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Call Center Supervisor Jobs in Indiana (NOW HIRING)

Acr1 Com Commercial Roofing

Call Center Agent

Muncie, IN · On-site

$15/hr

Call Center Agent (Lead Generator) Dept: Sales & Marketing Location: In OFFICE (Sales Office) - Muncie, Indiana Reports to: TEAM Telemarketing Manager Employment Type: Full-Time (36 hours per week ...

Don Ayres Honda

Call Center Representative

Fort Wayne, IN

$15.75 - $19.75/hr

Service Call Center Representative - Business Development Center (BDC) Position Summary The Call Center Representative is responsible for providing exceptional customer service by handling inbound ...

Don Ayres Honda

Call Center Representative

Fort Wayne, IN · On-site

$15.75 - $19.75/hr

Service Call Center Representative - Business Development Center (BDC) Position Summary The Call Center Representative is responsible for providing exceptional customer service by handling inbound ...

Subway

Call Center Representative

Columbus, IN · On-site

$9 - $10/hr

Job Title Call Center Customer Service Representative Reports To: Subway Catering Director of Operations Job Summary This position is responsible for interacting with customers and franchisee's by ...

Don Ayres Honda

Call Center Representative

Fort Wayne, IN · On-site

$15.75 - $19.75/hr

Service Call Center Representative - Business Development Center (BDC) Position Summary The Call Center Representative is responsible for providing exceptional customer service by handling inbound ...

Don Ayres Honda

Call Center Representative

Fort Wayne, IN · On-site

$15.75 - $19.75/hr

Service Call Center Representative - Business Development Center (BDC) Position Summary The Call Center Representative is responsible for providing exceptional customer service by handling inbound ...

Don Ayres Honda

Call Center Representative

Fort Wayne, IN

$15.75 - $19.75/hr

Service Call Center Representative - Business Development Center (BDC) Position Summary The Call Center Representative is responsible for providing exceptional customer service by handling inbound ...

CAPS & Maple City

Call Center Representative

Goshen, IN

$19.02 - $22.93/hr

The Call Center Representative is a member of the Patient Resources Team that includes health care navigators, front office, billing, and social services. They support the mission and values of Maple ...

CAPS & Maple City

Call Center Representative

Goshen, IN · On-site

$19.02 - $22.93/hr

The Call Center Representative is a member of the Patient Resources Team that includes health care navigators, front office, billing, and social services. They support the mission and values of Maple ...

ATC

Call Center Specialist

Indianapolis, IN · On-site

$16 - $20/hr

Call Center Specialist Location: Indianapolis, IN Responsibilities include: · Enjoys Learning about a variety of Department of Revenue tax procedures, including tax filing and payment requirements ...

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All JobsCall Center Supervisor JobsCall Center Supervisor Jobs in Indiana

Call Center Supervisor information

See Indiana salary details

$28.1K

$60.7K

$104.2K

How much do call center supervisor jobs pay per year?

As of Jul 25, 2026, the average yearly pay for call center supervisor in Indiana is $60,742.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,700.00 and $71,400.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Call Center Supervisors and how can they be effectively managed?

Call Center Supervisors often encounter challenges such as high employee turnover, maintaining team motivation, and handling escalated customer issues. To effectively manage these challenges, supervisors focus on building strong communication channels, providing regular feedback, and offering ongoing training opportunities for their team members. Implementing clear performance metrics and fostering a supportive work environment also play a key role in reducing stress and improving overall team productivity. Collaboration with other departments, such as quality assurance and human resources, can further help address operational issues and create a positive, solution-oriented workplace.

What jobs pay $4000 a week without a degree?

A Call Center Supervisor typically earns less than $4,000 weekly, but high-level sales managers, real estate brokers, or certain skilled trades like commercial electricians can reach or exceed that income without a college degree. These roles often require experience, strong communication skills, or industry-specific certifications rather than formal education. Income levels vary based on location, performance, and industry demand.

What are the key skills and qualifications needed to thrive as a Call Center Supervisor, and why are they important?

To thrive as a Call Center Supervisor, you need strong leadership abilities, customer service expertise, and experience in call center operations, often backed by a relevant associate or bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and reporting platforms is typically required. Excellent communication, problem-solving, and conflict resolution skills are vital for effectively managing teams and handling escalated customer issues. These skills ensure efficient team performance, high customer satisfaction, and the achievement of organizational targets.

What are Call Center Supervisors?

Call Center Supervisors are professionals responsible for overseeing the daily operations of a call center team. They manage and support customer service representatives, monitor performance, handle escalated issues, and ensure quality service is delivered to customers. Their duties often include scheduling shifts, training staff, providing feedback, and implementing procedures to improve efficiency and customer satisfaction. Effective Call Center Supervisors play a key role in maintaining high morale and achieving organizational goals.

What is the difference between Call Center Supervisor vs Customer Service Manager?

