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Call 811 Jobs in Tennessee (NOW HIRING)

First Call Ambulance

Call Taker

Old Hickory, TN

$37K - $42K/yr

The Dispatch Call Taker may at times be asked to broadcast orders to crews regarding runs, emergencies, and general information. This would include operation of radios, telephones, or computer ...

First Call Ambulance

Call Taker

Lakewood, TN · On-site

$37K - $42K/yr

The Dispatch Call Taker may at times be asked to broadcast orders to crews regarding runs, emergencies, and general information. This would include operation of radios, telephones, or computer ...

MLGW

Damage Prevention Coordinator

Memphis, TN · On-site

$98K/yr

Serve as the primary liaison with Tennessee 811, excavators, contractors, emergency officials, public officials, and the community. Promote compliance with One-Call requirements through outreach ...

New

Priority Ambulance

Call Taker

Nashville, TN · On-site

$37K - $42K/yr

Call Taker Old Hickory, TN 37138 Overview Position Type First Call Ambulance Category Dispatch / Communications Description Under the direction of the Dispatch Supervisor, a Dispatch Call Taker will ...

Priority OnDemand

Call Taker

Nashville, TN · On-site

$37K - $42K/yr

Call Taker Old Hickory, TN 37138 Overview Position Type First Call Ambulance Category Dispatch / Communications Description Under the direction of the Dispatch Supervisor, a Dispatch Call Taker will ...

Shoals Ambulance

Call Taker

Old Hickory, TN · On-site

$37K - $42K/yr

The Dispatch Call Taker may at times be asked to broadcast orders to crews regarding runs, emergencies, and general information. This would include operation of radios, telephones, or computer ...

Priority OnDemand

Call Taker

Old Hickory, TN · On-site

$37K - $42K/yr

The Dispatch Call Taker may at times be asked to broadcast orders to crews regarding runs, emergencies, and general information. This would include operation of radios, telephones, or computer ...

PRIORITY ONDEMAND

Call Taker

Old Hickory, TN · On-site

$37K - $42K/yr

The Dispatch Call Taker may at times be asked to broadcast orders to crews regarding runs, emergencies, and general information. This would include operation of radios, telephones, or computer ...

PRIORITY ONDEMAND

Call Taker

Old Hickory, TN · On-site

$37K - $42K/yr

The Dispatch Call Taker may at times be asked to broadcast orders to crews regarding runs, emergencies, and general information. This would include operation of radios, telephones, or computer ...

Priority OnDemand

Call Taker

Lakewood, TN · On-site

$37K - $42K/yr

The Dispatch Call Taker may at times be asked to broadcast orders to crews regarding runs, emergencies, and general information. This would include operation of radios, telephones, or computer ...

GLC On-The-Go

Travel Med Surg RN

Gallatin, TN · On-site

$1.8K - $1.9K/wk

Weekly Gross Pay: $1,811 - $1,906 * Shift: 19:00-07:00, 12 Hours * Start Date: 09/07/2026 ... Our attentive and friendly recruiters are always just a call or text away, ready to guide you at ...

Anserfone

Call Center Agent

Memphis, TN · On-site

$16/hr

Part-Time Call Center AgentCompany: AnserfoneLocation: Memphis, TN (In-Office)Pay: $16/hrHours: Part-Time l Requires 1 weekend day (Sat/Sun) and HolidaysAnserfone is hiring Part-Time Call Center ...

Venture Marketing

Call Center Agent

Nashville, TN · On-site

$18 - $24/hr

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for ...

Venture Marketing

Call Center Agent

Nashville, TN · On-site

$18 - $24/hr

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for ...

Venture Marketing

Call Center Agent

Nashville, TN · On-site

$18 - $24/hr

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for ...

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Call 811 information

What is a Call 811?

A Call 811 job typically involves working for a damage prevention center that helps protect underground utilities. Employees in these roles assist contractors, homeowners, and utility companies by processing dig requests and providing information about safe excavation practices. They may work in customer service, data entry, or dispatching, ensuring that utility lines are properly marked before digging begins. These positions require good communication skills, attention to detail, and knowledge of local regulations.

What are the key skills and qualifications needed to thrive in the Call 811 position, and why are they important?

