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Medical Call Center Jobs in California (NOW HIRING)

Chapa-De

Medical Call Center Representative

Rocklin, CA

$23.20 - $25/hr

As a Medical Call Center Representative, you'll serve as a vital link between our patients and care teams, helping ensure patients receive timely, compassionate, and person-centered service. If you ...

Chapa-De

Medical Call Center Representative

Auburn, CA

$23.20 - $25/hr

Come join the Call Center Team! Be the First Voice of Compassion -- Connecting Patients to Care, the Chapa-De Way. Pay: $23.20-$25.00 Benefit Highlights: * Employer-paid Health Insurance (medical ...

Legacy Staffing

Call Center Associate

Shafter, CA · On-site

$21/hr

Call Center Associate (Medical) Location: Shafter, CA Employment Type: Full-Time/Temp Assignment C ompensation: $21 as a temp Position Overview Legacy Staffing is seeking a compassionate and customer ...

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Medical Call Center information

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How much do medical call center jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for medical call center in California is $15.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.59 and $17.65 per hour, depending on experience, location, and employer.

What is a medical call center?

Medical call center jobs involve handling incoming and outgoing calls related to healthcare services. Employees in these roles may schedule appointments, provide information about medical services, assist with insurance or billing inquiries, and sometimes offer basic medical advice under the guidance of healthcare professionals. These positions require strong communication skills, empathy, and an understanding of healthcare processes and privacy regulations. Medical call center staff are often the first point of contact for patients, so professionalism and confidentiality are crucial.

What are the key skills and qualifications needed to thrive as a medical call center representative?

To thrive as a Medical Call Center Representative, you need a solid understanding of medical terminology, customer service experience, and often a high school diploma or healthcare-related certification. Familiarity with call center software, electronic health record (EHR) systems, and scheduling platforms is typically required. Strong communication, active listening, and problem-solving skills help you effectively address patient concerns and coordinate with healthcare teams. These skills ensure accurate information sharing, patient satisfaction, and efficient healthcare service delivery.

What are some common challenges faced by employees working in a medical call center, and how can these be managed?

Working in a medical call center often involves handling high call volumes, addressing sensitive patient concerns, and navigating complex healthcare information. One common challenge is managing stressful or emotionally charged conversations, especially when callers are anxious or unwell. Team members are typically supported through structured training, clear protocols, and close collaboration with clinical staff to ensure accurate information is provided and escalation procedures are followed. Regular team meetings and access to supervisory support help staff maintain resilience and deliver quality service.

What is the difference between Medical Call Center vs Medical Receptionist?

AspectMedical Call CenterMedical Receptionist
CredentialsBasic healthcare knowledge, communication skillsHigh school diploma, sometimes medical office training
Work EnvironmentCall centers, remote or office-basedMedical offices, clinics, hospitals
Employer & IndustryHealthcare call centers, insurance companiesHospitals, clinics, private practices
Common Search & ComparisonCustomer service, patient inquiriesPatient check-in, appointment scheduling

While both roles involve patient interaction, Medical Call Centers primarily handle inbound calls for appointment scheduling, billing, or patient inquiries in a call center setting. Medical Receptionists work directly in healthcare facilities, managing front desk duties like check-ins and scheduling in person. Understanding these differences helps job seekers find the right role based on work environment and responsibilities.

What do medical call centers do?

Medical call centers handle patient inquiries, appointment scheduling, and provide information about healthcare services. Staff in these centers often use electronic health records and communication tools to assist patients efficiently and accurately.

What are the most commonly searched types of Medical Call Center jobs in California?

The most popular types of Medical Call Center jobs in California are:

What are popular job titles related to Medical Call Center jobs in California?

For Medical Call Center jobs in California, the most frequently searched job titles are:

What job categories do people searching Medical Call Center jobs in California look for?

The top searched job categories for Medical Call Center jobs in California are:

What cities in California are hiring for Medical Call Center jobs?

Cities in California with the most Medical Call Center job openings:

Medical Call Center jobs near you
Infographic showing various Medical Call Center job openings in California as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 18% Part Time, and 7% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $33,007 per year, or $15.9 per hour.

Medical Call Center Representative

Lindsay, CA • On-site

Living Water Clinic
Outpatient Health Care • 11 - 50 employees
Learn more about Living Water Clinicexternal

$15.75 - $19.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Job description

Job Title: Medical Call Center Representative
Company: Living Water Clinic-Clinica Agua Viva
Location: Lindsay, California
Position Overview:
We are seeking a bilingual Medical Call Center Representative, proficient in both Spanish and
English. The ideal candidate is committed to providing exceptional customer service, has
excellent communication, and has the ability to handle sensitive and confidential information.

Summary of Responsibilities:
  • Answer incoming calls on a multi-line phone system, demonstrating excellent customer
  • service.
  • Schedule appointments according to established guidelines, ensuring no patient is
  • turned away. Use all resources to secure an appointment for each patient.
  • Educate patients on the services provided by LWC, and advise them on necessary
  • materials to bring to appointments, including notification of any co-pays due.
  • Follow up with patients and conduct outreach by calling patients on care gaps.
  • Register patients for appointments, obtaining and updating insurance and demographic
  • information.
  • Report any potential patient concerns or complaints immediately to a supervisor.
  • Exhibit comprehensive knowledge of financial programs, registration, and insurance
  • verification.
  • Route calls to the appropriate department or health center.
  • Ensure patient confidentiality and privacy (HIPAA compliant)
  • Handle basic computer tasks and utilize our EMR system.

Education:
  • High School Graduate or equivalent. Associates Degree preferred.
Prior Experience:
  • Minimum two (2) years of experience in customer service and/or call center environment.
  • Knowledge in scheduling, and previous medical setting experience is preferred.
Skills:
  • Bilingual in English and Spanish is required.
  • Intermediate computer skills
  • Customer-service oriented with excellent telephone etiquette.
  • Excellent listening and interpersonal skills.
  • Flexibility and dependability.
  • Demonstrated problem-solving skills and sound judgment.
  • Intermediate computer skills and attention to detail.
  • Ability to handle sensitive and confidential information.
  • Ability to articulate complex information.
  • Excellent follow-through on work tasks.
  • Able to handle multiple tasks simultaneously.
Physical requirements:
  • Reliable transportation
  • The ability to lift 20 or more pounds
  • Sit for long periods of time
We Offer:
  • Competitive Salary
  • Health, Dental, Vision Insurance
  • 401(k) Matching
  • Paid Time Off
  • Mon - Fri 8-5
  • 4 Paid Holidays
  • Opportunity to be part of a growing medical start-up and eligibility for career advancement within the organization to leadership positions.
Living Water Clinic-Clinica Agua Viva prides itself on providing loving, quality care to our patients. If you are a dedicated individual with a passion for helping others and possess the above skills, we encourage you to apply for this position.
Our organization is an equal opportunity employer. We embrace diversity and are committed to
creating an inclusive environment for all employees.

Apply