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Call Center Manager Jobs in Indiana (NOW HIRING)

Reliable Comfort

Call Center Representative

Seymour, IN · On-site

$16 - $20/hr

Call Center Representative Reliable Comfort is seeking an experienced Call Center Representative to join our team. If you enjoy fast passed environments where you get to answer calls, communicate ...

New

Subway

Call Center Representative

Columbus, IN · On-site

$9 - $10/hr

Job Title Call Center Customer Service Representative Reports To: Subway Catering Director of Operations Job Summary This position is responsible for interacting with customers and franchisee's by ...

CAPS & Maple City

Call Center Representative

Goshen, IN

$19.02 - $22.93/hr

The Call Center Representative is a member of the Patient Resources Team that includes health care navigators, front office, billing, and social services. They support the mission and values of Maple ...

CAPS & Maple City

Call Center Representative

Goshen, IN · On-site

$19.02 - $22.93/hr

The Call Center Representative is a member of the Patient Resources Team that includes health care navigators, front office, billing, and social services. They support the mission and values of Maple ...

Resource Hub

Call Center Representative

Indianapolis, IN

$15.25 - $19/hr

Overview: The Call Center Representative is responsible for handling inbound and outbound ... Enter and manage service tickets as needed * Communicate clearly regarding service timelines and ...

Procyon TS

CALL CENTER REPRESENTATIVE

Indianapolis, IN

$15.25 - $19/hr

Required Prior experience in a fast-paced call center environment. Desired Knowledge of tax regulations. Desired Associates or Bachelors Degree in accounting, finance, or related field.

Vir Healthway

Tax Call Center Rep

Indianapolis, IN

$23.95/hr

Tax Call Center Rep Duration: 6 Months Location: Indianapolis, IN 46204 Pay Rate: $23.95/H W2 Interview: No Interview Work Mode: Onsite Client: IN-DOR-Tax Call Center Rep. (798916) Skills High school ...

Resource Hub

Call Center Representative

Indianapolis, IN · On-site

$15.25 - $19/hr

Overview: The Call Center Representative is responsible for handling inbound and outbound ... Enter and manage service tickets as needed * Communicate clearly regarding service timelines and ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Indiana

Call Center Manager information

See Indiana salary details

$28.1K

$60.7K

$104.2K

How much do call center manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for call center manager in Indiana is $60,742.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,700.00 and $71,400.00 per year, depending on experience, location, and employer.

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a Call Center Manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Indiana? The most popular types of Call Center jobs in Indiana are:
What are popular job titles related to Call Center Manager jobs in Indiana? For Call Center Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Indiana look for? The top searched job categories for Call Center Manager jobs in Indiana are:
What cities in Indiana are hiring for Call Center Manager jobs? Cities in Indiana with the most Call Center Manager job openings:
Call Center Manager jobs near you

Call Center Representative

MAPLE CITY HEALTH CARE CENTER

Goshen, IN

$19.02 - $22.93/hr

Other

Medical, Retirement

Posted 14 days ago

Job description

Job Summary:
Maple City Health Care Center (MCHCC) is a Federally Qualified Health Center dedicated to improving our community's health by making quality comprehensive healthcare accessible to all. We strive for a healthy community where everyone is cared for.
The Call Center Representative is a member of the Patient Resources Team that includes health care navigators, front office, billing, and social services. They support the mission and values of Maple City Health Care Center (MCHCC) by improving the patients' access to quality healthcare.
Duties and Responsibilities:
  • Demonstrates excellent customer service while answering and screening incoming telephone calls in a fast-paced call center environment.
  • Identifies and addresses caller questions and concerns, resolving issues when possible and routing requests and messages to appropriate staff.
  • Documents call interactions and details.
  • Maintains accurate data in the electronic health record and maintains patient privacy and security as outlined by HIPAA
  • Schedules patient visits, reviews insurance eligibility, and collects patient demographics; maintains proficiency in insurance basics.
  • Monitors providers' schedules for openings and participates in recall campaigns to ensure maximum utilization of available appointments.
  • Maintains a positive and professional demeanor throughout interactions
  • Offers flexibility to cover for front office teams and other call center staff when needed.
  • Performs other duties that support our shared work, as assigned
Requirements
Required Skills and Abilities:
  • General computer skills including electronic communications and multiline phone navigation
  • Strong communication and organizational skills, ability to interact effectively with other staff, patients and diverse populations
  • Excellent customer service skills
  • Bilingual: English/Spanish; oral (written preferred)
  • Effective interpersonal skills
  • Ability to work under pressure and meet deadlines
Education and Experience:
  • High school graduate or GED equivalent required
  • Associates degree or equivalent work experience preferred
  • Six months previous customer service experience, preferably in a health care setting
  • Experience working with diverse populations
Requirements:
  • Ability to lift up to 15 pounds
  • Ability to perform prolonged periods of time in front of a computer
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this work
  • We are required by federal law to verify identity and eligibility to work in the U.S.
What We Offer:
  • Competitive salary and benefits package (Retirement plan, health insurance, childcare reimbursement)
  • Opportunities for professional development and growth
  • A supportive and inclusive workplace culture
  • The chance to make a meaningful impact on the healthcare experience in our community

How to Apply:
To apply for this position, please submit your resume and a cover letter that highlights your experience and how your unique background will contribute to our team. We encourage candidates from all backgrounds to apply.
Equal Opportunity Employer:
Maple City Health Care Center is an equal opportunity employer, and we are committed to creating a diverse and inclusive culture. We do not discriminate on the basis of sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law. We celebrate diversity and are committed to creating an inclusive environment for all employees and the patients we serve.
Salary Description
$19.02-22.93

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