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Medical Call Center Jobs in Tennessee (NOW HIRING)

Anserfone

Call Center Agent

Memphis, TN · On-site

$16/hr

Part-Time Call Center AgentCompany: AnserfoneLocation: Memphis, TN (In-Office)Pay: $16/hrHours ... from medical inquiries to locksmith requests. We handle inbound calls only; no sales or outbound ...

kgs

Call Center Supervisor (Nights)

Nashville, TN

The Call Center Supervisor will be responsible for the direct supervision of a team of Call Center agents, ensuring that day-to-day operations run smoothly and that service delivery standards ...

Venture Marketing

Call Center Agent

Nashville, TN

$18 - $24/hr

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for ...

kgs

Call Center Supervisor (Nights)

Nashville, TN

The Call Center Supervisor will be responsible for the direct supervision of a team of Call Center agents, ensuring that day-to-day operations run smoothly and that service delivery standards ...

Venture Marketing

Call Center Agent

Nashville, TN · On-site

$18 - $24/hr

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for ...

kgs

Call Center Supervisor (Mornings)

Nashville, TN

The Call Center Supervisor will be responsible for the direct supervision of a team of IT Call Center agents, ensuring that day-to-day operations run smoothly and that service delivery standards ...

kgs

Call Center Supervisor (Mornings)

Nashville, TN

The Call Center Supervisor will be responsible for the direct supervision of a team of IT Call Center agents, ensuring that day-to-day operations run smoothly and that service delivery standards ...

Venture Marketing

Call Center Agent

Nashville, TN · On-site

$18 - $24/hr

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for ...

Venture Marketing

Call Center Agent

Nashville, TN · On-site

$18 - $24/hr

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for ...

BCforward

Call Center Agent

Knoxville, TN

$14.25 - $18.75/hr

The Call Center Agent will support a health care client and take calls from individuals wishing to opt out of an upcoming data exchange. * The Call Center agent will ask the caller a series of ...

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All JobsMedical Call Center JobsMedical Call Center Jobs in Tennessee

Medical Call Center information

See Tennessee salary details

$10

$16

$18

How much do medical call center jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for medical call center in Tennessee is $16.36, according to ZipRecruiter salary data. Most workers in this role earn between $15.04 and $18.20 per hour, depending on experience, location, and employer.

What is a medical call center?

Medical call center jobs involve handling incoming and outgoing calls related to healthcare services. Employees in these roles may schedule appointments, provide information about medical services, assist with insurance or billing inquiries, and sometimes offer basic medical advice under the guidance of healthcare professionals. These positions require strong communication skills, empathy, and an understanding of healthcare processes and privacy regulations. Medical call center staff are often the first point of contact for patients, so professionalism and confidentiality are crucial.

What are the key skills and qualifications needed to thrive as a medical call center representative?

To thrive as a Medical Call Center Representative, you need a solid understanding of medical terminology, customer service experience, and often a high school diploma or healthcare-related certification. Familiarity with call center software, electronic health record (EHR) systems, and scheduling platforms is typically required. Strong communication, active listening, and problem-solving skills help you effectively address patient concerns and coordinate with healthcare teams. These skills ensure accurate information sharing, patient satisfaction, and efficient healthcare service delivery.

What are some common challenges faced by employees working in a medical call center, and how can these be managed?

Working in a medical call center often involves handling high call volumes, addressing sensitive patient concerns, and navigating complex healthcare information. One common challenge is managing stressful or emotionally charged conversations, especially when callers are anxious or unwell. Team members are typically supported through structured training, clear protocols, and close collaboration with clinical staff to ensure accurate information is provided and escalation procedures are followed. Regular team meetings and access to supervisory support help staff maintain resilience and deliver quality service.

What is the difference between Medical Call Center vs Medical Receptionist?

AspectMedical Call CenterMedical Receptionist
CredentialsBasic healthcare knowledge, communication skillsHigh school diploma, sometimes medical office training
Work EnvironmentCall centers, remote or office-basedMedical offices, clinics, hospitals
Employer & IndustryHealthcare call centers, insurance companiesHospitals, clinics, private practices
Common Search & ComparisonCustomer service, patient inquiriesPatient check-in, appointment scheduling

While both roles involve patient interaction, Medical Call Centers primarily handle inbound calls for appointment scheduling, billing, or patient inquiries in a call center setting. Medical Receptionists work directly in healthcare facilities, managing front desk duties like check-ins and scheduling in person. Understanding these differences helps job seekers find the right role based on work environment and responsibilities.

What do medical call centers do?

Medical call centers handle patient inquiries, appointment scheduling, and provide information about healthcare services. Staff in these centers often use electronic health records and communication tools to assist patients efficiently and accurately.

What are the most commonly searched types of Medical Call Center jobs in Tennessee?

The most popular types of Medical Call Center jobs in Tennessee are:

What are popular job titles related to Medical Call Center jobs in Tennessee?

For Medical Call Center jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Medical Call Center jobs in Tennessee look for?

The top searched job categories for Medical Call Center jobs in Tennessee are:

What cities in Tennessee are hiring for Medical Call Center jobs?

Cities in Tennessee with the most Medical Call Center job openings:

Medical Call Center jobs near you
Infographic showing various Medical Call Center job openings in Tennessee as of August 2026, with employment types broken down into 60% Full Time, and 40% Part Time. Highlights an 100% In-person job distribution, with an average salary of $34,022 per year, or $16.4 per hour.

On-Site Medical Call-Center Specialist

DCI Biologicals

Knoxville, TN • On-site

$78K - $79K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

Donor Specialist

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!! We are specifically wanting people to join our team as a Donor Specialist with expertise in communicating during difficult situations and building relationships with families. This position will serve as part of a team of passionate and driven individuals responsible for coordinating the gift of health and life through donation. Strong interpersonal skills and the ability to communicate effectively in both oral and written formats are a must. The Donor Specialist is responsible offering the gift of donation to potential donor families.

For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.

DCI Donor Services operates as organ procurement/tissue recovery organizations: Sierra Donor Services and Tennessee Donor Services with operations in the states of California, New Mexico, and Tennessee. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.

Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life.

With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.

This is not a fully remote position. This position is located in Knoxville, TN.

This position will be assigned on a rotating 12-hour schedule assigned to the night shift (7:00pm - 7:00am EST). This position will require training during day shift.

Key responsibilities this position will perform include:

  • Effectively captures medical information accurately and completely into donor management software.
  • Facilitates the donation process through coordination and communication with donor families and medical personnel.
  • Supports families of potential donors and communicates the opportunity for the gift of donation to families who have recently lost a loved one using empathy and care.
  • Performs other related duties as assigned.

The ideal candidate will have:

  • A minimum of a two-year degree in a health-related field, nursing or paramedic/EMT certification
  • 1+ years in a health-care related position including use of medical terminology.
  • CTBS, RN, or LPN desired.
  • Working knowledge of computers and Microsoft Office applications.
  • Ability to exercise independent judgement and multitask.
  • Exceptional teamwork, communication, and conflict management skills.
  • Demonstrated excellence in intrapersonal skills along with strong attention to detail and organizational skills.

We offer a competitive compensation package including:

  • Up to 184 hours of PTO your first year
  • Up to 72 hours of Sick Time your first year
  • Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
  • 403(b) plan with matching contribution
  • Company provided term life, AD&D, and long-term disability insurance
  • Wellness Program
  • Supplemental insurance benefits such as accident coverage and short-term disability
  • Discounts on home/auto/renter/pet insurance
  • Cell phone discounts through Verizon

*New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.

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