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Weekend Medical Insurance Call Center Jobs in California

DirectedLINK LLC

Call Center Supervisor

Los Angeles, CA · On-site

$80K - $100K/yr

Call Center Supervisor (Night Shift) Employment Type: Full-time Compensation Range: $80,000 - $100 ... Create and manage work schedules to ensure adequate night and weekend coverage * Audit and monitor ...

Ultimate LLC

Medical Call Center Rep

Merced, CA · On-site

$23/hr

The Medical Call Center Representative will be responsible for ensuring that patients receive ... insurance information, and addressing general inquiries. * Maintain accurate and detailed records ...

United Health Centers

Call Center Agent

Fresno, CA · On-site

$22/hr

The Call Center Agent (CCA) is a Non-Exempt position and reports to the Call Center Supervisor. The ... Medical, Dental, and Vision insurance with low premium cost * Paid time off and paid holidays ...

United Health Centers

Call Center Agent

Fresno, CA · On-site

$22/hr

The Call Center Agent (CCA) is a Non-Exempt position and reports to the Call Center Supervisor. The ... Medical, Dental, and Vision insurance with low premium cost * Paid time off and paid holidays ...

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All JobsMedical Insurance Call Center JobsWeekend Medical Insurance Call Center JobsWeekend Medical Insurance Call Center Jobs in California

Weekend Medical Insurance Call Center information

What is the difference between Weekend Medical Insurance Call Center vs Medical Insurance Customer Service Representative?

AspectWeekend Medical Insurance Call CenterMedical Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training in insurance policiesHigh school diploma or equivalent; training in insurance policies
Work EnvironmentCall center setting, often during weekends and eveningsOffice or call center, regular weekday hours
Employer & IndustryInsurance companies, healthcare providersInsurance companies, healthcare providers
Search & Comparison IntentWeekend work, insurance support rolesCustomer support, insurance inquiries

The Weekend Medical Insurance Call Center primarily operates during weekends, focusing on handling insurance-related calls during non-standard hours. In contrast, Medical Insurance Customer Service Representatives typically work weekday hours, providing support during regular business hours. Both roles require similar credentials and are found within insurance and healthcare industries. The key difference lies in the work schedule and hours of operation, catering to different customer needs and employer requirements.

What are the most commonly searched types of Medical Insurance Call Center jobs in California? The most popular types of Medical Insurance Call Center jobs in California are:
Weekend Medical Insurance Call Center jobs near you

Bilingual Call Center Supervisor (English & Spanish)

Family Insurance Sales, LLC

Los Angeles, CA • On-site

$19 - $30/hr

Full-time

Posted 28 days ago

Job description

Lead a High Performing Team That Makes a Difference
Family Insurance Sales, LLC is one of Southern California's fastest growing independent insurance agencies, serving thousands of customers through multiple locations across Los Angeles County.
We are seeking an experienced, bilingual Call Center Supervisor to lead and develop our in-house call center team. This is an excellent opportunity for a strong sales leader who enjoys coaching people, driving performance, and creating a positive, results driven culture.

This is a hands-on leadership role where you'll work alongside your team while helping build one of the industry's top performing insurance call centers.

About the Role:
You will oversee and support three essential departments that directly impact customer retention, sales growth, and client satisfaction:
  • Retention Department – Contact existing customers with premium payment reminders and help reduce policy cancellations.
  • Sales Call Center – Speak with prospective customers, provide insurance quotes, and schedule appointments for our licensed agents.
  • Cancellation Department – Contact customers whose policies are in danger of canceling and help schedule appointments to reinstate their coverage.

Leadership Opportunity:
  • We are currently expanding our call center operations.
  • During the initial phase, this position will be highly hands on, with approximately 100 percent call production while helping recruit, train, and build the team.
  • As the department grows, the role will naturally evolve into approximately 70 percent leadership and coaching and 30 percent personal production, allowing you to focus on developing people, improving performance, and driving results across the department.


What You'll Do:
  • Lead, coach, train, and mentor call center representatives through daily coaching and performance feedback.
  • Set clear expectations while building a culture of accountability, professionalism, and continuous improvement.
  • Monitor call quality, customer experience, and compliance standards.
  • Track key performance indicators including call volume, talk time, appointments, customer retention, reinstatements, and overall productivity.
  • Conduct one on one coaching sessions and team training.
  • Help recruit, onboard, and develop new team members.
  • Work alongside your team while leading by example.

What We're Looking For:
  • Minimum of 2 years of call center experience.
  • Previous supervisory or management experience in a call center environment is strongly preferred.
  • Minimum of 1 year of sales experience.
  • Bilingual in English and Spanish is required.
  • Strong leadership, coaching, and mentoring abilities.
  • Excellent communication and interpersonal skills.
  • Positive attitude with high energy and professionalism.
  • Strong emotional intelligence and the ability to build trust with both customers and employees.
  • Excellent listening, problem solving, and conflict resolution skills.
  • Persuasive communicator with the ability to motivate others.
  • Self-motivated, organized, and results driven.


Why Join Family Insurance Sales?
  • Competitive hourly pay of $19.00 to $25.00, based on experience.
  • Performance based bonus opportunities.
  • Full training provided. Insurance experience is helpful but not required.
  • Access to FIG University, our proprietary leadership and professional development platform.
  • Opportunity to grow into higher level management positions as our company continues to expand.
  • Supportive leadership team committed to your success.


Ready to Lead?
If you're passionate about coaching people, improving performance, and building a winning team, we'd love to meet you.

Call or Text: (323) 633-0085
Or reply to this posting with your resume.

Family Insurance Sales, LLC proudly serves the greater Los Angeles area and is committed to delivering outstanding service to the communities we serve.

Equal Employment Opportunity: Family Insurance Sales, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, veteran status, military status, or any other status protected by applicable federal, state, or local law.