We're looking for dependable, customer-focused individuals to join our growing remote call center ... Dual monitors * Webcam * USB Headset * Wired mouse * Reliable high-speed internet with a hard-wired ...
We're looking for dependable, customer-focused individuals to join our growing remote call center ... Dual monitors * Webcam * USB Headset * Wired mouse * Reliable high-speed internet with a hard-wired ...
Remote (Need to pass internet speed test) Department: Healthcare Operations / Call Center Reports ... Monitor and evaluate results based on productivity, quality, and timeliness. * Analyze reports to ...
Remote (Need to pass internet speed test) Department: Healthcare Operations / Call Center Reports ... Monitor and evaluate results based on productivity, quality, and timeliness. * Analyze reports to ...
Call Center Supervisor- Remote
Manitowoc, WI · On-site +1
$50K/yr
Remote (Need to pass internet speed test) Department: Healthcare Operations / Call Center Reports ... Monitor and evaluate results based on productivity, quality, and timeliness. * Analyze reports to ...
Call Center Supervisor- Remote
Manitowoc, WI · On-site +1
$50K/yr
Remote (Need to pass internet speed test) Department: Healthcare Operations / Call Center Reports ... Monitor and evaluate results based on productivity, quality, and timeliness. * Analyze reports to ...
Remote (Need to pass internet speed test) Department: Healthcare Operations / Call Center Reports ... Monitor and evaluate results based on productivity, quality, and timeliness. * Analyze reports to ...
Quick apply
Remote (Need to pass internet speed test) Department: Healthcare Operations / Call Center Reports ... Monitor and evaluate results based on productivity, quality, and timeliness. * Analyze reports to ...
Remote (Need to pass internet speed test) Department: Healthcare Operations / Call Center Reports ... Monitor and evaluate results based on productivity, quality, and timeliness. * Analyze reports to ...
Remote (Need to pass internet speed test) Department: Healthcare Operations / Call Center Reports ... Monitor and evaluate results based on productivity, quality, and timeliness. * Analyze reports to ...
Call Center Supervisor- Remote
Manitowoc, WI · On-site +1
$50K/yr
Remote (Need to pass internet speed test) Department: Healthcare Operations / Call Center Reports ... Monitor and evaluate results based on productivity, quality, and timeliness. * Analyze reports to ...
Call Center Supervisor- Remote
Manitowoc, WI · On-site +1
$50K/yr
Remote (Need to pass internet speed test) Department: Healthcare Operations / Call Center Reports ... Monitor and evaluate results based on productivity, quality, and timeliness. * Analyze reports to ...
Research and resolve member concerns while striving for first-call resolution. * Clearly explain ... Ability to multitask across multiple computer applications and dual monitors. Why Join Us?
Research and resolve member concerns while striving for first-call resolution. * Clearly explain ... Ability to multitask across multiple computer applications and dual monitors. Why Join Us?
Paid Ads Specialist
Madison, WI · Remote
Monitor spend, CPL, and lead quality daily; adjust bids, budgets, targeting, and creative to hit ... remote, fast-paced environment Nice to Have * Google Ads certification * Experience with call ...
Paid Ads Specialist
Madison, WI · Remote
Monitor spend, CPL, and lead quality daily; adjust bids, budgets, targeting, and creative to hit ... remote, fast-paced environment Nice to Have * Google Ads certification * Experience with call ...
Tele-Psychiatrist
Kenosha, WI · Remote
Develop, implement, and monitor individualized treatment plans for a diverse adult and/or ... Schedule a call directly with us:
Tele-Psychiatrist
Kenosha, WI · Remote
Develop, implement, and monitor individualized treatment plans for a diverse adult and/or ... Schedule a call directly with us:
Account Manager
Neenah, WI · Remote
Establishes and monitors closely a call plan for all customers and prospective customers within ... This is a Remote-Regional Territory position and the ideal location would be Neenah, WI. We would ...
