ZipRecruiter

Log In

1

Call Center Supervisor Jobs in Indiana (NOW HIRING)

State of Indiana

Call Center Agent

Madison, IN · On-site

$12.65/hr

The Call Center Agent will provide a first-class service, ensuring that the guests' needs are met, and will do this in a pleasant manner as an ambassador of the hotel. They will be knowledgeable ...

State of Indiana

Call Center Agent

Madison, IN · On-site

$12.65/hr

The Call Center Agent will provide a first-class service, ensuring that the guests' needs are met, and will do this in a pleasant manner as an ambassador of the hotel. They will be knowledgeable ...

previous page

Showing results 41-60

All JobsCall Center Supervisor JobsCall Center Supervisor Jobs in Indiana

Call Center Supervisor information

See Indiana salary details

$28.1K

$60.7K

$104.2K

How much do call center supervisor jobs pay per year?

As of Sep 4, 2026, the average yearly pay for call center supervisor in Indiana is $60,742.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,700.00 and $71,400.00 per year, depending on experience, location, and employer.

What is a call center supervisor?

Call Center Supervisors are professionals responsible for overseeing the daily operations of a call center team. They manage and support customer service representatives, monitor performance, handle escalated issues, and ensure quality service is delivered to customers. Their duties often include scheduling shifts, training staff, providing feedback, and implementing procedures to improve efficiency and customer satisfaction. Effective Call Center Supervisors play a key role in maintaining high morale and achieving organizational goals.

What are the key skills and qualifications needed to thrive as a call center supervisor, and why are they important?

To thrive as a Call Center Supervisor, you need strong leadership abilities, customer service expertise, and experience in call center operations, often backed by a relevant associate or bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and reporting platforms is typically required. Excellent communication, problem-solving, and conflict resolution skills are vital for effectively managing teams and handling escalated customer issues. These skills ensure efficient team performance, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center supervisors and how can they be effectively managed?

Call Center Supervisors often encounter challenges such as high employee turnover, maintaining team motivation, and handling escalated customer issues. To effectively manage these challenges, supervisors focus on building strong communication channels, providing regular feedback, and offering ongoing training opportunities for their team members. Implementing clear performance metrics and fostering a supportive work environment also play a key role in reducing stress and improving overall team productivity. Collaboration with other departments, such as quality assurance and human resources, can further help address operational issues and create a positive, solution-oriented workplace.

What is the difference between Call Center Supervisor vs Customer Service Manager?

AspectCall Center SupervisorCustomer Service Manager
ResponsibilitiesOversees daily call center operations, manages agents, ensures quality serviceDevelops customer service strategies, manages teams, improves customer satisfaction
Required CredentialsHigh school diploma or equivalent; some roles prefer associate's degreeBachelor's degree often preferred; experience in customer service
Work EnvironmentCall centers, customer support centersCorporate offices, customer service departments
Industry UsageCommonly used in call centers and support centersUsed across various industries with customer service teams

The main difference between a Call Center Supervisor and a Customer Service Manager lies in scope and focus. Call Center Supervisors primarily oversee daily operations and agent performance within call centers, while Customer Service Managers develop broader strategies to enhance overall customer satisfaction across multiple channels. Both roles require similar credentials and are integral to customer support teams, but their responsibilities and work environments differ slightly.

How much do call center supervisors make in the US?

Call center supervisors in the US typically earn an average salary of around $50,000 to $65,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and whether the role involves managing large teams or specialized customer service functions.

What are the most commonly searched types of Call Center Supervisor jobs in Indiana?

The most popular types of Call Center Supervisor jobs in Indiana are:

What are popular job titles related to Call Center Supervisor jobs in Indiana?

For Call Center Supervisor jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Call Center Supervisor jobs in Indiana look for?

The top searched job categories for Call Center Supervisor jobs in Indiana are:

What cities in Indiana are hiring for Call Center Supervisor jobs?

Cities in Indiana with the most Call Center Supervisor job openings:

What are popular job titles related to Call Center Supervisor jobs in IN?

For Call Center Supervisor jobs in IN, the most frequently searched job titles are:

Call Center Supervisor jobs near you
Infographic showing various Call Center Supervisor job openings in Indiana as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $60,742 per year, or $29.2 per hour.

Call Center Agent

State of Indiana

Madison, IN • On-site

$12.65/hr

Full-time, Part-time

Medical, PTO

Re-posted 6 days ago

Key responsibilities

  • Answer phones and assist customers in making, altering, or canceling reservations.

  • Respond to emails with reservation information, confirmations, and additional details.

  • Advise customers regarding ongoing promotions or available upgrades that may enhance their experience.

State Of Indiana rating

7.0

Company rating: 7.0 out of 10

Based on 189 frontline employees who took The Breakroom Quiz

41st of 50 rated states

Job description

Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About the Indiana State Park Inns:
As one of the oldest state park lodging systems in the country, the Indiana State Park Inns proudly operates seven unique and beautiful facilities throughout our great state of Indiana. Each one offers a unique experience for guests to enjoy the sights and sounds of nature and make memories naturally!
Role Overview:
At the Indiana State Park Inns, success is based on teamwork, quality, integrity, loyalty, passion, friendliness, and safety. Indiana State Park Inns workers provide friendly customer service while ensuring the general upkeep of the inn to provide guests with a high-quality experience.
Salary Information:
This position starts at $12.65 per hour.
A Day in the Life:
The Call Center Agent will provide a first-class service, ensuring that the guests' needs are met, and will do this in a pleasant manner as an ambassador of the hotel. They will be knowledgeable about the product and effective at selling it on the telephone and handling general inquiries regarding bookings, and amenities. The essential functions of this role are as follows:
  • Answer phones and assist customers in making, altering, or canceling reservations.
  • Respond to emails with reservation information, confirmations, and additional details.
  • Advise customers regarding ongoing promotions or available upgrades that may enhance their experience.
  • Answer questions regarding rooms, facilities, rates, and events.
  • Accurately record customer information and charge credit cards upon successful reservations.
  • Completing daily tasks as assigned.

What You'll Need for Success:
You must meet the following requirements to be considered for employment:
  • High school diploma or GED certificate.
  • Excellent customer service skills.
  • Ability to take care of guests' needs in a professional manner.
  • Excellent phone etiquette and verbal communication skills.
  • Strong computer proficiency and email communication skills.
  • Attention to detail and ability to resolve customer issues.
  • Ability to work independently and as a team.
  • Should expect to work afternoons, evenings, weekends, and holidays.
  • May be required to wear an Indiana State Park Inns-provided uniform.
  • May experience working in potentially inclement weather.

Benefits of Employment with the Indiana State Park Inns:
Indiana State Park Inns supplements its full-time workforce with intermittent and part-time employees to effectively manage the workload. Management will determine which positions are considered part-time and which are considered intermittent. Part-time and intermittent employees enjoy flexible scheduling, have opportunities to learn new skills, and experience working in one of the most beautiful places in Indiana!
Employees who are placed in intermittent positions work less than 30 hours per week and are not eligible for benefits. Employees who are placed in part-time positions work 30-36 hours per week and are eligible for a limited benefits package which includes medical insurance, paid time off, and new parent leave.
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
Current Employee? Click here to apply.

What State Of Indiana employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply