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Verizon Call Center Jobs in Raleigh, NC (NOW HIRING)

Victra

Order Support Agent

Raleigh, NC · On-site

$16.50 - $22/hr

Victra is Verizon's trusted business partner and largest premium retailer in the United States. Our ... Work in an open call center environment * Ability to wear a face covering throughout a full work ...

Victra Inc

Order Support Agent

Raleigh, NC · On-site

$18.25 - $24.25/hr

Victra is Verizon's trusted business partner and largest premium retailer in the United States. Our ... Work in an open call center environment * Ability to wear a face covering throughout a full work ...

Victra Inc

Guest Experience Specialist

Durham, NC · On-site

Victra is Verizon's trusted business partner and largest premium retailer in the United States. As ... call center environment • Ability to wear a face covering throughout a full work shift which ...

Victra

Guest Experience Specialist

Durham, NC · On-site

Victra is Verizon's trusted business partner and largest premium retailer in the United States. As ... call center environment • Ability to wear a face covering throughout a full work shift which ...

All JobsVerizon Call Center JobsVerizon Call Center Jobs in Raleigh, NC

Verizon Call Center information

See Raleigh, NC salary details

$10

$17

$24

How much do verizon call center jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for verizon call center in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What is a Verizon call center representative?

A Verizon Call Center job involves assisting customers with billing inquiries, technical support, plan changes, and troubleshooting services. Representatives handle inbound and outbound calls, providing solutions while delivering excellent customer service. The role requires strong communication skills, problem-solving abilities, and knowledge of Verizon's products and services. Training is provided to ensure employees can effectively support customers.

What does a Verizon call center representative do?

As a Verizon Call Center representative, your day typically involves handling inbound or outbound calls from customers regarding billing, technical support, or product inquiries. You’ll use company systems to access customer information, troubleshoot issues, and process service requests while maintaining high standards of professionalism and empathy. The team environment is supportive, with supervisors available to assist with complex situations and continuous training to keep you updated on products and procedures. This role also requires adaptability, as priorities can shift based on call volume or new promotions, providing varied and dynamic workdays. Over time, successful representatives may have opportunities to advance into leadership or specialized support roles.

What skills and qualifications are needed to thrive as a Verizon call center representative?

To thrive as a Verizon Call Center representative, you should have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic computer proficiency is often required, while some positions may also look for bilingual capabilities. Exceptional customer service, patience, and the ability to remain calm under pressure are standout soft skills in this environment. These skills ensure efficient resolution of customer issues, uphold company reputation, and contribute to a positive customer experience.

Does Verizon allow work from home?

Verizon call center jobs often offer remote work options, especially for customer service representatives, depending on the role and location. Employees typically need to have a suitable home office setup and may be required to complete training or certification to work remotely.

What are the most commonly searched types of Verizon Call Center jobs in Raleigh, NC?

The most popular types of Verizon Call Center jobs in Raleigh, NC are:

What are popular job titles related to Verizon Call Center jobs in Raleigh, NC?

For Verizon Call Center jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Verizon Call Center jobs in Raleigh, NC look for?

The top searched job categories for Verizon Call Center jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Verizon Call Center jobs?

Cities near Raleigh, NC with the most Verizon Call Center job openings:

Verizon Call Center jobs near you
Infographic showing various Verizon Call Center job openings in Raleigh, NC as of August 2026, with employment types broken down into 51% Full Time, and 49% Part Time. Highlights an 100% In-person job distribution, with an average salary of $36,215 per year, or $17.4 per hour.

Call Center Customer Service Professional - IV Jobs

ClearanceJobs

Cary, NC • On-site

$62/hr

Other

Posted 9 days ago

Job description

Call Center Customer Service Professional - IV

Location: Cary, NC | Hybrid (On-site: Tue-Thu, Remote: Mon & Fri) | Full Time

Join a dynamic, 24/7/365 service operations team as a Call Center Customer Service Professional - IV. In this high-impact position, you will leverage your extensive technical support background to provide exceptional service, resolve complex problems, and ensure operational excellence for our customers. This hybrid role offers you a balanced work environment with opportunities for ongoing learning and advancement.

Serve as the critical point of contact for inbound customer service calls, performing in-depth diagnostics and troubleshooting to resolve technical issues rapidly.

Execute proactive outbound communications to internal teams and external customers to accelerate task completion, resolve escalations, and deliver clear user education on established processes.

Strategically escalate issues to management, specialized support teams, or external repair organizations to minimize downtime and expedite resolutions.

Keep customers informed with consistent, clear updates on ticket status, expected resolution times, and final outcomes, building strong relationships and ensuring high satisfaction.

Adapt to a rotating 24/7/365 shift schedule, starting with comprehensive day shift training and opportunities to move across shifts based on business needs.

Required Skills and Experience:

  • 7-10 years of hands-on experience in technical support, customer service, or service desk environments
  • Strong diagnostic and troubleshooting abilities
  • Outstanding communication and customer engagement skills
  • US Citizen with eligibility for Public Trust clearance
  • Ability to thrive in a fast-paced, multi-shift operation

Preferred Skills:

  • Prior Verizon service experience (highly valued)

Benefits:

  • Competitive compensation up to $62/hr
  • Hybrid work model for enhanced work-life balance
  • Comprehensive training and professional development
  • Exposure to mission-critical technology and high-impact customer interactions
  • Collaborative, supportive team culture
  • Career advancement within a nationally recognized organization

If you are dedicated to delivering exceptional customer experiences and meet the qualifications, apply now to join our Cary, NC team. Local candidates only.

Apply