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Call Listener Jobs in Racine, WI (NOW HIRING)

Kop-Coat, Inc.

Product Support Representative

Kenosha, WI · On-site

$23 - $25/hr

Flexible scheduling availability is required to accommodate our customers' needs. * 3+ years' experience in customer service, preferably in a call center environment * Outstanding listening and ...

Rust-Oleum

Product Support Representative

Kenosha, WI

$23 - $25/hr

Flexible scheduling availability is required to accommodate our customers' needs. * 3+ years' experience in customer service, preferably in a call center environment * Outstanding listening and ...

Rust-Oleum

Product Support Representative

Kenosha, WI · On-site

$23 - $25/hr

Flexible scheduling availability is required to accommodate our customers' needs. * 3+ years' experience in customer service, preferably in a call center environment * Outstanding listening and ...

Rust-Oleum

Product Support Representative

Kenosha, WI · On-site

$23 - $25/hr

Flexible scheduling availability is required to accommodate our customers' needs. * 3+ years' experience in customer service, preferably in a call center environment * Outstanding listening and ...

Five Star Senior Living

Medication Aide

Oak Creek, WI · On-site

$16.25 - $19.50/hr

Respond to resident emergency call signals, bells, or intercom systems to identify residents needs ... Strong emotional intelligence and listening skills * Dedication to the medical field, especially ...

LearningRx

Director of First Impression

Brookfield, WI · On-site

$21 - $28/hr

Standards for Performance This person consistently: * utilizes effective listening skills ... We call it brain training. Parents and kids call it life changing. Join our team of energetic and ...

Acara Solutions

Senior FPGA Engineer

Franksville, WI · On-site

$160K - $190K/yr

With a legacy of experience in various industries worldwide, we partner with clients, listen to ... After you apply, you may receive a call or message from our AI Talent Scout about this role or ...

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Call Listener information

See Racine, WI salary details

$10

$16

$23

How much do call listener jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for call listener in Racine, WI is $16.80, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.03 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Racine, WI? For Call Listener jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Racine, WI look for? The top searched job categories for Call Listener jobs in Racine, WI are:
What cities near Racine, WI are hiring for Call Listener jobs? Cities near Racine, WI with the most Call Listener job openings:
Call Listener jobs near you

Product Support Representative

Tremco Construction Products Group, Inc.

Kenosha, WI • On-site

$23 - $25/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 24 days ago

Job description


Job Title: Product Support Representative
Location: Kenosha, WI
Department: Product Support
Reports To: Manager, Product Support Group
Direct Reports/Manages others: No
Weekly Schedule: Hours are 9:00am - 5:30pm (training hours 8:00am - 4:30pm)
Rust-Oleum Corporation is a worldwide leader in protective paints and coatings for both home and industry. We offer a wide range of products including decorative fashion paints, durable industrial roof repair coatings and, of course, our famous rust-fighting formula that started it all.
Summary:
As our Product Support Representative, after extensive (paid) training, you will be the go-to problem solver for the end user of RO products. You will determine each customer's needs, answer their questions, share product information and provide effective solutions to their challenges while delivering exceptional customer service. This role is perfect for someone who thrives on no two days being the same, who loves solving problems, enjoys educating others and is passionate about providing exceptional customer service. Check out https://www.rustoleum.com for all the products and brands under the Rust-Oleum umbrella.
Responsibilities:
  • Communicates with customers by telephone, email, chat or social media channels to provide information about proper selection of products and their use, and to help resolve consumer issues.
  • Utilize product documentation as well as received training to support consumers across a wide assortment of products.
  • Documentation of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Obtain and examine all relevant information to assess validity of problems and to determine possible causes.
  • Collaborate with other departments in the organization on the investigation and documentation of reported issues.

Requirements: This call center is operational from 7am- 6 pm. Flexible scheduling availability is required to accommodate our customers' needs.
  • 3+ years' experience in customer service, preferably in a call center environment
  • Outstanding listening and communication skills. Must possesses a strong customer focus
  • Demonstrated ability to successfully 'think on your feet' - to analyze information received and quickly process it to determine what would be the appropriate next step in terms of additional information needed, appropriate resolution, or referral as beyond scope
  • Technical adaptability; should have the ability to learn new software, systems, etc. easily
  • Ability to incorporate technical knowledge, customer requirements, policy guidelines and situational information to resolve customer issues

Salary Range: $23.00 - $25.00/hour
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and generous PTO (vacation/sick days/parental leave). Rust-Oleum offers (9.5) paid holidays and (2) floating holiday per year.
We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service.
Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.

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