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Verizon Wireless Call Center Jobs in Indiana (NOW HIRING)

Round Room

Customer Retention & Sales Specialist

Fishers, IN · On-site

$13.25 - $18.25/hr

As a customer retention & sales specialist, you'll engage Verizon Wireless customers to uncover ... Call center or wireless experience a plus * Confident, engaging phone presence * Strong objection ...

Collins Mobile LLC

Call Center Representative

Marion, IN · On-site

$13.50 - $17/hr

Call Center Representative Corporate - Marion, IN 46953 Overview Salary Range $17.00 Base ... The Remote Wireless Sales Representative is responsible for answering inbound sales calls in a ...

Round Room

Inside Sales Agent

Fishers, IN · On-site

Create a positive and memorable wireless experience that compliments Verizon Wireless. * Monitor ... Previous call center or wireless experience a plus. * Energetic yet compassionate phone skills ...

The LaSalle Group

IT and ERP Support

Indianapolis, IN · On-site

$60K - $70K/yr

This location supports executive leadership and an expanding call-center operation, creating the ... Troubleshoot wired and wireless connectivity, VPN access, TCP/IP, DNS, DHCP, and common network ...

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All JobsVerizon Wireless Call Center JobsVerizon Wireless Call Center Jobs in Indiana

Verizon Wireless Call Center information

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$10

$17

$23

How much do verizon wireless call center jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for verizon wireless call center in Indiana is $17.04, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Verizon Wireless Call Center representative?

To excel as a Verizon Wireless Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center telephony, and company-specific software is typically required. Outstanding representatives demonstrate patience, active listening, and a positive attitude when handling customer inquiries and issues. These skills are vital to ensure customer satisfaction, efficient issue resolution, and a positive overall experience with the company.

What is the difference between Verizon Wireless Call Center vs Verizon Wireless Customer Service Representative?

AspectVerizon Wireless Call CenterVerizon Wireless Customer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, inbound and outbound callsCall center setting, inbound customer inquiries
Employer & IndustryVerizon Wireless, telecommunicationsVerizon Wireless, telecommunications

The Verizon Wireless Call Center and Customer Service Representative roles both operate within the telecommunications industry, often in similar call center environments. The main difference lies in the scope: call center agents handle a broader range of inbound and outbound calls, including technical support and sales, while customer service representatives primarily focus on assisting existing customers with account issues and inquiries. Both roles require similar credentials and training, making them closely related but distinct in daily responsibilities.

What are some common challenges faced by agents in a Verizon Wireless Call Center, and how are they supported in overcoming them?

Agents in a Verizon Wireless Call Center often encounter high call volumes, diverse customer concerns, and the need to quickly adapt to new products or policies. To address these challenges, Verizon provides comprehensive onboarding, ongoing training, and access to knowledge bases. Team leads and supervisors are readily available to offer real-time guidance, and there are regular team meetings to share best practices. Additionally, performance is monitored with constructive feedback to help agents continuously improve and succeed in their roles.

What does a Verizon Wireless Call Center representative do?

A Verizon Wireless Call Center representative assists customers with their wireless service needs, such as billing inquiries, technical support, account management, and plan changes. They handle incoming calls, resolve issues, and provide information about Verizon’s products and services. Representatives are trained to deliver excellent customer service while troubleshooting problems and ensuring customer satisfaction. They may also process payments, update account information, and escalate complex issues to specialized teams if necessary.
What are the most commonly searched types of Verizon Wireless Call Center jobs in Indiana? The most popular types of Verizon Wireless Call Center jobs in Indiana are:
What are popular job titles related to Verizon Wireless Call Center jobs in Indiana? For Verizon Wireless Call Center jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Verizon Wireless Call Center jobs in Indiana look for? The top searched job categories for Verizon Wireless Call Center jobs in Indiana are:
What cities in Indiana are hiring for Verizon Wireless Call Center jobs? Cities in Indiana with the most Verizon Wireless Call Center job openings:
Verizon Wireless Call Center jobs near you
Infographic showing various Verizon Wireless Call Center job openings in Indiana as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,452 per year, or $17 per hour.

Customer Retention & Sales Specialist

TCC, Verizon Authorized Retailer

Fishers, IN

$12.75 - $17.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Job description


Customer Retention & Sales Specialist

Wireless Contact Center | Fishers, IN

Drive Relationships. Create Opportunities. Get Paid for Both.

