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Medical Call Center Jobs (NOW HIRING)

Chapa-De

Medical Call Center Representative

Rocklin, CA · On-site

$23 - $25.80/hr

As a Medical Call Center Representative, you'll serve as a vital link between our patients and care teams, helping ensure patients receive timely, compassionate, and person-centered service. If you ...

Chapa-De

Medical Call Center Representative

Auburn, CA

$23.20 - $25/hr

Come join the Call Center Team! Be the First Voice of Compassion - Connecting Patients to Care, the Chapa-De Way. Pay: $23.20-$25.00 Benefit Highlights: * Employer-paid Health Insurance (medical ...

Chapa-De

Medical Call Center Representative

Auburn, CA · On-site

$23.20 - $25/hr

Come join the Call Center Team! Be the First Voice of Compassion - Connecting Patients to Care, the Chapa-De Way. Pay: $23.20-$25.00 Benefit Highlights: * Employer-paid Health Insurance (medical ...

American Health Connection

Be Seen First

Medical Call Center Representative Remote

Beverly Hills, CA · Remote

$17/hr

Each PSR is assigned to a virtual medical call center team and receives customized training to support a medical health system client, like a hospital, medical center, multiple clinics, or a ...

MedVanta

Medical Call Center Representative

Bethesda, MD · On-site

$18 - $20/hr

High School Diploma or GED * 2+ years of experience in a call center &/or customer service environment, preferably in a medical setting/organization. * Proficient knowledge of medical terminology.

Chapa-De

Medical Call Center Representative

Auburn, CA

$23.20 - $25/hr

Come join the Call Center Team! Be the First Voice of Compassion -- Connecting Patients to Care, the Chapa-De Way. Pay: $23.20-$25.00 Benefit Highlights: * Employer-paid Health Insurance (medical ...

Chapa-De

Medical Call Center Representative

Auburn, CA

$23.20 - $25/hr

Come join the Call Center Team! Be the First Voice of Compassion - Connecting Patients to Care, the Chapa-De Way. Pay: $23.20-$25.00 Benefit Highlights: * Employer-paid Health Insurance (medical ...

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Medical Call Center information

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How much do medical call center jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for medical call center in the United States is $16.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.03 per hour, depending on experience, location, and employer.

What is the difference between Medical Call Center vs Medical Receptionist?

AspectMedical Call CenterMedical Receptionist
CredentialsBasic healthcare knowledge, communication skillsHigh school diploma, sometimes medical office training
Work EnvironmentCall centers, remote or office-basedMedical offices, clinics, hospitals
Employer & IndustryHealthcare call centers, insurance companiesHospitals, clinics, private practices
Common Search & ComparisonCustomer service, patient inquiriesPatient check-in, appointment scheduling

While both roles involve patient interaction, Medical Call Centers primarily handle inbound calls for appointment scheduling, billing, or patient inquiries in a call center setting. Medical Receptionists work directly in healthcare facilities, managing front desk duties like check-ins and scheduling in person. Understanding these differences helps job seekers find the right role based on work environment and responsibilities.

What are the key skills and qualifications needed to thrive as a Medical Call Center Representative, and why are they important?

To thrive as a Medical Call Center Representative, you need a solid understanding of medical terminology, customer service experience, and often a high school diploma or healthcare-related certification. Familiarity with call center software, electronic health record (EHR) systems, and scheduling platforms is typically required. Strong communication, active listening, and problem-solving skills help you effectively address patient concerns and coordinate with healthcare teams. These skills ensure accurate information sharing, patient satisfaction, and efficient healthcare service delivery.

What are medical call center jobs?

Medical call center jobs involve handling incoming and outgoing calls related to healthcare services. Employees in these roles may schedule appointments, provide information about medical services, assist with insurance or billing inquiries, and sometimes offer basic medical advice under the guidance of healthcare professionals. These positions require strong communication skills, empathy, and an understanding of healthcare processes and privacy regulations. Medical call center staff are often the first point of contact for patients, so professionalism and confidentiality are crucial.

What are some common challenges faced by employees working in a medical call center, and how can these be managed?

Working in a medical call center often involves handling high call volumes, addressing sensitive patient concerns, and navigating complex healthcare information. One common challenge is managing stressful or emotionally charged conversations, especially when callers are anxious or unwell. Team members are typically supported through structured training, clear protocols, and close collaboration with clinical staff to ensure accurate information is provided and escalation procedures are followed. Regular team meetings and access to supervisory support help staff maintain resilience and deliver quality service.
More about Medical Call Center jobs
What cities are hiring for Medical Call Center jobs? Cities with the most Medical Call Center job openings:
What are the most commonly searched types of Medical Call Center jobs? The most popular types of Medical Call Center jobs are:
What states have the most Medical Call Center jobs? States with the most job openings for Medical Call Center jobs include:
What job categories do people searching Medical Call Center jobs look for? The top searched job categories for Medical Call Center jobs are:
Medical Call Center jobs near you
Infographic showing various Medical Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,707 per year, or $16.2 per hour.

Medical Call Center Representative

Chapa-De

Rocklin, CA • On-site

$23 - $25.80/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description


Join the Team That's Shaping the Future of Care in Rocklin-Where Every Call Creates a Connection.
Be part of the founding team for our new Rocklin clinic opening in March 2027. As a Medical Call Center Representative, you'll serve as a vital link between our patients and care teams, helping ensure patients receive timely, compassionate, and person-centered service. If you're passionate about helping others, building meaningful connections, and making a difference in your community, we'd love to have you join us.
Schedule: 9:30 a.m.- 6:30 p.m.
Anticipated Start Date: September 2026
Hourly Pay: $23.20-$25.00
Benefit Highlights:
  • Employer-paid Health Insurance (medical, dental and vision): 100% for employee and 80% for dependents.
  • 17 days PTO per year, 11 Paid Holidays, 8+ Sick Days (1 hour for every 30 hours worked)
  • Retirement Plan with 6% match

Your Responsibilities:
  • Field inbound calls from patients with professionalism and compassion
  • Schedule appointments and coordinate with healthcare providers
  • Provide accurate information on services, procedures, and general health inquiries
  • Escalate urgent matters to appropriate medical staff promptly and efficient

Experience and Skills
Qualifications:
  • High school diploma or GED.
  • 1-year hands on experience answering high volume phone calls
  • Proficiency using a computer, preferably health record systems.
  • Strong customer service approach to problem solving situations.
  • Strong knowledge of medical terminology.

About Us: Chapa-De is a non-profit community outpatient health center with a mission to advance the health and well-being of American Indians and low income individuals living in our communities by providing convenient access to high quality, compassionate care. Clinics located in Auburn, CA and Grass Valley, CA.
Chapa-De recognizes that our strength lies in our people. We are committed to the principles of equal employment and complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of Chapa-De to maintain a work environment free of harassment, discrimination, or retaliation. We are dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. Chapa-De provides reasonable accommodation to enable qualified individuals with disabilities to perform the essential functions. Please tell us if you require a reasonable accommodation. We comply with California Department of Public Health Requirements. This may include, but not limited to, masking during flu season for employees who decline an annual flu vaccine. Preference in filling vacancies will be given to qualified Indian applicants in accordance with the Indian Preference Act (Title 25, U.S. Code, section 472 & 473).

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