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Verizon Call Center Jobs (NOW HIRING)

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How much do verizon call center jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for verizon call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Verizon call center representative?

A Verizon Call Center job involves assisting customers with billing inquiries, technical support, plan changes, and troubleshooting services. Representatives handle inbound and outbound calls, providing solutions while delivering excellent customer service. The role requires strong communication skills, problem-solving abilities, and knowledge of Verizon's products and services. Training is provided to ensure employees can effectively support customers.

What does a Verizon call center representative do?

As a Verizon Call Center representative, your day typically involves handling inbound or outbound calls from customers regarding billing, technical support, or product inquiries. You’ll use company systems to access customer information, troubleshoot issues, and process service requests while maintaining high standards of professionalism and empathy. The team environment is supportive, with supervisors available to assist with complex situations and continuous training to keep you updated on products and procedures. This role also requires adaptability, as priorities can shift based on call volume or new promotions, providing varied and dynamic workdays. Over time, successful representatives may have opportunities to advance into leadership or specialized support roles.

What skills and qualifications are needed to thrive as a Verizon call center representative?

To thrive as a Verizon Call Center representative, you should have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic computer proficiency is often required, while some positions may also look for bilingual capabilities. Exceptional customer service, patience, and the ability to remain calm under pressure are standout soft skills in this environment. These skills ensure efficient resolution of customer issues, uphold company reputation, and contribute to a positive customer experience.

Does Verizon allow work from home?

Verizon call center jobs often offer remote work options, especially for customer service representatives, depending on the role and location. Employees typically need to have a suitable home office setup and may be required to complete training or certification to work remotely.
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Verizon Call Center jobs near you
Infographic showing various Verizon Call Center job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Lead Call Center Operator

Baltimore, MD • On-site

Mercy Medical Center
See more jobs at Mercy Medical Centerexternal

$33.53/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Summary

Join Our Team at Mercy Medical Center – Now Hiring a Lead Call Center Operator for our Cardiology Call Center!

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.


Responsibilities

The Lead Call Center Operator  will be the initial point of contact for all patients and this interaction will function as a  key component to the overall patient experience. Responsibilities include:

  • Provide high quality customer service on every call
  • Promote teamwork and call center success
  • Responsible for satisfying the customer and maintaining the image of Mercy Medical Center.
  • Scheduling office appointments and procedures
  • Taking accurate phone messages
  • Making reminder calls to patients per office protocol
  • Taking accurate Rx refill requests and sending them through Epic to provider pools
  • Ensure referrals are in the system for upcoming appointments
  • Flag offices for patients coming with high balances
  • Sending out new patient packets
  • Scanning documents
  • Working workqueues (WQs)
  • Recommending workflow efficiencies to improve the patient experience
  • Provide patients with information on physicians, directions to locations and educational materials
  • Answer patients or physicians questions
  • Interviews callers to obtain full understanding of what information is being requested

This position requires a self-directed individual with comprehensive knowledge of insurance requirements, customer service skills, problem solving and the ability to multi-task. 


Requirements

EDUCATION AND WORK EXPERIENCE

  • Education and Work Experience:
    • Must possess a high school diploma or GED.
    • One year of medical office experience preferred.
    • Previous experience in a call center preferred.
    • Must be computer literate.
    • Must have good organizational skills and the ability to handle multiple tasks and communicate well with personnel, visitors, customer, patients and the general public.
    • Must have excellent customer service skills and appropriately respond to all different types of patient needs.
    • Knowledge of medical terminology is preferred.

Min
USD $20.32/Hr.
Max
USD $33.53/Hr.
Salary Information
Compensation decisions are made in alignment with internal equity, role scope, and market data to ensure fair and consistent pay practices. Most new hires are typically placed within the lower to mid-portion of the range; offers above that level are reserved for candidates with advanced or highly specialized qualifications.
Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

  • Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
  • 403(b) retirement plan with generous company match and “catch up” provision
  • Paid Time Off (PTO) & company paid holidays
  • Tuition reimbursement
  • Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
  • Employer paid Short & Long Term Disability benefits for eligible employees
  • Voluntary Benefits
  • Discounts on auto & home insurance and Verizon plans
  • Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.

Qualifications:

EDUCATION AND WORK EXPERIENCE

  • Education and Work Experience:
    • Must possess a high school diploma or GED.
    • One year of medical office experience preferred.
    • Previous experience in a call center preferred.
    • Must be computer literate.
    • Must have good organizational skills and the ability to handle multiple tasks and communicate well with personnel, visitors, customer, patients and the general public.
    • Must have excellent customer service skills and appropriately respond to all different types of patient needs.
    • Knowledge of medical terminology is preferred.
Education:UNAVAILABLEEmployment Type: FULL_TIME

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