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Medical Insurance Call Center Jobs in California

Ultimate LLC

Medical Call Center Rep

Merced, CA · On-site

$23/hr

The Medical Call Center Representative will be responsible for ensuring that patients receive ... insurance information, and addressing general inquiries. * Maintain accurate and detailed records ...

United Health Centers

Call Center Agent

Fresno, CA · On-site

$22/hr

The Call Center Agent (CCA) is a Non-Exempt position and reports to the Call Center Supervisor. The ... Medical, Dental, and Vision insurance with low premium cost * Paid time off and paid holidays ...

United Health Centers

Call Center Agent

Fresno, CA · On-site

$22/hr

The Call Center Agent (CCA) is a Non-Exempt position and reports to the Call Center Supervisor. The ... Medical, Dental, and Vision insurance with low premium cost * Paid time off and paid holidays ...

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All JobsMedical Insurance Call Center JobsMedical Insurance Call Center Jobs in California

Medical Insurance Call Center information

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$9

$18

$35

How much do medical insurance call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for medical insurance call center in California is $18.09, according to ZipRecruiter salary data. Most workers in this role earn between $14.59 and $17.42 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities in a medical insurance call center?

Employees in a Medical Insurance Call Center spend most of their day answering inbound calls from policyholders, healthcare providers, or insurance agents regarding coverage, claims status, billing, and policy details. You may be responsible for verifying patient information, explaining benefits, assisting with claim submissions, and resolving issues or complaints. Additionally, accurate documentation of each interaction is important, as well as collaborating with other team members or departments when cases become complex. This role often requires balancing efficiency with empathy to provide the best service to callers. Being able to multitask and stay organized is key to managing a high call volume while maintaining quality assistance.

What is a medical insurance call center?

A Medical Insurance Call Center job involves assisting customers with inquiries related to health insurance, such as coverage details, claims processing, billing issues, and policy benefits. Representatives answer calls, provide guidance on plan options, and help resolve concerns regarding medical insurance. Strong communication skills and knowledge of insurance policies are essential for this role.

What are the key skills and qualifications needed to thrive in a medical insurance call center?

To thrive in a Medical Insurance Call Center role, you need strong customer service skills, attention to detail, and a good understanding of medical insurance processes and terminology, often supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and sometimes knowledge of healthcare claims processing tools is typically required. Excellent communication, problem-solving abilities, and patience are standout soft skills that help manage sensitive conversations. These qualifications are crucial for accurately assisting callers, handling complex insurance inquiries, and ensuring a positive customer experience in a high-volume environment.

What are the most commonly searched types of Medical Insurance Call Center jobs in California? The most popular types of Medical Insurance Call Center jobs in California are:
What are popular job titles related to Medical Insurance Call Center jobs in California? For Medical Insurance Call Center jobs in California, the most frequently searched job titles are:
What job categories do people searching Medical Insurance Call Center jobs in California look for? The top searched job categories for Medical Insurance Call Center jobs in California are:
Medical Insurance Call Center jobs near you
Infographic showing various Medical Insurance Call Center job openings in California as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, and 6% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $37,636 per year, or $18.1 per hour.

Bilingual Call Center Supervisor (English & Spanish)

Family Insurance Sales, LLC

Los Angeles, CA • On-site

$19 - $30/hr

Full-time

Posted 28 days ago

Job description

Lead a High Performing Team That Makes a Difference
Family Insurance Sales, LLC is one of Southern California's fastest growing independent insurance agencies, serving thousands of customers through multiple locations across Los Angeles County.
We are seeking an experienced, bilingual Call Center Supervisor to lead and develop our in-house call center team. This is an excellent opportunity for a strong sales leader who enjoys coaching people, driving performance, and creating a positive, results driven culture.

This is a hands-on leadership role where you'll work alongside your team while helping build one of the industry's top performing insurance call centers.

About the Role:
You will oversee and support three essential departments that directly impact customer retention, sales growth, and client satisfaction:
  • Retention Department – Contact existing customers with premium payment reminders and help reduce policy cancellations.
  • Sales Call Center – Speak with prospective customers, provide insurance quotes, and schedule appointments for our licensed agents.
  • Cancellation Department – Contact customers whose policies are in danger of canceling and help schedule appointments to reinstate their coverage.

Leadership Opportunity:
  • We are currently expanding our call center operations.
  • During the initial phase, this position will be highly hands on, with approximately 100 percent call production while helping recruit, train, and build the team.
  • As the department grows, the role will naturally evolve into approximately 70 percent leadership and coaching and 30 percent personal production, allowing you to focus on developing people, improving performance, and driving results across the department.


What You'll Do:
  • Lead, coach, train, and mentor call center representatives through daily coaching and performance feedback.
  • Set clear expectations while building a culture of accountability, professionalism, and continuous improvement.
  • Monitor call quality, customer experience, and compliance standards.
  • Track key performance indicators including call volume, talk time, appointments, customer retention, reinstatements, and overall productivity.
  • Conduct one on one coaching sessions and team training.
  • Help recruit, onboard, and develop new team members.
  • Work alongside your team while leading by example.

What We're Looking For:
  • Minimum of 2 years of call center experience.
  • Previous supervisory or management experience in a call center environment is strongly preferred.
  • Minimum of 1 year of sales experience.
  • Bilingual in English and Spanish is required.
  • Strong leadership, coaching, and mentoring abilities.
  • Excellent communication and interpersonal skills.
  • Positive attitude with high energy and professionalism.
  • Strong emotional intelligence and the ability to build trust with both customers and employees.
  • Excellent listening, problem solving, and conflict resolution skills.
  • Persuasive communicator with the ability to motivate others.
  • Self-motivated, organized, and results driven.


Why Join Family Insurance Sales?
  • Competitive hourly pay of $19.00 to $25.00, based on experience.
  • Performance based bonus opportunities.
  • Full training provided. Insurance experience is helpful but not required.
  • Access to FIG University, our proprietary leadership and professional development platform.
  • Opportunity to grow into higher level management positions as our company continues to expand.
  • Supportive leadership team committed to your success.


Ready to Lead?
If you're passionate about coaching people, improving performance, and building a winning team, we'd love to meet you.

Call or Text: (323) 633-0085
Or reply to this posting with your resume.

Family Insurance Sales, LLC proudly serves the greater Los Angeles area and is committed to delivering outstanding service to the communities we serve.

Equal Employment Opportunity: Family Insurance Sales, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, veteran status, military status, or any other status protected by applicable federal, state, or local law.