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Call Center Manager Jobs in Angola, IN (NOW HIRING)

DFR

Eligibility Specialist - Case Manager

Angola, IN · On-site

$16.50/hr

Previous experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist encouraged to apply The Eligibility ...

DFR

Eligibility Specialist - Case Manager

Angola, IN · On-site

$16.50/hr

Previous experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist encouraged to apply The Eligibility ...

Aspen Dental

Dentist - DDS / DMD

Sturgis, MI

$200K - $300K/yr

This opening is a lead dentist role, Managing Clinical Director. At Aspen Dental, we putYou1st ... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ...

Aspen Dental

Dentist - DDS / DMD

Sturgis, MI · On-site

$200K - $300K/yr

This opening is a lead dentist role, Managing Clinical Director. At Aspen Dental, we put You 1st, ... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ...

Aspen Dental

Dentist - DDS / DMD

Sturgis, MI · On-site

$200K - $300K/yr

This opening is a lead dentist role, Managing Clinical Director.  At Aspen Dental, we put You ... call center, learning and development, plus so much more    *Source: ADA Health Policy ...

Aspen Dental

Dentist - DDS / DMD

Sturgis, MI

$200K - $300K/yr

This opening is a lead dentist role, Managing Clinical Director.  At Aspen Dental, we put You ... call center, learning and development, plus so much more    *Source: ADA Health Policy ...

GT Independence

Customer Support Specialist

Sturgis, MI · On-site

$17.50/hr

Manage DocuSign accounts and support issues from the operations staff and customers * Ensure all ... Work is performed in a typical office (call center) setting. This position is based in Sturgis ...

GT Independence

Customer Support Specialist

Sturgis, MI · On-site

$17.50/hr

Manage DocuSign accounts and support issues from the operations staff and customers * Ensure all ... Work is performed in a typical office (call center) setting. This position is based in Sturgis ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Angola, IN

Call Center Manager information

See Angola, IN salary details

$27.7K

$60K

$102.9K

How much do call center manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for call center manager in Angola, IN is $60,012.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,100.00 and $70,500.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Angola, IN?

The most popular types of Call Center jobs in Angola, IN are:

What job categories do people searching Call Center Manager jobs in Angola, IN look for?

The top searched job categories for Call Center Manager jobs in Angola, IN are:

What cities near Angola, IN are hiring for Call Center Manager jobs?

Cities near Angola, IN with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Angola, IN as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $60,012 per year, or $28.9 per hour.

Customer Service Reps / Appointment Setters

Ben Davis Chevrolet

Auburn, IN

$14.50 - $18.75/hr

Full-time

Medical, Life, Retirement, PTO

Posted 11 days ago

Job description


931 W. 7th Street, Auburn, IN 46706

Automotive BDC Appointment Setter

BDC, Call Center, Customer Service Experience PreferredExcellent Training, Income, Benefits, & Career Growth!


Ben Davis Chevrolet in Auburn, IN is a great place to have a rewarding career! Our fast-paced Business Development Call Center (BDC) is seeking energetic and motivated Appointment Setters to respond to inquiries from interested shoppers, provide information about our vehicles, schedule appointments for customers to meet with our sales team, follow up, confirm, and reschedule appointments, and more.
We offer a vibrant work environment, excellent compensation, and opportunities for career growth while you connect with customers and drive sales success. If you are professional, energetic, organized, and enjoy connecting with customers, apply now to be part of our team where your skills are valued, your contributions matter, and your career can grow.

 

Why work for us?
 

We provide a professional and supportive workplace where teamwork, respect, and results go hand in hand, and each employee has the training, support, and tools needed to succeed in their career. We expect excellence, reward performance, and strive to make every day productive and enjoyable.

 

You will:

  • Engage with Customers: Respond to inquiries from interested shoppers via phone, email, test, and social media, providing information about our vehicles and services.
  • Schedule Appointments: Schedule and confirm appointments for potential customers to meet with our sales team, ensuring a seamless transition from inquiry to visit.
  • Lead Management: Maintain accurate records of customer interactions using our CRM system, tracking leads, and following up to ensure satisfaction.
  • Collaborate: Work closely with the sales departments to optimize lead conversion and enhance customer experiences.

 

Qualifications:

  • Automotive BDC, call center, or customer service experience is preferred. 
  • A sales mindset, energetic, goal-oriented, and motivated to succeed.
  • Excellent communication and organizational skills. 
  • Comfortable learning and using CRM and computer systems.
  • Reliable, punctual, and committed to providing exceptional customer service.
  • A positive attitude and desire to learn are essential.

Benefits:

  • Excellent performance-based income
  • Weekly pay
  • Excellent training
  • Paid vacation with 6 paid holidays
  • 401(k) savings plan 
  • 5-day work week, closed on Sundays
  • Medical insurance almost fully employer-subsidized employees
  • $20,000 life insurance policy provided free to the employee
  • Employee discounts on vehicles, service, and more
  • Career advancement opportunities

 


Join the Ben Davis Chevrolet Team.
If you are ready to build a rewarding career with a company that values hard work, teamwork, and customer service, we encourage you to apply for the BDC Appointment Setter position at Ben Davis Chevrolet in Auburn, IN. Upload your resume and complete the assessment for priority consideration.

Apply