AspectCall Center SupervisorCustomer Service Manager
ResponsibilitiesOversees daily call center operations, manages agents, ensures quality serviceDevelops customer service strategies, manages teams, improves customer satisfaction
Required CredentialsHigh school diploma or equivalent; some roles prefer associate's degreeBachelor's degree often preferred; experience in customer service
Work EnvironmentCall centers, customer support centersCorporate offices, customer service departments
Industry UsageCommonly used in call centers and support centersUsed across various industries with customer service teams

The main difference between a Call Center Supervisor and a Customer Service Manager lies in scope and focus. Call Center Supervisors primarily oversee daily operations and agent performance within call centers, while Customer Service Managers develop broader strategies to enhance overall customer satisfaction across multiple channels. Both roles require similar credentials and are integral to customer support teams, but their responsibilities and work environments differ slightly.

How to become a call center supervisor?

To become a call center supervisor, candidates typically need several years of experience in customer service or call center roles, along with strong leadership, communication, and problem-solving skills. A high school diploma is usually required, and some employers prefer or require a bachelor's degree or relevant certifications. Developing proficiency with call center software and performance management tools can also enhance prospects for advancement.

What is the role of a supervisor in a call center?

A call center supervisor oversees daily operations, manages staff performance, ensures customer service standards are met, and provides training and support to agents. They also handle escalated issues, monitor call metrics, and implement process improvements to enhance efficiency and customer satisfaction.

What's the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can earn higher salaries due to increased responsibilities and experience requirements. These roles often require leadership skills, industry knowledge, and sometimes certifications, and they may include bonuses or performance incentives.
What are the most commonly searched types of Call Center Supervisor jobs in Indiana? The most popular types of Call Center Supervisor jobs in Indiana are:
What are popular job titles related to Call Center Supervisor jobs in Indiana? For Call Center Supervisor jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Call Center Supervisor jobs in Indiana look for? The top searched job categories for Call Center Supervisor jobs in Indiana are:
What cities in Indiana are hiring for Call Center Supervisor jobs? Cities in Indiana with the most Call Center Supervisor job openings:
What are popular job titles related to Call Center Supervisor jobs in IN? For Call Center Supervisor jobs in IN, the most frequently searched job titles are:
Call Center Supervisor jobs near you
Infographic showing various Call Center Supervisor job openings in Indiana as of July 2026, with employment types broken down into 82% Full Time, 5% Part Time, 2% Temporary, and 11% Contract. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $60,742 per year, or $29.2 per hour.

Call Center Supervisor

LCP TRANSPORTATION LLC

Indianapolis, IN

Full-time

Posted 2 days ago

Job description

The Call Center Operations Supervisor is responsible for leading and supporting a team of customer service representatives (CSRs) and team leads to ensure efficient, high-quality service delivery. This role oversees daily operations, monitors performance, provides coaching and development, resolves escalations, and implements strategies to achieve business objectives while maintaining excellent service standards.

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Essential Duties and Responsibilities

Performance & Operations Management

· Monitor daily call center operations to ensure efficiency, quality, and compliance with policies and procedures.

· Track and report key performance indicators (KPIs) such as response time, resolution rate, customer satisfaction, and productivity.

· Ensure the team meets or exceeds performance goals.

· Review and address error emails from other departments, ensuring corrections and proper coaching are completed.

· Make real-time operational adjustments as needed (e.g., reskilling agents, adjusting lunch schedules during peak call times).

· Support continuous improvement initiatives to optimize performance and maintain service excellence.

· Oversee attendance tracking, overtime management, and payroll processing for the call center.

· Monitor FTE counts and support workforce planning efforts.

Customer Experience & Escalations

· Address escalated member issues or complaints promptly, ensuring timely resolution and satisfaction.

· Complete monthly member surveys for each line of business. 10 surveys per campaign.

· Provide member impact statements

Supervisor Calls

· Any time a caller requests to speak with a supervisor, a supervisor must immediately take the call or ensure a callback is made within one hour of the request.

· Document all supervisor callbacks accurately, including resolution details and any necessary follow-up actions.

· Maintain professionalism, empathy, and adherence to company policy during all supervisor-level interactions.

People Management & Coaching

· Conduct regular one-on-one meetings with agents to build rapport, discuss goals, and provide feedback.

· Support and collaborate with team leads to ensure consistent communication, performance management, and accountability.

· Participate in recruiting, interviewing, and onboarding new CSRs.

· Partner with HR to review resumes, conduct pre-screens, and schedule interviews.

· Support retention efforts and employee engagement initiatives.

Reporting & Analytics

· Prepare and present operational and performance reports to senior leadership.

· Analyze trends to identify opportunities for process improvements and training needs.

Minimum Qualifications
  • High school diploma or GED required; associate's degree in Business, Healthcare Administration, or a related field preferred.
  • Minimum of three (3) years of experience in a customer service or call center environment.
  • Minimum of one (1) year of supervisory, team lead, or leadership experience.
  • Experience coaching employees, monitoring performance metrics, and providing performance feedback.
  • Strong understanding of call center operations, customer service principles, and performance management.
  • Experience using call center software, Microsoft Office Suite (Word, Excel, Outlook), and workforce management or scheduling systems.
  • Ability to analyze reports, identify trends, and implement process improvements.
  • Strong written and verbal communication skills with the ability to professionally handle escalated customer concerns.
  • Demonstrated organizational skills with the ability to manage multiple priorities in a fast-paced environment.
  • Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
  • Must be able to successfully pass all required background screenings.

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