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Call 811 Jobs in Tennessee (NOW HIRING)

First Call Ambulance

Call Taker

Lakewood, TN · On-site

$37K - $42K/yr

The Dispatch Call Taker may at times be asked to broadcast orders to crews regarding runs, emergencies, and general information. This would include operation of radios, telephones, or computer ...

First Call Ambulance

Call Taker

Old Hickory, TN · On-site

$37K - $42K/yr

The Dispatch Call Taker may at times be asked to broadcast orders to crews regarding runs, emergencies, and general information. This would include operation of radios, telephones, or computer ...

Priority Ambulance

Call Taker

Nashville, TN · On-site

$37K - $42K/yr

Call Taker Old Hickory, TN 37138 Overview Position Type First Call Ambulance Category Dispatch / Communications Description Under the direction of the Dispatch Supervisor, a Dispatch Call Taker will ...

Priority OnDemand

Call Taker

Nashville, TN · On-site

$37K - $42K/yr

Call Taker Old Hickory, TN 37138 Overview Position Type First Call Ambulance Category Dispatch / Communications Description Under the direction of the Dispatch Supervisor, a Dispatch Call Taker will ...

Shoals Ambulance

Call Taker

Old Hickory, TN · On-site

$37K - $42K/yr

The Dispatch Call Taker may at times be asked to broadcast orders to crews regarding runs, emergencies, and general information. This would include operation of radios, telephones, or computer ...

PRIORITY ONDEMAND

Call Taker

Old Hickory, TN · On-site

$37K - $42K/yr

The Dispatch Call Taker may at times be asked to broadcast orders to crews regarding runs, emergencies, and general information. This would include operation of radios, telephones, or computer ...

PRIORITY ONDEMAND

Call Taker

Old Hickory, TN · On-site

$37K - $42K/yr

The Dispatch Call Taker may at times be asked to broadcast orders to crews regarding runs, emergencies, and general information. This would include operation of radios, telephones, or computer ...

Priority OnDemand

Call Taker

Lakewood, TN · On-site

$37K - $42K/yr

The Dispatch Call Taker may at times be asked to broadcast orders to crews regarding runs, emergencies, and general information. This would include operation of radios, telephones, or computer ...

GLC On-The-Go

Travel Med Surg RN

Gallatin, TN · On-site

$1.8K - $1.9K/wk

Weekly Gross Pay: $1,811 - $1,906 * Shift: 19:00-07:00, 12 Hours * Start Date: 09/07/2026 ... Our attentive and friendly recruiters are always just a call or text away, ready to guide you at ...

Anserfone

Call Center Agent

Memphis, TN · On-site

$16/hr

Part-Time Call Center AgentCompany: AnserfoneLocation: Memphis, TN (In-Office)Pay: $16/hrHours: Part-Time l Requires 1 weekend day (Sat/Sun) and HolidaysAnserfone is hiring Part-Time Call Center ...

Venture Marketing

Call Center Agent

Nashville, TN · On-site

$18 - $24/hr

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for ...

Venture Marketing

Call Center Agent

Nashville, TN · On-site

$18 - $24/hr

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for ...

Venture Marketing

Call Center Agent

Nashville, TN · On-site

$18 - $24/hr

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for ...

Venture Marketing

Call Center Agent

Nashville, TN · On-site

$18 - $24/hr

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for ...

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All JobsCall 811 JobsCall 811 Jobs in Tennessee

Call 811 information

What is a Call 811?

A Call 811 job typically involves working for a damage prevention center that helps protect underground utilities. Employees in these roles assist contractors, homeowners, and utility companies by processing dig requests and providing information about safe excavation practices. They may work in customer service, data entry, or dispatching, ensuring that utility lines are properly marked before digging begins. These positions require good communication skills, attention to detail, and knowledge of local regulations.

What are the key skills and qualifications needed to thrive in the Call 811 position, and why are they important?

To thrive as a Call 811 Customer Service Representative (often known as an 811 Call Center Operator), you need strong communication abilities, attention to detail, and basic computer proficiency, with a high school diploma or equivalent typically required. Familiarity with call center software, mapping and ticketing systems, and potentially utility location processes or certifications is common. Patience, active listening, and a customer-focused attitude are essential soft skills for effectively assisting callers. These abilities are vital for ensuring accurate information is relayed to prevent utility damage and maintain public safety.

What are the typical challenges faced by Call 811 Customer Service Representatives, and how can they be managed?

Call 811 Customer Service Representatives often encounter challenges such as quickly gathering accurate information from callers, dealing with high call volumes during peak seasons, and ensuring precise ticket information for utility locates. Staying patient and detail-oriented while handling diverse inquiries helps prevent errors that could impact public safety and utility operations. Many employers provide structured training and support resources to help employees manage these tasks efficiently. Teamwork and ongoing communication with field technicians and utility companies are also essential for addressing complex or urgent situations. Adapting to changing procedures and technology can help you stay effective and advance in this important role.

