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Aaa Call Center Jobs in Indiana (NOW HIRING)

AAA Hoosier Motor Club

Sr. Dispatcher

Indianapolis, IN · On-site

Support members through contact center channels while following and upholding all MSCC (Member ... call queues, response times) and report findings to management. * Provide service following AAA ...

CSAA

We build innovative, human-centered solutions that help AAA members prevent, prepare for, and ... agents, call center agents, and independent agents). * Continually seeks to understand end user ...

MIT RESOURCE

Enterprise Network Engineer

Indianapolis, IN · On-site

$90K - $99K/yr

... call center environments Physical Demands: Must be able to stand frequently; walk; use hands to ... AAA/Radius, IPsec, GRE, iSCSI and their best-practices, fault-tolerant use. Experience with ASA ...

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How much do aaa call center jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for aaa call center in Indiana is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.08 per hour, depending on experience, location, and employer.

What are some common challenges faced by agents in a AAA Call Center and how are they supported?

Agents in a AAA Call Center often deal with high call volumes, urgent customer needs, and occasionally distressed callers, which can be both challenging and rewarding. To support agents, call centers typically offer comprehensive training, real-time assistance from supervisors, and access to knowledge bases and support tools. Team collaboration and regular feedback sessions help agents share solutions and best practices. Many centers also provide wellness programs or stress management resources to help maintain a positive and productive work environment.

What are the key skills and qualifications needed to thrive in the Aaa Call Center position, and why are they important?

To thrive in a AAA Call Center role, you need excellent verbal communication, active listening skills, problem-solving abilities, and a high school diploma or GED. Familiarity with customer relationship management (CRM) software and multi-line phone systems is often required, and some positions benefit from call center or customer service certifications. Outstanding patience, adaptability, and the ability to remain calm under pressure are crucial soft skills in this environment. These competencies ensure efficient and positive customer interactions, effective teamwork, and the ability to handle a fast-paced, dynamic work setting.

What is a Aaa Call Center job?

An AAA Call Center job involves assisting customers with roadside assistance, travel services, membership inquiries, and insurance support. Representatives handle incoming calls, provide solutions, and ensure excellent customer service. Strong communication, problem-solving skills, and the ability to work in a fast-paced environment are essential. Some positions may require knowledge of AAA products and services, as well as multitasking abilities.

What are the most commonly searched types of Aaa Call Center jobs in Indiana? The most popular types of Aaa Call Center jobs in Indiana are:
What are popular job titles related to Aaa Call Center jobs in Indiana? For Aaa Call Center jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Aaa Call Center jobs in Indiana look for? The top searched job categories for Aaa Call Center jobs in Indiana are:
Aaa Call Center jobs near you
Infographic showing various Aaa Call Center job openings in Indiana as of June 2026, with employment types broken down into 5% Locum Tenens, 3% As Needed, 44% Full Time, 32% Part Time, and 16% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $34,075 per year, or $16.4 per hour.
Contact Center (Customer Service) Representative

Contact Center (Customer Service) Representative

AAA Hoosier Motor Club

Indianapolis, IN • On-site

$14.75 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

AAA Hoosier Motor Club rating

5.8

Company rating: 5.8 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

247th of 261 rated insurance

Job description

Requirements:
REMOTE -INDIANAPOLIS: Must reside in Indiana and must be within driving distance from our office at 4031 Industrial Blvd, Indianapolis, IN 46254, as you will be required to attend training and occasional meetings in the office.
Available Shifts:
Sunday - Thursday 11:00pm - 7:30am with Friday and Saturday off
ABOUT AAA HOOSIER MOTOR CLUB:
Since its creation in 1902, AAA has become one of North America's largest membership organizations. Today, AAA Hoosier provides roadside assistance, travel services, exclusive member discounts and benefits, and trusted financial and insurance services to nearly 400,000 Hoosiers. To learn more about AAA Hoosier offers, visit AAA.com.
Here's What is in it for YOU:
  • A company culture that provides training and learning opportunities.
  • A brand that you can be proud to be part of.
  • A culture that will challenge you to be your best.
  • Health / Dental / Vision benefits.
  • Corporate Incentive Plan (CIP)
  • Paid Time Off.
  • Paid Holidays.
  • Company provided LTD & Basic Life Insurance.
  • Service Anniversary Recognition.
  • Free AAA Plus Membership.
  • Generous 401k w/ company match.
  • Company provided HSA dollars.

Position Summary:
This role is dedicated to ensuring AAA members receive a totally satisfied member experience pertaining to all aspects of their emergency roadside needs. This role interacts with members through inbound and/or outbound contact center responsibilities, ensuring excellent customer experience and driving sales growth. The ideal candidate has the ability to show empathy while being patient, detail oriented while providing service to our members.
Duties and Responsibilities:
  1. Support members through contact center channels while following and upholding all MSCC (Member Services Contact Center) and HMC (Hoosier Motor Club) standards.
  2. Provide accurate information and solutions to enhance customer satisfaction and loyalty.
  3. Identify and resolve customer complaints promptly and effectively, ensuring a positive experience.
  4. Contact members/customers and follow scripts to discuss membership renewal/ salvage, sales opportunities, payments, and other purposes as determined by the management group.
  5. Promote My Pit Crew (MPC) and Hoosier Motor Club (HMC) programs, sales, and benefits through knowledge of Hoosier Motor Club programs. Accept and process business transactions in a proficient manner.
  6. Document all customer interactions in the appropriate system for record-keeping and follow-up purposes.
  7. Maintain up-to-date knowledge of company products, services, and promotions to provide informed responses.
  8. Conduct outbound calls to potential customers to generate leads and schedule appointments.
  9. Present and promote products and services during inbound and outbound calls, achieving set sales targets.
  10. Meet or exceed daily and monthly performance goals, including, but not limited to, call volume, conversion rates, and customer satisfaction scores.
  11. Provides and maintains prompt professional service with members and associates to ensure that each member is totally satisfied.
  12. Promote AAA membership and benefits through knowledge of Hoosier Motor Club programs. Accept and process membership applications and renewals in a proficient manner.
  13. Perform other duties as requested by management.

Education and/or Experience Requirements:
Education: High school diploma or GED required.
Experience: Customer service role or experience in Contact Center and/or Outbound Contact Center is preferred.
Connect with AAA Hoosier:
Facebook:
www.facebook.com/aaahoosier
Company Website:
www.hoosier.aaa.com

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