To thrive as a Call 811 Customer Service Representative (often known as an 811 Call Center Operator), you need strong communication abilities, attention to detail, and basic computer proficiency, with a high school diploma or equivalent typically required. Familiarity with call center software, mapping and ticketing systems, and potentially utility location processes or certifications is common. Patience, active listening, and a customer-focused attitude are essential soft skills for effectively assisting callers. These abilities are vital for ensuring accurate information is relayed to prevent utility damage and maintain public safety.

What are the typical challenges faced by Call 811 Customer Service Representatives, and how can they be managed?

Call 811 Customer Service Representatives often encounter challenges such as quickly gathering accurate information from callers, dealing with high call volumes during peak seasons, and ensuring precise ticket information for utility locates. Staying patient and detail-oriented while handling diverse inquiries helps prevent errors that could impact public safety and utility operations. Many employers provide structured training and support resources to help employees manage these tasks efficiently. Teamwork and ongoing communication with field technicians and utility companies are also essential for addressing complex or urgent situations. Adapting to changing procedures and technology can help you stay effective and advance in this important role.

What are popular job titles related to Call 811 jobs in Tennessee?

For Call 811 jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Call 811 jobs in Tennessee look for?

The top searched job categories for Call 811 jobs in Tennessee are:

What cities in Tennessee are hiring for Call 811 jobs?

Cities in Tennessee with the most Call 811 job openings:

Call 811 jobs near you
Infographic showing various Call 811 job openings in Tennessee as of August 2026, with employment types broken down into 85% Full Time, 11% Part Time, 2% Contract, and 2% Nights. Highlights an 92% In-person, 4% Hybrid, and 4% Remote job distribution.

2026 Q4 - Locate Request Agent

Tennessee One Call System, Inc.

Nashville, TN • On-site

$19/hr

Full-time

Medical, Retirement, PTO

Posted 16 hours ago

Posted today

Job description

Description:

Location: Remote (TN, AR, GA, IL, KY, MS, OH, SC, and TX)

Department: Call Center

Reports To: Assistant Call Center Supervisor/Call Center Supervisor

Job Type: Full-time, Non-Exempt, Hourly

Shift: 9a/9:30a - 6p Mon - Fri with occasional weekend hours required

Base Compensation: $19.00/hour


Job Summary: The Locate Request Agent (LRA) is a non-exempt, hourly role responsible for facilitating the safe excavation of underground facilities by accurately processing locate requests.


Key Responsibilities:

  • Answer incoming calls in a professional and courteous manner from excavators, utility members, and the public.
  • Ensure all necessary details are gathered according to company policies and state law to complete locate requests to notify the appropriate member utilities.
  • Accurately collect and input information regarding excavation sites using the company’s ticket processing system (GeoCall).
  • Use mapping software (GeoCall) to locate and verify dig site locations.
  • Handle follow-up requests such as ticket searches, updates, re-sends, and Emergency Voice Notifications.
  • Process after hours locates for our partner states – AL, AR, and MS
  • Requires rotating weekend, holiday, and on-call coverage throughout the year.

Benefits:

  • Competitive salary.
  • Comprehensive health insurance.
  • Paid time off and holidays.
  • Retirement plan options.
  • Other standard benefits.

Non-Discrimination Statement: The company is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic.


About Tennessee 811

We’re the “Call Before You Dig” service for the state of Tennessee – a 501(c)4 nonprofit organization dedicated to preventing damage to underground utilities. Our work keeps our communities connected and safe.

Funding for our mission-driven service is provided by member utility companies operating or maintaining underground facilities throughout the state. We cover all 95 counties in Tennessee, and we are the only one-call service in the state.



Requirements:

Qualifications & Skills:

  • Strong telephone etiquette and excellent listening skills for effective communication with callers
  • Previous experience in customer service or call center environment is a plus.
  • Ability to work independently with minimal direct supervision.
  • Competence in maintaining and troubleshooting equipment with only remote IT support.
  • Proficient data entry skills with a high level of accuracy and attention to detail.
  • Ability to read, understand, and interpret maps for accurate excavation site identification.
  • Solid command of the English language, with above average spelling skills.
  • Strong problem-solving abilities and use of sound judgement in a fast-paced environment.

Working Conditions:

  • Remote work.
  • Normal physical stamina required including long periods of sitting at a computer.
  • Occasional stress due to high call volumes
  • Adaptability to frequent interruptions, background activities, and continued verbal communications while speaking with callers.