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Medical Insurance Call Center Jobs in California

Chapa-De

Medical Call Center Representative

Auburn, CA · On-site

$25 - $26/hr

Join Chapa-De's Medical team as a Call Center Representative , where you'll help patients access ... Employer-paid health insurance (medical, dental & vision): 100% employee coverage and 80% dependent ...

TAD PGS, Inc.

Call Center Agent

El Segundo, CA · Remote

$16 - $21/hr

We have an outstanding Contract position for a Call Center Agent - Remote Job Responsibilities ... insurance, skills training, employee referral bonus, and affordable medical coverage plan, and ...

Tad PGS

Call Center Agent

El Segundo, CA · On-site

$25/hr

We have an outstanding Contract position for a Call Center Agent to join a leading Company located ... insurance, skills training, employee referral bonus, and affordable medical coverage plan, and ...

TAD PGS, Inc

Call Center Agent

El Segundo, CA

$21/hr

We have an outstanding Contract position for a Call Center Agent to join a leading Company located ... insurance, skills training, employee referral bonus, and affordable medical coverage plan, and ...

TAD PGS, Inc.

Call Center Agent

El Segundo, CA

$25/hr

We have an outstanding Contract position for a Call Center Agent to join a leading Company located ... insurance, skills training, employee referral bonus, and affordable medical coverage plan, and ...

Legacy Staffing

Call Center Associate

Shafter, CA · On-site

$21/hr

Call Center Associate (Medical) Location: Shafter, CA Employment Type: Full-Time/Temp Assignment C ompensation: $21 as a temp Position Overview Legacy Staffing is seeking a compassionate and customer ...

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Medical Insurance Call Center information

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How much do medical insurance call center jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for medical insurance call center in California is $18.09, according to ZipRecruiter salary data. Most workers in this role earn between $14.59 and $17.42 per hour, depending on experience, location, and employer.

What is a medical insurance call center?

A Medical Insurance Call Center job involves assisting customers with inquiries related to health insurance, such as coverage details, claims processing, billing issues, and policy benefits. Representatives answer calls, provide guidance on plan options, and help resolve concerns regarding medical insurance. Strong communication skills and knowledge of insurance policies are essential for this role.

What are the typical daily responsibilities in a medical insurance call center?

Employees in a Medical Insurance Call Center spend most of their day answering inbound calls from policyholders, healthcare providers, or insurance agents regarding coverage, claims status, billing, and policy details. You may be responsible for verifying patient information, explaining benefits, assisting with claim submissions, and resolving issues or complaints. Additionally, accurate documentation of each interaction is important, as well as collaborating with other team members or departments when cases become complex. This role often requires balancing efficiency with empathy to provide the best service to callers. Being able to multitask and stay organized is key to managing a high call volume while maintaining quality assistance.

What are the key skills and qualifications needed to thrive in a medical insurance call center?

To thrive in a Medical Insurance Call Center role, you need strong customer service skills, attention to detail, and a good understanding of medical insurance processes and terminology, often supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and sometimes knowledge of healthcare claims processing tools is typically required. Excellent communication, problem-solving abilities, and patience are standout soft skills that help manage sensitive conversations. These qualifications are crucial for accurately assisting callers, handling complex insurance inquiries, and ensuring a positive customer experience in a high-volume environment.

What are the most commonly searched types of Medical Insurance Call Center jobs in California?

The most popular types of Medical Insurance Call Center jobs in California are:

What are popular job titles related to Medical Insurance Call Center jobs in California?

For Medical Insurance Call Center jobs in California, the most frequently searched job titles are:

What job categories do people searching Medical Insurance Call Center jobs in California look for?

The top searched job categories for Medical Insurance Call Center jobs in California are:

Medical Insurance Call Center jobs near you
Infographic showing various Medical Insurance Call Center job openings in California as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 12% Part Time, and 6% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,636 per year, or $18.1 per hour.