This role isn’t about hard selling on every call—it’s about knowing when to sell and when to connect. As a customer retention & sales specialist, you’ll engage Verizon Wireless customers to uncover opportunities, strengthen relationships, and guide customers back to our retail stores when that’s the best next step.
When the sales opportunity presents itself, you’ll confidently close it. When it doesn’t, you’ll still win by driving in‑store visits—and get paid for it.

What You’ll Do

  • Make outbound calls to existing Verizon Wireless customers
  • Identify sales opportunities or schedule store visits when appropriate
  • Analyze customer accounts to save money or add value
  • Sell wireless products and services when the opportunity presents itself
  • Maintain callbacks, follow-ups, and accurate CRM documentation
  • Track daily productivity and participate in team huddles and training
  • Stay current on promotions, devices, and pricing

What We’re Looking For

  • 3+ years of success in commission-based sales (preferred)
  • Call center or wireless experience a plus
  • Confident, engaging phone presence
  • Strong objection-handling and problem-solving skills
  • Organized, self-motivated, and comfortable multitasking
  • Experience with Salesforce or similar CRM tools preferred

Earnings Potential

  • Competitive hourly base plus commission
  • Earn commissions on sales closed and customers driven to retail stores
  • Unlimited customer opportunities nationwide
  • Top performers consistently exceed monthly goals

Perks

  • Hourly Guaranteed Pay
  • Same Day Pay Options
  • Generous Commissions
  • Employee Profit Share
  • Career Development
  • Paid Time Off
  • Paid Community Time
  • Paid Employees Matter Day
  • Generous Community Grant Opportunities
  • Employee Resource Groups
  • Medical, Dental, Vision
  • 401K with Company Match
  • Long-Term and Short-Term Disability
  • Critical and Accident Benefits
  • Family Related Time Off
  • Employee Assistance Program
  • Employee Referral Program
  • Rewards and Recognition

Ready to turn conversations into connections—and opportunities into earnings?

Working at The Cellular Connection

Perks for workers

  • Paid Time Off

  • Paid Community Time

  • Paid Employee Matters Day

  • Same Day Pay Options

  • Generous Community Grant Opportunities

  • Employee Resource Group

  • Medical, Dental, Vision

  • 401K with Company Match

  • Long-Term and Short-Term Disability

  • Critical and Accident Benefits

  • Employee Assistance Program

  • Verizon Discount Options

  • Rewards and Recognition

About The Cellular Connection, in their own words

From The Cellular Connection

Founded in 1991, TCC operates over 500 locations from coast to coast. Our long-standing relationship with Verizon allows us to make our services more accessible to customers while offering unparalleled customer service and competitive pricing. We employ nearly 2,000 people across the U.S., from sales associates to our store support team members.

Our purpose is to passionately make a difference in the lives of our employees, customers, and the communities where we live and work. TCC is a Culture of Good, Inc. company that encourages employees to give back in every community they serve. We have donated more than 1 million backpacks with school supplies to children and appreciation packs to more than 25,000 teachers across the U.S. We also host annual events to honor veterans and support child-centered nonprofits. TCC’s corporate giving program, TCC Gives, encourages nonprofits to contact their local stores to apply for support through the Community Grants program. They have surpassed $7 million in donations to local nonprofits across the country. TCC also works closely with More Than a Phone, a nonprofit that partners with local domestic violence organizations to keep survivors connected with free smartphones and data.

To learn more about TCC, visit TCCRocks.com, and connect with the company on Facebook, Twitter, LinkedIn, and Instagram.

Company values

From The Cellular Connection

We serve our employees, customers and communities through living out our 5 Promises.

CARE- we respect the people around us and embrace our differences.

CONNECT- we intentionally create space and remove barriers to promote meaningful connections because we know that representation matters.

BE AUTHENTIC - we champion authentic relationships within our business and communities we serve.

INSPIRE- we will be the example for others to follow throughout our workplace and our communities.

DRIVE THE BUSINESS- diverse teams promote cross-functional innovation, strong community relationships and overall success.

Diversity and inclusion statement

From The Cellular Connection

Come as you are; we celebrate our differences!

At TCC, equity, diversity, and inclusion are not just words. They are our guiding principles as we build our teams, cultivate leaders, and create a work environment that reflects the customers and communities in which we live and serve.​​​​​