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Medical Call Center Jobs (NOW HIRING)

Chapa-De

Medical Call Center Representative

Rocklin, CA · On-site

$23.20 - $25/hr

As a Medical Call Center Representative, you'll serve as a vital link between our patients and care teams, helping ensure patients receive timely, compassionate, and person-centered service. If you ...

TeamHealth

Medical Call Center Representative

$17.25 - $21.50/hr

Medical Call Center Representative | TeamHealth TeamHealth is proud to be the leading physician practice in the U.S. providing exceptional patient care, together. TeamHealth has been recognized as ...

Chapa-De

Medical Call Center Representative

Rocklin, CA · On-site

$23.20 - $25/hr

As a Medical Call Center Representative, you'll serve as a vital link between our patients and care teams, helping ensure patients receive timely, compassionate, and person-centered service. If you ...

Chapa-De

Medical Call Center Representative

Rocklin, CA · On-site

$23 - $25.80/hr

As a Medical Call Center Representative, you'll serve as a vital link between our patients and care teams, helping ensure patients receive timely, compassionate, and person-centered service. If you ...

Rainbow Pediatric

Call Center Representative

Humboldt, TN · On-site

$14.50 - $18/hr

Medical Call Center Representative Duties and Responsibilities: Respond to incoming calls from patients who want to set up appointments, have queries about medical services or need health related ...

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Medical Call Center information

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$10

$16

$18

How much do medical call center jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for medical call center in the United States is $16.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.03 per hour, depending on experience, location, and employer.

What is the difference between Medical Call Center vs Medical Receptionist?

AspectMedical Call CenterMedical Receptionist
CredentialsBasic healthcare knowledge, communication skillsHigh school diploma, sometimes medical office training
Work EnvironmentCall centers, remote or office-basedMedical offices, clinics, hospitals
Employer & IndustryHealthcare call centers, insurance companiesHospitals, clinics, private practices
Common Search & ComparisonCustomer service, patient inquiriesPatient check-in, appointment scheduling

While both roles involve patient interaction, Medical Call Centers primarily handle inbound calls for appointment scheduling, billing, or patient inquiries in a call center setting. Medical Receptionists work directly in healthcare facilities, managing front desk duties like check-ins and scheduling in person. Understanding these differences helps job seekers find the right role based on work environment and responsibilities.

What are the key skills and qualifications needed to thrive as a Medical Call Center Representative, and why are they important?

To thrive as a Medical Call Center Representative, you need a solid understanding of medical terminology, customer service experience, and often a high school diploma or healthcare-related certification. Familiarity with call center software, electronic health record (EHR) systems, and scheduling platforms is typically required. Strong communication, active listening, and problem-solving skills help you effectively address patient concerns and coordinate with healthcare teams. These skills ensure accurate information sharing, patient satisfaction, and efficient healthcare service delivery.

What are medical call center jobs?

Medical call center jobs involve handling incoming and outgoing calls related to healthcare services. Employees in these roles may schedule appointments, provide information about medical services, assist with insurance or billing inquiries, and sometimes offer basic medical advice under the guidance of healthcare professionals. These positions require strong communication skills, empathy, and an understanding of healthcare processes and privacy regulations. Medical call center staff are often the first point of contact for patients, so professionalism and confidentiality are crucial.

What are some common challenges faced by employees working in a medical call center, and how can these be managed?

Working in a medical call center often involves handling high call volumes, addressing sensitive patient concerns, and navigating complex healthcare information. One common challenge is managing stressful or emotionally charged conversations, especially when callers are anxious or unwell. Team members are typically supported through structured training, clear protocols, and close collaboration with clinical staff to ensure accurate information is provided and escalation procedures are followed. Regular team meetings and access to supervisory support help staff maintain resilience and deliver quality service.
More about Medical Call Center jobs
What cities are hiring for Medical Call Center jobs? Cities with the most Medical Call Center job openings:
What are the most commonly searched types of Medical Call Center jobs? The most popular types of Medical Call Center jobs are:
What states have the most Medical Call Center jobs? States with the most job openings for Medical Call Center jobs include:
What job categories do people searching Medical Call Center jobs look for? The top searched job categories for Medical Call Center jobs are:
Medical Call Center jobs near you
Infographic showing various Medical Call Center job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 86% Full Time, 5% Part Time, and 8% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,707 per year, or $16.2 per hour.

Bilingual Medical Call Center Representative

Redefine Management, LLC

Matawan, NJ • On-site

$20 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Be an early applicant

Job description

At Redefine Healthcare, we believe in providing all patients with the highest quality of care and compassion. With our dedicated team of Neurosurgeons, Interventional Pain Management Specialists, Orthopedists, Psychiatrists, Physical Therapists, and Chiropractors, we pride ourselves on specializing in continuity of care for our patients. We are excited to add Vascular to our growing list of specialties.

Redefine Healthcare is looking for a dedicated, full-time Bilingual Medical Call Center Representative to join our expanding team of healthcare professionals in our Matawan Office (this is not a remote position). This position will be the initial point of contact for patients, handling a wide range of inquiries and tasks related to healthcare services. They answer incoming calls, provide information, schedule appointments, and address patient concerns. We are looking for candidates that are motivated, compassionate and are looking to advance their career in a community that is always growing.

Job Title: Bilingual Medical Call Center Representative

Salary/Pay Rate: $20-21/ hour, depending on specialty and experience

Hours: 40 hours per week

Job Type: Full-time

Benefits: Paid time off, sick time, health insurance (medical, dental, vision, accident, and critical illness), life insurance, 401(k) with Company match, yearly bonus

Job Title Duties (not limited to):

  • Take patient calls and provide an excellent patient experience
  • De-escalate situations involving dissatisfied patients, offering assistance or support
  • Call patients and healthcare facilities to reschedule appointments or obtain necessary information/records
  • Collaborate with other call center professionals to improve patient and professional services
  • Screen patient calls to better direct patient concerns in the right direction
  • Understand commercial health insurance and basic medical terminology
  • Help to train new employees and inform them about the company protocols.
  • Maintain a high level of customer service at all times
  • Ensure confidentiality of sensitive information following office HIPAA protocol

Minimum Level of Education or Experience Required:

  • 2+ years continuous recent experience performing described job responsibilities
  • Working knowledge of medical office procedures
  • Proficiency with MS Office, databases and EHR systems
  • Outstanding communication and customer service skills
  • *Experience with Athena EHR system is preferred*