Call Center Representative

Liberty Military Housing

San Diego, CA • On-site

$17 - $21.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Liberty Military Housing rating

6.7

Company rating: 6.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

145th of 209 rated real estate companies

Job description

Overview
Liberty Military Housing - Own your passion for service!
About Liberty Military Housing
Liberty Military Housing is one of the largest providers of military family housing in the United States. In partnership with the US military, we are committed to delivering safe, high-quality homes and exceptional service to the families of men and women who serve our country. We're seeking dedicated team members for a variety of roles and offer excellent benefits, training, development, and opportunities for advancement. If you're ready to grow your career and become an employee owner, explore our current opportunities today.
What We Provide You:
Liberty Military Housing is committed to supporting our team members in every aspect of life-from career development to family needs and overall health and wellness. We proudly offer a comprehensive and competitive benefits and incentive package that includes:
  • Platinum-Level Medical, Dental & Vision Coverage with affordable premiums
  • Employee Stock Ownership Plan (ESOP) become an employee owner with retirement savings
  • 401(k) Retirement Plan with Company Match
  • Education Reimbursement up to $5,250 per year
  • Generous Paid Time Off, including vacation, sick time, and 10 paid holidays
  • Wellness Benefits, including free gym access and additional wellness programs
  • Quarterly & Monthly Bonus Incentives
  • Career Growth Opportunities, Unlock your potential with immersive, hands-on training designed to elevate your skills, help you advance, and build a rewarding long-term career with a company that truly invests in your future
  • Life and AD&D Insurance

Responsibilities
A Day in the Life of a Call Center Representative:
As a Liberty Military Housing Call Center Representative, you will be responsible for providing customer service and assistance to the residents of Liberty Military Housing by addressing their needs and concerns and responding efficiently and accurately. You will also provide administrative support to the district offices nationwide.
Your Responsibilities include, but not limited to:
  • Acts as a conduit for maintenance requests that have errors/concerns and ensures they are brought to the attention of the National Call Center Manager to ensure the proper resolution/review.
  • Effectively communicates with the National Call Center Manager/Immediate Supervisor(s) concerning any resident/employee concerns, comments and needs.
  • Attends monthly call monitoring with Quality Assurance Supervisor to measure performance as directed by the National Call Center Manager.
  • Participates in dispatch schedule to ensure all messages from answering service are responded to correctly and entered in a timely manner.
  • Ensures that company property is not taken or damaged in any way.
  • Maintains a service level of 70% or higher when answering calls within 30 seconds or less.
  • Maintains an average of 5% total calls as compared to all weekly answered calls.
  • Maintains a satisfactory attendance record with minimal tardiness, call outs and unpaid leave.
  • Assists immediate Supervisor with updating and maintaining daily the HOT Items Board and binder.
  • Immediately contacts emergency maintenance personnel as any emergency maintenance situation develops per LMH guidelines.
  • Contact the applicable public service response organization (fire department, police, EMS, etc) in the case of emergency (fire, criminal activity, death, severe water damage, or other major catastrophes) and National Call Center Manager. Follows applicable emergency procedures.
  • Assists National Call Center Manager/Supervisor(s)/Team Lead with special projects as needed.
  • Participates in monthly call coaching goals as outlined by the QA Supervisor and Supervisor/Team Lead.
  • Participates in monthly and any "as needed" training workshops as directed by the National Call Center Manager/Training Supervisor.
  • Represents the Company in a professional manner at all times. Consistently maintains a professional courteous attitude when dealing with residents, coworkers and the general public.
  • Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Yardi, Google, Gmail, call center software and other company-related systems).
  • Performs other duties as necessary.

Qualifications
What You Need for Success:
  • High school diploma or GED required.
  • Minimum 6 - 12 months of customer service experience required.
  • Flexible schedule to include weekends and/or evenings (weekends required).
  • Call Center and data experience required.
  • Customer-focused attitude and willingness to serve customers.
  • Must have an understanding of resident needs, knowledge of property locations, and general knowledge of maintenance service categories.
  • Excellent verbal skills and exceptional listening, questioning and call control techniques.
  • Aptitude to handle challenging telephone call situations.
  • Ability to accurately and efficiently process information and tasks
  • Excellent computer (MS Office - Word, Excel and Outlook) and typing (minimum 35 wpm) proficiencies and experience with VoIP phone systems.

Pay Range: $21.00- $24.50

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