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Verizon Call Center Jobs in Raleigh, NC (NOW HIRING)

Victra

Order Support Agent

Raleigh, NC · On-site

$16.50 - $22/hr

Victra is Verizon's trusted business partner and largest premium retailer in the United States. Our ... Work in an open call center environment * Ability to wear a face covering throughout a full work ...

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Verizon Call Center information

See Raleigh, NC salary details

$9

$16

$22

How much do verizon call center jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for verizon call center in Raleigh, NC is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $17.21 per hour, depending on experience, location, and employer.

Is it hard to get hired at Verizon?

Getting hired for a Verizon Call Center position typically involves a competitive application process that includes an online application, interview, and background check. Candidates with strong communication skills, customer service experience, and familiarity with call center tools have better chances of being hired. The process can vary in difficulty depending on the role and location, but preparation and relevant skills improve prospects.

What is a Verizon Call Center job?

A Verizon Call Center job involves assisting customers with billing inquiries, technical support, plan changes, and troubleshooting services. Representatives handle inbound and outbound calls, providing solutions while delivering excellent customer service. The role requires strong communication skills, problem-solving abilities, and knowledge of Verizon's products and services. Training is provided to ensure employees can effectively support customers.

Does Verizon offer remote customer service jobs?

Verizon Call Center customer service jobs are often available as remote positions, especially for roles involving phone support and online communication. These jobs typically require good communication skills, a quiet work environment, and sometimes specific technical equipment or certifications. Remote customer service positions at Verizon provide flexibility and are part of the company's efforts to support work-from-home options.

What does a typical day look like for a Verizon Call Center representative?

As a Verizon Call Center representative, your day typically involves handling inbound or outbound calls from customers regarding billing, technical support, or product inquiries. You’ll use company systems to access customer information, troubleshoot issues, and process service requests while maintaining high standards of professionalism and empathy. The team environment is supportive, with supervisors available to assist with complex situations and continuous training to keep you updated on products and procedures. This role also requires adaptability, as priorities can shift based on call volume or new promotions, providing varied and dynamic workdays. Over time, successful representatives may have opportunities to advance into leadership or specialized support roles.

What are the key skills and qualifications needed to thrive in the Verizon Call Center position, and why are they important?

To thrive as a Verizon Call Center representative, you should have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic computer proficiency is often required, while some positions may also look for bilingual capabilities. Exceptional customer service, patience, and the ability to remain calm under pressure are standout soft skills in this environment. These skills ensure efficient resolution of customer issues, uphold company reputation, and contribute to a positive customer experience.

What is the highest paying call center job?

In call centers, supervisory or managerial roles such as Call Center Manager or Operations Manager tend to be the highest paying positions, often earning significantly more than frontline customer service representatives. These roles typically require leadership skills, experience, and sometimes certifications, and they oversee teams and processes within the call center environment.

Does Verizon allow work-from-home?

Verizon call center jobs often offer remote work options, especially for customer service representatives, depending on the role and location. These positions typically require familiarity with call center software and good communication skills, and some may have specific schedule or equipment requirements.
What are the most commonly searched types of Verizon Call Center jobs in Raleigh, NC? The most popular types of Verizon Call Center jobs in Raleigh, NC are:
What are popular job titles related to Verizon Call Center jobs in Raleigh, NC? For Verizon Call Center jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Verizon Call Center jobs in Raleigh, NC look for? The top searched job categories for Verizon Call Center jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Verizon Call Center jobs? Cities near Raleigh, NC with the most Verizon Call Center job openings:
Verizon Call Center jobs near you
Infographic showing various Verizon Call Center job openings in Raleigh, NC as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 73% Full Time, 19% Part Time, 1% Temporary, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,215 per year, or $17.4 per hour.

Call Center Customer Service Professional - IV

Indotronix International Corporation

Cary, NC • On-site

$62/hr

Full-time

Posted 15 days ago

Job description

Call Center Customer Service Professional - IV | Cary, North Carolina, United States Call Center Customer Service Professional - IV Location: Cary, NC | Hybrid (On-site: Tue-Thu, Remote: Mon & Fri) | Full Time [About the Role] Join a dynamic, 24/7/365 service operations team as a Call Center Customer Service Professional - IV. In this high-impact position, you will leverage your extensive technical support background to provide exceptional service, resolve complex problems, and ensure operational excellence for our customers. This hybrid role offers you a balanced work environment with opportunities for ongoing learning and advancement. [Responsibilities] - Serve as the critical point of contact for inbound customer service calls, performing in-depth diagnostics and troubleshooting to resolve technical issues rapidly. - Execute proactive outbound communications to internal teams and external customers to accelerate task completion, resolve escalations, and deliver clear user education on established processes. - Strategically escalate issues to management, specialized support teams, or external repair organizations to minimize downtime and expedite resolutions. - Keep customers informed with consistent, clear updates on ticket status, expected resolution times, and final outcomes, building strong relationships and ensuring high satisfaction. - Adapt to a rotating 24/7/365 shift schedule, starting with comprehensive day shift training and opportunities to move across shifts based on business needs. [Required Skills and Experience] - 7-10 years of hands-on experience in technical support, customer service, or service desk environments - Strong diagnostic and troubleshooting abilities - Outstanding communication and customer engagement skills - US Citizen with eligibility for Public Trust clearance - Ability to thrive in a fast-paced, multi-shift operation [Preferred Skills] - Prior Verizon service experience (highly valued) [Benefits] - Competitive compensation up to $62/hr - Hybrid work model for enhanced work-life balance - Comprehensive training and professional development - Exposure to mission-critical technology and high-impact customer interactions - Collaborative, supportive team culture - Career advancement within a nationally recognized organization [How to Apply] If you are dedicated to delivering exceptional customer experiences and meet the qualifications, apply now to join our Cary, NC team. Local candidates only.
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About Indotronix

Sourced by ZipRecruiter

In 1986, Indotronix established itself in the staffing space. 22 years later, Avani entered the scene, offering consulting and technology development. Finally, in 2016, the two joined forces to begin delivering talent across all areas, from Staffing to Consulting to unique platform development.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Rochester, NY, US

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