What are popular job titles related to Call 811 jobs in Tennessee?

For Call 811 jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Call 811 jobs in Tennessee look for?

The top searched job categories for Call 811 jobs in Tennessee are:

What cities in Tennessee are hiring for Call 811 jobs?

Cities in Tennessee with the most Call 811 job openings:

Call 811 jobs near you
Infographic showing various Call 811 job openings in Tennessee as of August 2026, with employment types broken down into 85% Full Time, 11% Part Time, 2% Contract, and 2% Nights. Highlights an 92% In-person, 4% Hybrid, and 4% Remote job distribution.

Call Taker

First Call Ambulance

Lakewood, TN • On-site

$37K - $42K/yr

Full-time

Re-posted 4 days ago

Job description

Definition:
Under the direction of the Dispatch Supervisor, a Dispatch Call Taker will be responsible for the answering of the phones in the dispatch center, receiving requests for runs from facilities and complaints from individuals. They will accurately and efficiently input all information necessary for the successful completion of all phases of the patient transport. Additionally, the Dispatch Call Taker will be required to take caller information and determine the nature of the run request (emergent and non-emergent) per company protocol. The Dispatch Call Taker may at times be asked to broadcast orders to crews regarding runs, emergencies, and general information. This would include operation of radios, telephones, or computer equipment to relay information or orders to proper individuals or members of management.
Reports To:
  • Dispatch Supervisor or Communications Director as appropriate for all operational activities.

Specific Duties:
  • Demonstrates complete knowledge, understanding and compliance of company policies and
  • procedures.
  • Ensures that Computer Aided Dispatch computer console, phone system, radio system and all
  • equipment is ready for use at the beginning of each shift.
  • Ensures security of buildings, Dispatch Center and all other company property.
  • Performs daily inspections of their work area and of the Dispatch Center for cleanliness. Then
  • performs the appropriate housekeeping duties to ensure their work area is clean, free from clutter and
  • sanitary always.
  • Is knowledgeable as to local geography to include location of hospitals, public venues as well as local streets and highway systems.
  • Responds to all calls for service promptly and accurately answering incoming phone calls for service
  • per Emergency Medical Dispatch and company procedure as required.
  • Utilizes appropriate Emergency Medical Dispatch and company procedure to accurately determine the
  • exact nature of each call giving pre arrival instructions to callers per appropriate emergency medical
  • dispatch and company procedure.
  • Obtains complete intake information from all callers and inputs all required call data information
  • received correctly into Computer Aided Dispatch system during the call.
  • Acts always in the best interests of high-quality patient care, in the best interest of the patient, and in
  • such a manner to reflect credibly on the company and the professional reputation of the Dispatcher.
  • Acts always with the safety of field crews he/she is dispatching in mind, as well as the safety of the
  • patient, other EMS personnel, bystanders, and any other public safety personnel present at scene.
  • Always maintains security and privacy of all company and patient information in accordance HIPPA
  • and all other local, state and federal regulations.
  • Accepts responsibility for recertification as an EMD and for other required licenses and certifications
  • as required by company, local, regional, and state policies, regulations, or laws.
  • Reports to assigned shifts on time, properly groomed in uniform and on time unless the proper
  • notification has been made. Remains on-duty and in proper uniform until properly relieved.
  • At all times sets an example of professionalism and leadership for others to follow. Places patient care
  • excellence and safety above all else.
  • Performs other duties as directed by management.

Salary range: $37,000 -$42,000
Minimum Requirements:
  • Must possess a high degree of personal integrity and responsibility.
  • Currently licensed, certified or registered by the appropriate state agencies or willing to be licensed.
  • Currently certified in Emergency Medical Dispatch by MPDS or other appropriate organization or
  • willing to be licensed.
  • Must have the ability to work effectively with minimal supervision, using good judgment.
  • Must have the ability to work in a fast paced, hectic, high-pressure environment.
  • Must have the ability to simultaneously manage multiple activities without error.
  • Must have superior spatial orientation ability in order to be able to read and interpret maps.
  • Must have good computer skills.
  • Must have the ability to work efficiently and interact in a constructive and professional manner
  • with other employees, public safety personnel and medical staff.
  • Must have the ability to interact effectively and professionally with patients, customers, clients, family
  • members, bystanders, and the general public in such a manner as to reflect positively on the company.
  • Must demonstrate a level of skill and ability consistent with the provision of quality customer care.
  • Previous or current certification as Emergency Medical Technician a plus.

Physical Requirements:
  • The ability to reach, push and pull.
  • The ability to sit for long periods of time.
  • The ability to use phones and radios to communicate with callers, crews and other staff
  • The ability to use mouse or keyboard to input data into computer over long periods of time.
  • The ability to view graphic and text data on multiple computer screens for long periods of times

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