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Call Center Supervisor Jobs in Indiana (NOW HIRING)

ATC

Call Center Specialist

Indianapolis, IN · On-site

$16 - $20/hr

Supervisory Responsibilities/Direct Reports: This role does not provide direct supervision to direct reports. Difficulty of Work: The Call Center customer service representative must use analytical ...

AYS

Call center representative

Indianapolis, IN · Remote

$15.25 - $19/hr

Call Center Representative Company Overview: AYS Inc is a leading provider of customer service solutions for businesses of all sizes. We specialize in providing exceptional call center services to ...

Acr1 Com Commercial Roofing

Call Center Agent

Muncie, IN · On-site

$15/hr

Call Center Agent (Lead Generator) Dept: Sales & Marketing Location: In OFFICE(Sales Office) - Muncie, Indiana Reports to: TEAM Telemarketing Manager Employment Type: Full-Time (36 hours per week ...

Acr1 Com Commercial Roofing

Call Center Agent

Muncie, IN · On-site

$15/hr

Call Center Agent (Lead Generator) Dept: Sales & Marketing Location: In OFFICE (Sales Office) - Muncie, Indiana Reports to: TEAM Telemarketing Manager Employment Type: Full-Time (36 hours per week ...

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Showing results 1-20

All JobsCall Center Supervisor JobsCall Center Supervisor Jobs in Indiana

Call Center Supervisor information

See Indiana salary details

$28.1K

$60.7K

$104.2K

How much do call center supervisor jobs pay per year?

As of Jun 15, 2026, the average yearly pay for call center supervisor in Indiana is $60,742.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,700.00 and $71,400.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Call Center Supervisors and how can they be effectively managed?

Call Center Supervisors often encounter challenges such as high employee turnover, maintaining team motivation, and handling escalated customer issues. To effectively manage these challenges, supervisors focus on building strong communication channels, providing regular feedback, and offering ongoing training opportunities for their team members. Implementing clear performance metrics and fostering a supportive work environment also play a key role in reducing stress and improving overall team productivity. Collaboration with other departments, such as quality assurance and human resources, can further help address operational issues and create a positive, solution-oriented workplace.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level roles such as executive positions, specialized medical professionals, or successful entrepreneurs. These roles often require advanced skills, significant experience, or ownership of a business, and may involve long hours or high responsibility levels.

What are the key skills and qualifications needed to thrive as a Call Center Supervisor, and why are they important?

To thrive as a Call Center Supervisor, you need strong leadership abilities, customer service expertise, and experience in call center operations, often backed by a relevant associate or bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and reporting platforms is typically required. Excellent communication, problem-solving, and conflict resolution skills are vital for effectively managing teams and handling escalated customer issues. These skills ensure efficient team performance, high customer satisfaction, and the achievement of organizational targets.

What are Call Center Supervisors?

Call Center Supervisors are professionals responsible for overseeing the daily operations of a call center team. They manage and support customer service representatives, monitor performance, handle escalated issues, and ensure quality service is delivered to customers. Their duties often include scheduling shifts, training staff, providing feedback, and implementing procedures to improve efficiency and customer satisfaction. Effective Call Center Supervisors play a key role in maintaining high morale and achieving organizational goals.

What is the difference between Call Center Supervisor vs Customer Service Manager?

AspectCall Center SupervisorCustomer Service Manager
ResponsibilitiesOversees daily call center operations, manages agents, ensures quality serviceDevelops customer service strategies, manages teams, improves customer satisfaction
Required CredentialsHigh school diploma or equivalent; some roles prefer associate's degreeBachelor's degree often preferred; experience in customer service
Work EnvironmentCall centers, customer support centersCorporate offices, customer service departments
Industry UsageCommonly used in call centers and support centersUsed across various industries with customer service teams

The main difference between a Call Center Supervisor and a Customer Service Manager lies in scope and focus. Call Center Supervisors primarily oversee daily operations and agent performance within call centers, while Customer Service Managers develop broader strategies to enhance overall customer satisfaction across multiple channels. Both roles require similar credentials and are integral to customer support teams, but their responsibilities and work environments differ slightly.

What is the role of a supervisor in a call center?

A call center supervisor oversees daily operations, manages staff performance, ensures customer service standards are met, and provides training and support to agents. They also handle escalated issues, monitor call metrics, and implement process improvements to enhance efficiency.

How much do call center supervisors make?

In Florida, call center supervisors typically earn an average salary of around $45,000 to $55,000 per year, depending on experience, company size, and location. Compensation may also include benefits such as health insurance and performance bonuses, and strong communication and leadership skills are often required for the role.

How much should a supervisor be paid?

The average salary for a call center supervisor typically ranges from $40,000 to $60,000 annually, depending on experience, location, and company size. Supervisors with strong leadership skills and familiarity with call center software may earn higher wages, and some roles include performance bonuses or benefits.
What are the most commonly searched types of Call Center Supervisor jobs in Indiana? The most popular types of Call Center Supervisor jobs in Indiana are:
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What job categories do people searching Call Center Supervisor jobs in Indiana look for? The top searched job categories for Call Center Supervisor jobs in Indiana are:
What cities in Indiana are hiring for Call Center Supervisor jobs? Cities in Indiana with the most Call Center Supervisor job openings:
What are popular job titles related to Call Center Supervisor jobs in IN? For Call Center Supervisor jobs in IN, the most frequently searched job titles are:
Call Center Supervisor jobs near you
Infographic showing various Call Center Supervisor job openings in Indiana as of June 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $60,742 per year, or $29.2 per hour.
Healthcare Navigation &Call Center Supervisor

Healthcare Navigation &Call Center Supervisor

Goshen Health

Goshen, IN

Full-time

Posted 4 days ago

Goshen Health rating

6.9

Company rating: 6.9 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

451st of 872 rated healthcare providers

Job description

Position Summary:
The Healthcare Navigation Supervisor is responsible for the operational oversight of Goshen Physicians Care Connect and Network Navigation services. This role oversees New Patient Navigation, centralized scheduling, and insurance quality and training specialists, ensuring a seamless patient experience and efficient operational workflows.

The Supervisor serves as a resource for Colleagues by promoting adherence to established workflows, standard work, and quality expectations. Using operational data and performance indicators, this role identifies trends, supports process improvement initiatives, and provides recommendations to leadership regarding workflow effectiveness, training needs, and staffing requirements. This role collaborates closely with physician practices, clinical teams, and administrative leadership to enhance access, support organizational priorities, and drive patient satisfaction and operational efficiency.

Position Qualifications:

Minimum Education: High School diploma.  Minimum of 3 years related medical or management experience considered in lieu of a degree.   

Preferred Education: Associate or bachelor’s degree.

Minimum Experience: Minimum 2 years of experience in a medical environment. Strong PC skills utilizing Microsoft Office software

Preferred Experience: 3–5 years medical office experience

Competencies: Leadership and team-building abilities with effective conflict resolution. Excellent communication skills. Data-driven and analytical. Knowledgeable in insurance verification, payer requirements, and compliance. Proficient in healthcare systems, call center platforms, and scheduling software.

What Goshen Health employees say

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