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Call Center Manager Jobs in Atlanta, IN (NOW HIRING)

Subway

District Manager - Subway Restaurants

Kokomo, IN · On-site

$38K - $45K/yr

The District Manager will be responsible for managing multiple restaurants in accordance with Estep ... Compensation: $38,000 - $45,000, based upon experience; plus bonuses Subway Catering Call Center ...

Stem Xpert

Avaya-CM

Fishers, IN

Call management Systems (CMS Call Reporting), Call Center Design, Programming, and Administration. Hardware Analysis and Troubleshooting. MicroSoft Lync experience a plus. Major Plus - Dept of Ed ...

OPENLANE

Account Coordinator - Contact Center

Carmel, IN · Remote

$18 - $19/hr

... call center environment while working remotely You Will: * Communicate internally on client requests as the situation warrants additional approvals or follow-up. * Assist our Senior Account Managers ...

OPENLANE

Account Coordinator - Contact Center

Carmel, IN · On-site +1

$18 - $19/hr

... call center environment while working remotely You Will: * Communicate internally on client requests as the situation warrants additional approvals or follow-up. * Assist our Senior Account Managers ...

RC Enterprises

Customer Service Representative

Elwood, IN · On-site

$3.0K - $4.0K/mo

... Call Center OR  General Labor RC Enterprises provides excellent earning potential and the chance to develop marketing, sales, management and customer service skills that will benefit you ...

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Call Center Manager information

See Atlanta, IN salary details

$27.8K

$60.1K

$103.1K

How much do call center manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for call center manager in Atlanta, IN is $60,118.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,200.00 and $70,600.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Atlanta, IN?

The most popular types of Call Center jobs in Atlanta, IN are:

What job categories do people searching Call Center Manager jobs in Atlanta, IN look for?

The top searched job categories for Call Center Manager jobs in Atlanta, IN are:

What cities near Atlanta, IN are hiring for Call Center Manager jobs?

Cities near Atlanta, IN with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Atlanta, IN as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $60,118 per year, or $28.9 per hour.

Outbound Call Center Representative

Syra Health

Carmel, IN • On-site

Other

Re-posted 4 days ago

Job description

SH-1004 Outbound Call Center Representative, IN
Duties/Responsibilities:
  • Responsible for providing initial contact between distinct Care Management/Quality programs and specific identified members.
  • Under direct supervision handles inbound/outbound enrollment and engagement calls via the WDE dialer system with eligible members to provide information regarding program features.
  • Primary duties may include, but are not limited to: Gathers and records appropriate member information in accordance with policies and procedures via telephone.
  • Encourages members to participate in the Care Management/Quality programs by providing information about the program, outlining program features/value and explaining available services.
  • Records call details and utilize call scripts as needed based on client requirements. Directs member inquiries to appropriate clinical staff.
  • Initiates referrals and manages consults from clinicians for participants registered in Care Management/Quality.
  • Gathers information from hospitals, health plans, physicians, patients, vendors and other referral sources.
  • Contacts physician offices to obtain demographic information or related data as needed.
Education and Experience:
  • Requires a HS diploma or the equivalent and a minimum of 6 months of experience in a telesales or customer service; or any combination of education and experience which would provide an equivalent background.
  • Computer/keyboarding proficiency strongly preferred.
  • Knowledge of company products, services and benefits preferred.

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