Account Manager
Neenah, WI · Remote
Establishes and monitors closely a call plan for all customers and prospective customers within ... This is a Remote-Regional Territory position and the ideal location would be Neenah, WI. We would ...
Account Manager
Neenah, WI · Remote
Establishes and monitors closely a call plan for all customers and prospective customers within ... This is a Remote-Regional Territory position and the ideal location would be Neenah, WI. We would ...
Account Manager
Neenah, WI · Remote
Establishes and monitors closely a call plan for all customers and prospective customers within ... This is a Remote-Regional Territory position and the ideal location would be Neenah, WI. We would ...
Account Manager
Neenah, WI · On-site +1
Establishes and monitors closely a call plan for all customers and prospective customers within ... This is a Remote-Regional Territory position and the ideal location would be Neenah, WI. We would ...
Account Manager
Neenah, WI · On-site +1
Establishes and monitors closely a call plan for all customers and prospective customers within ... This is a Remote-Regional Territory position and the ideal location would be Neenah, WI. We would ...
Member Services Representative- Wisconsin Residents Only
Milwaukee, WI · Remote
$18.25/hr
... call resolution, working to resolve member issues at the point of contact. Use dual monitors while ... remote position. Application Deadline This position is anticipated to close on Aug 7, 2026. About ...
Member Services Representative- Wisconsin Residents Only
Milwaukee, WI · Remote
$18.25/hr
... call resolution, working to resolve member issues at the point of contact. Use dual monitors while ... remote position. Application Deadline This position is anticipated to close on Aug 7, 2026. About ...
IT Manager
Middleton, WI · Remote
$97K - $119K/yr
Oversee system performance, patching, monitoring, and optimization * Support Microsoft 365 and ... call queues, auto attendants, user provisioning) * Support collaboration tools and remote workforce ...
IT Manager
Middleton, WI · Remote
$97K - $119K/yr
Oversee system performance, patching, monitoring, and optimization * Support Microsoft 365 and ... call queues, auto attendants, user provisioning) * Support collaboration tools and remote workforce ...
Veterinary Office Admin/CSR Receptionist for Multi-Line Phone
Windsor, WI · On-site +1
$14/hr
To apply, please email your resume to us and call (608) 571-3729 to leave a message so we can ... Remote
Veterinary Office Admin/CSR Receptionist for Multi-Line Phone
Windsor, WI · On-site +1
$14/hr
To apply, please email your resume to us and call (608) 571-3729 to leave a message so we can ... Remote
Collection Representative Lead
Milwaukee, WI · Remote
$24.10 - $36.15/hr
Hours Monday - Friday 8:30am-5pm Central Time This position is 100% remote Pay Range: $24.10 - $36 ... Distributes and monitors daily work, assists management with employee guidance, and provides ...
Collection Representative Lead
Milwaukee, WI · Remote
$24.10 - $36.15/hr
Hours Monday - Friday 8:30am-5pm Central Time This position is 100% remote Pay Range: $24.10 - $36 ... Distributes and monitors daily work, assists management with employee guidance, and provides ...
Deposit Operations Specialist
Eau Claire, WI · On-site +1
Work directly with the Treasury Management sales team to monitor commercial accounts and services ... One (1) year of work-related experience consisting of call center or customer service support ...
Deposit Operations Specialist
Eau Claire, WI · On-site +1
Work directly with the Treasury Management sales team to monitor commercial accounts and services ... One (1) year of work-related experience consisting of call center or customer service support ...
Diabetes Sales Associate - Green Bay, WI
Green Bay, WI · Remote
$13.50 - $18.50/hr
The Opportunity This position is a remote opportunity in the Abbott Diabetes Care Division. We are ... Consistent and accurate glucose monitoring is the foundation of any diabetes management plan, so we ...
Diabetes Sales Associate - Green Bay, WI
Green Bay, WI · Remote
$13.50 - $18.50/hr
The Opportunity This position is a remote opportunity in the Abbott Diabetes Care Division. We are ... Consistent and accurate glucose monitoring is the foundation of any diabetes management plan, so we ...
