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Full Time Call Center Jobs in Indiana (NOW HIRING)

DHVAJ

Healthcare call center representative

Clarksville, IN · On-site

$15.25 - $18.25/hr

Clarksville, Indiana Job Type: Full-Time | On-Site Schedule: Monday-Friday, 8:00 AM-5:00 PM Job ... focused Healthcare Call Center Representative to join our team in Clarksville, Indiana. The ...

Dhvaj

Healthcare call center representative

Clarksville, IN · On-site

$15.25 - $18.25/hr

Clarksville, Indiana Job Type: Full-Time | On-Site Schedule: Monday-Friday, 8:00 AM-5:00 PM Job ... focused Healthcare Call Center Representative to join our team in Clarksville, Indiana. The ...

IQVIA

Work from Home

Indianapolis, IN · Remote

$18/hr

Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus ... full-time employee. #LI-CES #LI-Remote #LI-DNP IQVIA is a leading global provider of clinical ...

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Full Time Call Center information

What is a full time call center?

A Full Time Call Center job involves working in a customer service environment where employees handle incoming and outgoing calls on behalf of a company. These roles typically require individuals to provide information, resolve customer issues, process orders, or offer technical support over the phone. Full time positions usually mean working around 35-40 hours per week, often with set shifts. Call center agents are expected to have strong communication skills, patience, and a customer-oriented approach. Many call centers offer training and opportunities for career advancement within the organization.

What are the key skills and qualifications needed to thrive as a full time call center representative?

To thrive as a Full Time Call Center Representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is often required. Exceptional patience, resilience under pressure, and a positive attitude help individuals stand out in this role. These skills and qualities are essential for delivering excellent customer service, efficiently resolving issues, and maintaining high customer satisfaction in a fast-paced environment.

What are some common challenges faced by full time call center agents, and how can they be managed effectively?

Full-time call center agents often encounter challenges such as managing high call volumes, dealing with difficult customers, and maintaining consistent performance metrics. Effective time management, stress reduction techniques, and ongoing training can help address these issues. Many centers offer support through team leads, peer mentoring, and access to wellness resources. Building strong communication skills and staying adaptable are also key to thriving in this fast-paced environment.

Which full time call center pays the most?

Full-time call center agents in high-paying industries such as technology, finance, or healthcare tend to earn the most, often with salaries ranging from $40,000 to over $60,000 annually. Factors like experience, certifications, and the complexity of the support provided can also influence pay rates.

What are the most commonly searched types of Call Center jobs in Indiana?

The most popular types of Call Center jobs in Indiana are:

What are popular job titles related to Full Time Call Center jobs in Indiana?

For Full Time Call Center jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Full Time Call Center jobs in Indiana look for?

The top searched job categories for Full Time Call Center jobs in Indiana are:

What cities in Indiana are hiring for Full Time Call Center jobs?

Cities in Indiana with the most Full Time Call Center job openings:

Full Time Call Center jobs near you
Infographic showing various Full Time Call Center job openings in Indiana as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Call Center Representative - Indianapolis, IN - Hybrid

Gainwell Technologies

Indianapolis, IN • On-site

$29K - $41K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Gainwell Technologies rating

7.9

Company rating: 7.9 out of 10

Based on 84 frontline employees who took The Breakroom Quiz

130th of 247 rated software companies

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
As a Call Center Representative - Indianapolis, IN - Hybrid at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve - a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Here are the details on this position.
Your role in our mission
  • Deliver exceptional customer service and accurate information to providers, members, and internal partners.
  • Demonstrate professionalism, empathy, and active listening in every call or written interaction.
  • Use Gainwell's systems to research, document, and resolve inquiries efficiently and accurately.
  • Follow established procedures and compliance guidelines to meet quality and service level standards.
  • Participate in team meetings, training, and feedback sessions to continuously improve performance.

What we're looking for
  • 2 or more years of customer service experience, preferably in a call center, healthcare, or Medicaid environment.
  • Strong computer and system navigation skills (Microsoft Teams, Outlook, Edge, and Windows applications).
  • Ability to multitask, problem-solve, and maintain accuracy while handling high call volumes.
  • Excellent communication and listening skills with a customer-first mindset.
  • Dependability, punctuality, and a strong commitment to team goals and performance standards.

What you should expect in this role
  • Location: Office 6612 East 75 Street Suite 550, Indianapolis, IN. 46250
  • Work schedule: Monday-Friday, 8:00 a.m.-5:00 p.m. (no weekends or holidays).
  • Reliable home internet required: minimum 24 Mbps download / 8 Mbps upload (higher speeds strongly recommended).
  • Opportunities for growth and advancement through Gainwell University and professional development programs.
  • Health, dental, and vision benefits begin on day one, with 401(k) matching and additional benefits available.

#LI-HYBRID
#LI-JT1
The pay range for this position is $29,100 - $41,600 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

What Gainwell Technologies employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Gainwell Technologies

Sourced by ZipRecruiter

With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Irving, TX, US

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