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Executive Call Center Manager Jobs in Racine, WI

EMPIRE HOME REMODELING INC

Call Center Confirmer

Milwaukee, WI · On-site

$15.75 - $19.75/hr

Maintain accurate records in the CRM system * Communicate effectively with sales representatives ... Previous call center, customer service, or scheduling experience preferred * Strong communication ...

Alphabe Insight

Call Center Representative

Milwaukee, WI · On-site

$36K - $40K/yr

Call Center Representative The Call Center Representative serves as a key point of contact for ... Collaborate with team members and management to support operational goals. * Maintain a positive ...

EMPIRE HOME REMODELING INC

Call Center- Rehasher

Milwaukee, WI · On-site

$15.25 - $19.75/hr

Document all interactions, outcomes, and followup actions in CRM systems with accuracy. * Maintain ... Experience in customer service, retention, call center, or sales preferred. Ability to handle ...

Mr. Handyman

Call Center Office Manger

Mount Pleasant, WI · On-site

$16 - $21/hr

Minimum 5 years of previous experience in call center customer service. * Computer proficiency in Microsoft Office, Excel and Customer relationship management software * Previous dispatching and ...

Halpin Staffing Services

Be Seen First

Call Center Customer Service Representative Lead

Racine, WI · On-site

$20 - $25/hr

Other related duties as assigned by management. Education and Experience Requirements: * High School Diploma or GED required. * Must be at least 18 years of age. * Experience in call center, ordering ...

Lincare

Manager, Center LTC

New Berlin, WI

Must be able to communicate effectively with DONs, administrators, clinicians, executive leadership ... Includes responding to call outs at night and weekends to provide the service normally done by a ...

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Executive Call Center Manager information

See Racine, WI salary details

$27.7K

$59.9K

$102.7K

How much do executive call center manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for executive call center manager in Racine, WI is $59,855.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $70,300.00 per year, depending on experience, location, and employer.

What is the difference between Executive Call Center Manager vs Call Center Supervisor?

AspectExecutive Call Center ManagerCall Center Supervisor
ResponsibilitiesOversees multiple call centers, develops strategies, manages budgets, and leads senior staffSupervises daily call center operations, manages frontline staff, and ensures performance metrics
CredentialsBachelor’s degree, management experience, industry certificationsHigh school diploma or equivalent, experience in call center operations
Work EnvironmentOffice-based, strategic planning, leadership meetingsFrontline supervision, shift management, direct staff interaction

The Executive Call Center Manager focuses on strategic leadership and overall management of call centers, while the Call Center Supervisor handles daily operations and staff supervision. Both roles require communication skills and industry knowledge, but differ in scope and responsibilities.

How much do executive call center managers make in the US?

Executive call center managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or in regions with a higher cost of living, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.
What are popular job titles related to Executive Call Center Manager jobs in Racine, WI? For Executive Call Center Manager jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Executive Call Center Manager jobs in Racine, WI look for? The top searched job categories for Executive Call Center Manager jobs in Racine, WI are:
What cities near Racine, WI are hiring for Executive Call Center Manager jobs? Cities near Racine, WI with the most Executive Call Center Manager job openings:
Executive Call Center Manager jobs near you
Infographic showing various Executive Call Center Manager job openings in Racine, WI as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $59,855 per year, or $28.8 per hour.

Call Center Manager

EMPIRE HOME REMODELING INC

Milwaukee, WI • On-site

$45K - $75K/yr

Full-time

Medical, PTO

Re-posted 9 days ago

Job description

About Us

Here at Empire Home Remodeling we are a fast-growing home remodeling company dedicated to delivering exceptional service and high-quality renovations to homeowners. Our team specializes in transforming homes through windows, bathroom, siding, and whole-home remodeling projects. We are seeking an experienced and motivated Onsite Call Center Manager to lead our customer service and appointment-setting operations.

Position Overview

The Onsite Call Center Manager will oversee the daily operations of our in-house call center team, ensuring exceptional customer interactions, efficient scheduling, and strong lead conversion performance. This role requires a hands-on leader who can coach staff, improve processes, and maintain a high-energy, customer-focused environment.

Key Responsibilities
  • Manage and supervise daily call center operations
  • Lead, coach, and motivate appointment setters and customer service representatives
  • Monitor inbound and outbound call performance metrics
  • Develop scripts, call handling procedures, and training materials
  • Ensure excellent customer service and professionalism on every call
  • Track KPIs including booking rates, call volume, response times, and conversion rates
  • Hire, onboard, and train new call center staff
  • Collaborate with sales and marketing teams to improve lead quality and customer experience
  • Resolve escalated customer concerns in a timely and professional manner
  • Maintain scheduling accuracy for inhome consultations and project appointments
    • Qualifications
  • 3+ years of call center management experience
  • Experience in home remodeling, construction, home services, or related industries is a plus
  • Strong leadership and team development skills
  • Excellent communication and problemsolving abilities
  • Ability to manage performance metrics and reporting
  • Proficient with CRM systems, scheduling software, and Microsoft Office/Google Workspace
  • Strong organizational and multitasking skills
  • Positive attitude with the ability to thrive in a fastpaced environment
    • Compensation & Benefits
  • Competitive salary based on experience
  • Performancebased bonuses
  • Paid time off and holidays
  • Health benefits
  • Supportive and teamoriented work environment
    • Schedule
  • Fulltime, onsite position

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