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Verizon Call Center Jobs in Indiana (NOW HIRING)

Round Room

Customer Retention & Sales Specialist

Fishers, IN · On-site

$13.25 - $18.25/hr

As a customer retention & sales specialist, you'll engage Verizon Wireless customers to uncover ... Call center or wireless experience a plus * Confident, engaging phone presence * Strong objection ...

Round Room

Inside Sales Agent

Fishers, IN · On-site

Create a positive and memorable wireless experience that compliments Verizon Wireless. * Monitor ... Previous call center or wireless experience a plus. * Energetic yet compassionate phone skills ...

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$17

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How much do verizon call center jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for verizon call center in Indiana is $17.04, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.32 per hour, depending on experience, location, and employer.

What is a Verizon call center representative?

A Verizon Call Center job involves assisting customers with billing inquiries, technical support, plan changes, and troubleshooting services. Representatives handle inbound and outbound calls, providing solutions while delivering excellent customer service. The role requires strong communication skills, problem-solving abilities, and knowledge of Verizon's products and services. Training is provided to ensure employees can effectively support customers.

What does a Verizon call center representative do?

As a Verizon Call Center representative, your day typically involves handling inbound or outbound calls from customers regarding billing, technical support, or product inquiries. You’ll use company systems to access customer information, troubleshoot issues, and process service requests while maintaining high standards of professionalism and empathy. The team environment is supportive, with supervisors available to assist with complex situations and continuous training to keep you updated on products and procedures. This role also requires adaptability, as priorities can shift based on call volume or new promotions, providing varied and dynamic workdays. Over time, successful representatives may have opportunities to advance into leadership or specialized support roles.

What skills and qualifications are needed to thrive as a Verizon call center representative?

To thrive as a Verizon Call Center representative, you should have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic computer proficiency is often required, while some positions may also look for bilingual capabilities. Exceptional customer service, patience, and the ability to remain calm under pressure are standout soft skills in this environment. These skills ensure efficient resolution of customer issues, uphold company reputation, and contribute to a positive customer experience.

Does Verizon allow work from home?

Verizon call center jobs often offer remote work options, especially for customer service representatives, depending on the role and location. Employees typically need to have a suitable home office setup and may be required to pass specific training or assessments. Availability of remote work can vary by position and company policy.
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Verizon Call Center jobs near you
Infographic showing various Verizon Call Center job openings in Indiana as of August 2026, with employment types broken down into 40% Full Time, and 60% Part Time. Highlights an 100% In-person job distribution, with an average salary of $35,452 per year, or $17 per hour.

Customer Retention & Sales Specialist

TCC, Verizon Authorized Retailer

Fishers, IN

$13.25 - $18.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description


Customer Retention & Sales Specialist

Wireless Contact Center | Fishers, IN

Drive Relationships. Create Opportunities. Get Paid for Both.

This role isn’t about hard selling on every call—it’s about knowing when to sell and when to connect. As a customer retention & sales specialist, you’ll engage Verizon Wireless customers to uncover opportunities, strengthen relationships, and guide customers back to our retail stores when that’s the best next step.
When the sales opportunity presents itself, you’ll confidently close it. When it doesn’t, you’ll still win by driving in‑store visits—and get paid for it.

What You’ll Do

  • Make outbound calls to existing Verizon Wireless customers
  • Identify sales opportunities or schedule store visits when appropriate
  • Analyze customer accounts to save money or add value
  • Sell wireless products and services when the opportunity presents itself
  • Maintain callbacks, follow-ups, and accurate CRM documentation
  • Track daily productivity and participate in team huddles and training
  • Stay current on promotions, devices, and pricing

What We’re Looking For

  • 3+ years of success in commission-based sales (preferred)
  • Call center or wireless experience a plus
  • Confident, engaging phone presence
  • Strong objection-handling and problem-solving skills
  • Organized, self-motivated, and comfortable multitasking
  • Experience with Salesforce or similar CRM tools preferred

Earnings Potential

  • Competitive hourly base plus commission
  • Earn commissions on sales closed and customers driven to retail stores
  • Unlimited customer opportunities nationwide
  • Top performers consistently exceed monthly goals

Perks

  • Hourly Guaranteed Pay
  • Same Day Pay Options
  • Generous Commissions
  • Employee Profit Share
  • Career Development
  • Paid Time Off
  • Paid Community Time
  • Paid Employees Matter Day
  • Generous Community Grant Opportunities
  • Employee Resource Groups
  • Medical, Dental, Vision
  • 401K with Company Match
  • Long-Term and Short-Term Disability
  • Critical and Accident Benefits
  • Family Related Time Off
  • Employee Assistance Program
  • Employee Referral Program
  • Rewards and Recognition

Ready to turn conversations into connections—and opportunities into earnings?

Working at The Cellular Connection

Perks for workers

  • Paid Time Off

  • Paid Community Time

  • Paid Employee Matters Day

  • Same Day Pay Options

  • Generous Community Grant Opportunities

  • Employee Resource Group

  • Medical, Dental, Vision

  • 401K with Company Match

  • Long-Term and Short-Term Disability

  • Critical and Accident Benefits

  • Employee Assistance Program

  • Verizon Discount Options

  • Rewards and Recognition

About The Cellular Connection, in their own words

From The Cellular Connection

Founded in 1991, TCC operates over 500 locations from coast to coast. Our long-standing relationship with Verizon allows us to make our services more accessible to customers while offering unparalleled customer service and competitive pricing. We employ nearly 2,000 people across the U.S., from sales associates to our store support team members.

Our purpose is to passionately make a difference in the lives of our employees, customers, and the communities where we live and work. TCC is a Culture of Good, Inc. company that encourages employees to give back in every community they serve. We have donated more than 1 million backpacks with school supplies to children and appreciation packs to more than 25,000 teachers across the U.S. We also host annual events to honor veterans and support child-centered nonprofits. TCC’s corporate giving program, TCC Gives, encourages nonprofits to contact their local stores to apply for support through the Community Grants program. They have surpassed $7 million in donations to local nonprofits across the country. TCC also works closely with More Than a Phone, a nonprofit that partners with local domestic violence organizations to keep survivors connected with free smartphones and data.

To learn more about TCC, visit TCCRocks.com, and connect with the company on Facebook, Twitter, LinkedIn, and Instagram.

Company values

From The Cellular Connection

We serve our employees, customers and communities through living out our 5 Promises.

CARE- we respect the people around us and embrace our differences.

CONNECT- we intentionally create space and remove barriers to promote meaningful connections because we know that representation matters.

BE AUTHENTIC - we champion authentic relationships within our business and communities we serve.

INSPIRE- we will be the example for others to follow throughout our workplace and our communities.

DRIVE THE BUSINESS- diverse teams promote cross-functional innovation, strong community relationships and overall success.

Diversity and inclusion statement

From The Cellular Connection

Come as you are; we celebrate our differences!

At TCC, equity, diversity, and inclusion are not just words. They are our guiding principles as we build our teams, cultivate leaders, and create a work environment that reflects the customers and communities in which we live and serve.​​​​​