Diabetes Sales Associate - Green Bay, WI
Green Bay, WI · Remote
$13.50 - $18.50/hr
The Opportunity This position is a remote opportunity in the Abbott Diabetes Care Division. We are ... Consistent and accurate glucose monitoring is the foundation of any diabetes management plan, so we ...
Diabetes Sales Associate - Green Bay, WI
Green Bay, WI · Remote
$13.50 - $18.50/hr
The Opportunity This position is a remote opportunity in the Abbott Diabetes Care Division. We are ... Consistent and accurate glucose monitoring is the foundation of any diabetes management plan, so we ...
Senior Software Engineer Applied AI
Madison, WI · Remote
$123K - $162K/yr
Applied AI (Voice Agents & ML Systems) AMC Health · Remote (US) · Full-time The pitch We build ... Telephony and real-time media (call control, live audio streaming) * Audio handling and the quirks ...
Senior Software Engineer Applied AI
Madison, WI · Remote
$123K - $162K/yr
Applied AI (Voice Agents & ML Systems) AMC Health · Remote (US) · Full-time The pitch We build ... Telephony and real-time media (call control, live audio streaming) * Audio handling and the quirks ...
Remote Call Monitoring information
See Wisconsin salary details
$10.68 - $12
2% of jobs
$12 - $13.32
8% of jobs
$13.32 - $14.65
12% of jobs
$14.86 is the 25th percentile. Wages below this are outliers.
$14.65 - $15.97
18% of jobs
The median wage is $16.54 / hr.
$15.97 - $17.29
23% of jobs
$17.29 - $18.62
12% of jobs
$18.65 is the 75th percentile. Wages above this are outliers.
$18.62 - $19.94
12% of jobs
$19.94 - $21.26
5% of jobs
$21.26 - $22.59
4% of jobs
$22.59 - $23.91
2% of jobs
$23.91 - $25.23
2% of jobs
$10
$17
$25
How much do remote call monitoring jobs pay per hour?
What are the typical daily responsibilities of someone in a remote call monitoring role?
Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.
What is a remote call monitoring?
A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.
What are the key skills and qualifications needed to thrive in the remote call monitoring position, and why are they important?
To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.
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$9/hr
Other
Re-posted 21 days ago
InfoCision rating
3.0
Based on 8 frontline employees who took The Breakroom Quiz
71st of 71 rated call and contact centers
Job description
We're looking for dependable, customer-focused individuals to join our growing remote call center team. If you're an excellent communicator who enjoys helping customers and working from home, we'd love to hear from you.
Schedule Options:
- Day Shift
- Evening Shift
- Night Shift (available until 2:00 AM EST)
Job Responsibilities:
- Answer inbound customer calls professionally and courteously.
- Make outbound calls on behalf of a variety of clients.
- Follow client-specific call flows and procedures.
- Provide outstanding customer service and problem resolution.
- Accurately document customer interactions.
- Meet quality, attendance, and performance expectations.
Qualifications:
- Excellent verbal communication skills.
- Strong customer service skills.
- Comfortable using a computer and navigating multiple applications.
- Ability to multitask while speaking with customers.
Benefits:
- 100% Remote Work from Home
- Paid Training
- Weekly Pay
- Access a Portion of Your Earned Wages Multiple Times Each Week
- Flexible Scheduling
- Employee Recognition & Rewards Program
- Opportunities for Career Growth and Advancement
- Supportive Leadership Team
InfoCision. Work Happy. Live Happy.
Salary: $9.00 per hour
Work Location: Remote
Remote Work Requirements- Candidates must provide their own:
- Windows PC or laptop with at least 8 GB of RAM (No MacBook or Chromebook)
- Dual monitors
- Webcam
- USB Headset
- Wired mouse
- Reliable high-speed internet with a hard-wired connection.
- A quiet, distraction-free workspace
About InfoCision
Sourced by ZipRecruiter
Company size
1,001 - 5,000 Employees
Headquarters location
Akron, OH, US
Year founded
1982