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How much do verizon call center jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for verizon call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

Is it hard to get hired at Verizon?

Getting hired for a Verizon Call Center position typically involves a competitive application process that includes an online application, interview, and background check. Candidates with strong communication skills, customer service experience, and familiarity with call center tools have better chances of being hired. The process can vary in difficulty depending on the role and location, but preparation and relevant skills improve prospects.

What is a Verizon Call Center job?

A Verizon Call Center job involves assisting customers with billing inquiries, technical support, plan changes, and troubleshooting services. Representatives handle inbound and outbound calls, providing solutions while delivering excellent customer service. The role requires strong communication skills, problem-solving abilities, and knowledge of Verizon's products and services. Training is provided to ensure employees can effectively support customers.

Does Verizon offer remote customer service jobs?

Verizon Call Center customer service jobs are often available as remote positions, especially for roles involving phone support and online communication. These jobs typically require good communication skills, a quiet work environment, and sometimes specific technical equipment or certifications. Remote customer service positions at Verizon provide flexibility and are part of the company's efforts to support work-from-home options.

What does a typical day look like for a Verizon Call Center representative?

As a Verizon Call Center representative, your day typically involves handling inbound or outbound calls from customers regarding billing, technical support, or product inquiries. You’ll use company systems to access customer information, troubleshoot issues, and process service requests while maintaining high standards of professionalism and empathy. The team environment is supportive, with supervisors available to assist with complex situations and continuous training to keep you updated on products and procedures. This role also requires adaptability, as priorities can shift based on call volume or new promotions, providing varied and dynamic workdays. Over time, successful representatives may have opportunities to advance into leadership or specialized support roles.

What are the key skills and qualifications needed to thrive in the Verizon Call Center position, and why are they important?

To thrive as a Verizon Call Center representative, you should have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic computer proficiency is often required, while some positions may also look for bilingual capabilities. Exceptional customer service, patience, and the ability to remain calm under pressure are standout soft skills in this environment. These skills ensure efficient resolution of customer issues, uphold company reputation, and contribute to a positive customer experience.

What is the highest paying call center job?

In call centers, supervisory or managerial roles such as Call Center Manager or Operations Manager tend to be the highest paying positions, often earning significantly more than frontline customer service representatives. These roles typically require leadership skills, experience, and sometimes certifications, and they oversee teams and processes within the call center environment.

Does Verizon allow work-from-home?

Verizon call center jobs often offer remote work options, especially for customer service representatives, depending on the role and location. These positions typically require familiarity with call center software and good communication skills, and some may have specific schedule or equipment requirements.
More about Verizon Call Center jobs
What cities are hiring for Verizon Call Center jobs? Cities with the most Verizon Call Center job openings:
What are the most commonly searched types of Verizon Call Center jobs? The most popular types of Verizon Call Center jobs are:
What states have the most Verizon Call Center jobs? States with the most job openings for Verizon Call Center jobs include:
What job categories do people searching Verizon Call Center jobs look for? The top searched job categories for Verizon Call Center jobs are:
Verizon Call Center jobs near you
Infographic showing various Verizon Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative

Cellular Sales Verizon Authorized Retailer

Santa Maria, CA • On-site

$17/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 7 days ago

Job description

Cellular Sales

Cellular Sales is Growing!

Up to $500 sign-on bonus. Details to be discussed in the interview. 

Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best?

We're Verizon's premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences. We're always expanding and looking for smart, driven, positive people to join our team of 7,000+.

Why Join Cellular Sales

Our talented teams help clients connect, work, watch, game, and stream with the latest devices. We partner with our customers to find the best Verizon plans and services for their needs while expanding their ability to stay connected. We listen to their concerns, and make sure they leave informed and satisfied with their visit. For the communities we serve, we get to actively build relationships and trust.

What We Offer

We give you the tools and support to succeed, along with great incentives to perform well and continue improving. Here's what you'll get when you join us:

  • Competative Income: $17.00/hour + Bonuses
  • First rate health benefits: Including health/vision/dental, and life insurance
  • Security for your future: 401(k) with ROTH option to save for retirement
  • Performance Incentives: Top performers receive trips, gifts, and prizes
  • Growth and Development: Gain invaluable knowledge, insight, and mentorship from our experienced leadership
  • Advancement Opportunities: We promote from within and encourage growth
  • Outstanding Company Culture: A healthy community that fosters collaboration and mutual success
  • Community Involvement: Impact the lives of people where you live through local events and volunteering

Responsibilities

As a Call Center Representative you will provide ongoing support to our current team of Verizon Sales Consultants. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback to improve productivity. 

  • Follow up on distributed leads
  • Generate store traffic and contribute to the California market's success
  • Handle customer inquiries both by phone and text
  • Support sales force by generating sales leads
  • Follow communication scripts when handing different topics
  • Research required information using available resources
  • Provide customers with product and service information
  • Candidates should be able to take feedback and criticism to improve productivity and character

    • What We Are Looking For

  • Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner.
  • Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
  • Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
  • Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.

    • Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Must be able to sit for long periods of time.

    Essentials

    • Positive attitude
    • Effective communication skills
    • Business ownership mentality
    • Interest and understanding of technology products and services
    • Knowledge of customer service principles and practices
    • High school diploma or equivalent; college degree preferred
    • Minimum two years of related work experience
    • Proficient in Microsoft Office
    • Data entry and typing skills (including 10 key)
    • Experience in a call center or customer service environment

    Position Type/Expected Hours of Work

    • This is a full-time position
    • Monday - Friday

    If you're eager to learn and implement our proven techniques to grow your career, enjoy a fast paced environment, and have reliable transportation, let's talk.

    Opportunity awaits, apply today!

    Employment Type: OTHER

    Apply