration or related field
  • Experience Required: Three (3) years of call center experience in a financial institution and three (3) years of management experience
  • Experience Preferred: Five (5) years of management experience

The base pay for this position is $63,445.33 to $105,738.89 annually. In specific locations, the pay range may vary from the range posted.

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