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Call Listener Jobs in Madison, WI (NOW HIRING)

PLACE

Experienced Real Estate Agent

Mcfarland, WI · On-site

$100K - $150K/yr

  • Medical

Let's call it what it is: not every team offers the same thing. Some give you a logo and a desk and ... You are excellent at building rapport, listening to the needs of others and identifying solutions.

Vantage Search Group

Radiologist

Madison, WI · Remote

$327K - $409K/yr

  • Medical

  • Dental

  • Retirement

... with 1:4 weekend call. Overnight position available with elevated compensation. * US Board ... Professional doctor-centric culture that is grounded on listening and acting on the feedback from ...

Vantage Search Group

Radiologist

Madison, WI · Remote

$322K - $403K/yr

  • Medical

  • Dental

  • Retirement

... with 1:4 weekend call. Overnight position available with elevated compensation. * US Board ... Professional doctor-centric culture that is grounded on listening and acting on the feedback from ...

Learning Care Group

Lead Teacher

Oregon, WI · On-site

$14.75 - $19.75/hr

  • Medical

  • Retirement

  • PTO

We listen and we know what you're looking for: You want benefits. We support you with a minimum 50 ... Call the shots. Take the lead on classroom management and curriculum implementation, plus be an ...

Learning Care Group

Lead Teacher

Oregon, WI · On-site

$14.75 - $19.75/hr

  • Medical

  • Retirement

  • PTO

We listen and we know what you're looking for: You want benefits. We support you with a minimum 50 ... Call the shots. Take the lead on classroom management and curriculum implementation, plus be an ...

Learning Care Group

Lead Teacher

Sun Prairie, WI · On-site

$14.50 - $19.50/hr

  • Medical

  • Retirement

  • PTO

We listen and we know what you're looking for: You want benefits. We support you with a minimum 50 ... Call the shots. Take the lead on classroom management and curriculum implementation, plus be an ...

Vantage Search Group

Radiologist - Remote

Madison, WI · Remote

$327K - $409K/yr

  • Medical

  • Dental

  • Retirement

... with 1:4 weekend call. Overnight position available with elevated compensation. * US Board ... Professional doctor-centric culture that is grounded on listening and acting on the feedback from ...

Learning Care Group

Lead Teacher-Sun Prairie

Sun Prairie, WI · On-site

$14.50 - $19.50/hr

  • Medical

  • Retirement

  • PTO

We listen and we know what you're looking for: You want benefits. We support you with a minimum 50 ... Call the shots. Take the lead on classroom management and curriculum implementation, plus be an ...

La Petite Academy

Lead Teacher

Sun Prairie, WI · On-site

$14.50 - $19.50/hr

  • Medical

  • Retirement

  • PTO

We listen and we know what you're looking for: * You want benefits. We support you with a minimum ... Call the shots! Take the lead on classroom management and curriculum implementation, plus be an ...

La Petite Academy

Lead Teacher

Oregon, WI

$14.75 - $19.75/hr

  • Medical

  • Retirement

  • PTO

We listen and we know what you're looking for: * You want benefits. We support you with a minimum ... Call the shots! Take the lead on classroom management and curriculum implementation, plus be an ...

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Showing results 21-40

All JobsCall Listener JobsCall Listener Jobs in Madison, WI

Call Listener information

See Madison, WI salary details

$10

$18

$25

How much do call listener jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for call listener in Madison, WI is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $19.38 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Madison, WI? For Call Listener jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Madison, WI look for? The top searched job categories for Call Listener jobs in Madison, WI are:
What cities near Madison, WI are hiring for Call Listener jobs? Cities near Madison, WI with the most Call Listener job openings:
Call Listener jobs near you

Inside Sales Associate - Madison, WI

Rheem

Madison, WI • On-site

Full-time

Re-posted 8 days ago

Job description


Design Air is currently seeking an Inside Sales Representative to join our Madison, WI team! As an Inside Sales Representative, you will interact with customers over the telephone or in person, providing accurate information and generating customer orders. In this role, you will provide support to our customers during regular business hours, 7:00am - 5:00pm.
Responsibilities
  • Promptly answer incoming telephone calls, emails, and text messages from customers while providing excellent customer service and follow-up if needed
  • Assist customers in person with placing orders and/or answering questions
  • Provide information on products, availability, pricing, applications, and delivery in a prompt and accurate manner
  • Generate customer orders via phone and in person through recommending products based on their specific needs
  • Provide accurate information regarding item availability and timeline of ordering if required
  • Manage assigned house accounts with the goal of growth in sales
  • Assist warehouse with order pulling and processing based upon call volume
  • May perform special projects as assigned

Qualifications
  • 3 years related industry experience and/or equivalent field work experience
  • Knowledge of HVAC products preferred, but not required
  • Ability to communicate with customers over the telephone, email and/or in person
  • Good listener with the ability to assess customer need
  • Goal driven, action oriented, self-motivated
  • Able to deal with a variety of people and situations in a positive and open minded manner
  • Well organized and represent the company in a professional manner
  • Related degree is a plus

About Us
At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we're passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives-every day.
Our Behavior Based Values set us apart:
  • Listening to Understand - Open mind, learning from others, accepting feedback, embracing the objective
  • Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respect
  • Thinking Creatively - Applying creativity, seeking improvements, understanding from the customers' lens
  • Acting with Responsibility - Owning decisions and actions, acting with integrity, embracing accountability

Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements.
For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont.
Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.

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