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How much do verizon call center jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for verizon call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Verizon call center representative?

A Verizon Call Center job involves assisting customers with billing inquiries, technical support, plan changes, and troubleshooting services. Representatives handle inbound and outbound calls, providing solutions while delivering excellent customer service. The role requires strong communication skills, problem-solving abilities, and knowledge of Verizon's products and services. Training is provided to ensure employees can effectively support customers.

What does a Verizon call center representative do?

As a Verizon Call Center representative, your day typically involves handling inbound or outbound calls from customers regarding billing, technical support, or product inquiries. You’ll use company systems to access customer information, troubleshoot issues, and process service requests while maintaining high standards of professionalism and empathy. The team environment is supportive, with supervisors available to assist with complex situations and continuous training to keep you updated on products and procedures. This role also requires adaptability, as priorities can shift based on call volume or new promotions, providing varied and dynamic workdays. Over time, successful representatives may have opportunities to advance into leadership or specialized support roles.

What skills and qualifications are needed to thrive as a Verizon call center representative?

To thrive as a Verizon Call Center representative, you should have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic computer proficiency is often required, while some positions may also look for bilingual capabilities. Exceptional customer service, patience, and the ability to remain calm under pressure are standout soft skills in this environment. These skills ensure efficient resolution of customer issues, uphold company reputation, and contribute to a positive customer experience.

Does Verizon allow work from home?

Verizon call center jobs often offer remote work options, especially for customer service representatives, depending on the role and location. Employees typically need to have a suitable home office setup and may be required to complete training or certification to work remotely.
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Verizon Call Center jobs near you
Infographic showing various Verizon Call Center job openings in the United States as of August 2026, with employment types broken down into 40% Full Time, and 60% Part Time. Highlights an 100% In-person job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Sales Agent - Verizon

Tampa, FL • On-site

OneTouch Direct
Marketing • 501 - 1,000 employees

5.2

Company rating: 5.2 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

446th of 496 rated business services

People enjoy working here

Paid breaks

Respectful managers

Learn more about OneTouch Directexternal

$2.0K/wk

Full-time

Medical, Dental, Vision

Posted 6 days ago

Job description

OneTouch Direct is seeking motivated and energetic individuals to join our team as a Call Center Sales Agent for Verizon. This role combines customer service excellence with dynamic sales opportunities, offering you the chance to represent a leading telecommunications brand while supporting customers and business operations.
  • GREAT Earning opportunities: Competitive hourly pay PLUS uncapped bonuses!
  • 6 checks per month: Weekly bonus payouts plus bi-weekly hourly pay checks!

Key Responsibilities:
  • Handle inbound and outbound calls with professionalism and enthusiasm.
  • Promote Verizon products and services effectively to meet sales targets.
  • Assist business customers with inquiries, billing, technical support, and account management.
  • Document and maintain accurate customer information and interactions.
  • Contribute to team goals and positive working environment.
  • Adhere to company protocols and compliance guidelines.

Requirements
  • High school diploma or equivalent required; additional education a plus.
  • Minimum 1 year of experience in a call center, sales, or customer service role is preferred not required.
  • Excellent communication and interpersonal skills.
  • Strong sales orientation with the ability to handle objections and close sales.
  • Basic computer proficiency and comfort with CRM software.
  • Positive attitude, strong work ethic, and team collaboration skills.

Benefits
  • Full-Time Hours: 40 hours per week schedule, with overtime opportunities!
  • GREAT Earning opportunities: Competitive hourly pay PLUS uncapped bonuses!
  • 6 checks per month: Weekly bonus payouts plus bi-weekly hourly pay checks!
  • Supportive Environment: Classroom training, plus 1-on-1 support to get you going!
  • Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
  • Benefits: Health Care Plan (Medical, Dental & Vision)
  • Growth: Opportunity for professional advancement as we grow!
  • Culture: Diverse, welcoming culture with Employee Resource Groups
  • Referrals: Refer a friend and earn up to $2,000 per person!

What OneTouch Direct employees say

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