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Call Center Supervisor Jobs in Indiana (NOW HIRING)

STI

Call Center Rep

Indianapolis, IN · On-site

$15.25 - $19/hr

Forward call back messages to Volunteer Supervisors at the end of the day. *Put together new ... center experience Nice to have 0

Procyon TS

CALL CENTER REPRESENTATIVE

Indianapolis, IN · On-site

$15.25 - $19/hr

Required Prior experience in a fast-paced call center environment. Required 2 Years Customer service related experience. Required 2 Years Experience adhering to ethical and confidentiality ...

Vir Healthway

Tax Call Center Rep

Indianapolis, IN · On-site

$23.95/hr

Tax Call Center Rep Duration: 6 Months Location: Indianapolis, IN 46204 Pay Rate: $23.95/H W2 Interview: No Interview Work Mode: Onsite Client: IN-DOR-Tax Call Center Rep. (798916) Skills High school ...

Conflux Systems

Tax Call Center Rep

Indianapolis, IN · On-site

$23.95/hr

Tax Call Center Rep Duration: 6 Months Location: Indianapolis, IN 46204 Pay Rate: $23.95/H W2 Interview: No Interview Work Mode: Onsite Client: IN-DOR-Tax Call Center Rep. (798916) Skills High school ...

Conflux Systems

Tax Call Center Rep

Indianapolis, IN · On-site

$23.95/hr

Tax Call Center Rep Duration: 6 Months Location: Indianapolis, IN 46204 Pay Rate: $23.95/H W2 Interview: No Interview Work Mode: Onsite Client: IN-DOR-Tax Call Center Rep. (798916) Skills High school ...

Pldi

Call Center Agent

Indianapolis, IN · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities:

Resource Hub

Call Center Representative

Indianapolis, IN · On-site

$15.25 - $19/hr

The Call Center Representative is responsible for handling inbound and outbound communication with patients and partners, assisting with service requests, and ensuring timely and accurate follow-up. ...

Pldi

Call Center Agent

Indianapolis, IN · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities:

Pldi

Call Center Agent

Indianapolis, IN

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team. You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities:

Resource Hub

Call Center Representative

Indianapolis, IN · On-site

$15.25 - $19/hr

The Call Center Representative is responsible for handling inbound and outbound communication with patients and partners, assisting with service requests, and ensuring timely and accurate follow-up. ...

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Showing results 21-40

All JobsCall Center Supervisor JobsCall Center Supervisor Jobs in Indiana

Call Center Supervisor information

See Indiana salary details

$28.1K

$60.7K

$104.2K

How much do call center supervisor jobs pay per year?

As of Aug 15, 2026, the average yearly pay for call center supervisor in Indiana is $60,742.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,700.00 and $71,400.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center supervisors and how can they be effectively managed?

Call Center Supervisors often encounter challenges such as high employee turnover, maintaining team motivation, and handling escalated customer issues. To effectively manage these challenges, supervisors focus on building strong communication channels, providing regular feedback, and offering ongoing training opportunities for their team members. Implementing clear performance metrics and fostering a supportive work environment also play a key role in reducing stress and improving overall team productivity. Collaboration with other departments, such as quality assurance and human resources, can further help address operational issues and create a positive, solution-oriented workplace.

What are the key skills and qualifications needed to thrive as a call center supervisor, and why are they important?

To thrive as a Call Center Supervisor, you need strong leadership abilities, customer service expertise, and experience in call center operations, often backed by a relevant associate or bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and reporting platforms is typically required. Excellent communication, problem-solving, and conflict resolution skills are vital for effectively managing teams and handling escalated customer issues. These skills ensure efficient team performance, high customer satisfaction, and the achievement of organizational targets.

What is a call center supervisor?

Call Center Supervisors are professionals responsible for overseeing the daily operations of a call center team. They manage and support customer service representatives, monitor performance, handle escalated issues, and ensure quality service is delivered to customers. Their duties often include scheduling shifts, training staff, providing feedback, and implementing procedures to improve efficiency and customer satisfaction. Effective Call Center Supervisors play a key role in maintaining high morale and achieving organizational goals.

What is the difference between Call Center Supervisor vs Customer Service Manager?

AspectCall Center SupervisorCustomer Service Manager
ResponsibilitiesOversees daily call center operations, manages agents, ensures quality serviceDevelops customer service strategies, manages teams, improves customer satisfaction
Required CredentialsHigh school diploma or equivalent; some roles prefer associate's degreeBachelor's degree often preferred; experience in customer service
Work EnvironmentCall centers, customer support centersCorporate offices, customer service departments
Industry UsageCommonly used in call centers and support centersUsed across various industries with customer service teams

The main difference between a Call Center Supervisor and a Customer Service Manager lies in scope and focus. Call Center Supervisors primarily oversee daily operations and agent performance within call centers, while Customer Service Managers develop broader strategies to enhance overall customer satisfaction across multiple channels. Both roles require similar credentials and are integral to customer support teams, but their responsibilities and work environments differ slightly.

How much do call center supervisors make in the US?

In the US, call center supervisors typically earn an average salary of around $50,000 to $65,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and whether the role involves team management or specialized skills.

How much does a call center supervisor make?

The average salary for a call center supervisor in Florida is approximately $45,000 to $60,000 per year, depending on experience, company size, and location. Supervisors often oversee teams, handle customer service issues, and may require leadership skills and familiarity with call center software.

What are the most commonly searched types of Call Center Supervisor jobs in Indiana?

The most popular types of Call Center Supervisor jobs in Indiana are:

What are popular job titles related to Call Center Supervisor jobs in Indiana?

For Call Center Supervisor jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Call Center Supervisor jobs in Indiana look for?

The top searched job categories for Call Center Supervisor jobs in Indiana are:

What cities in Indiana are hiring for Call Center Supervisor jobs?

Cities in Indiana with the most Call Center Supervisor job openings:

What are popular job titles related to Call Center Supervisor jobs in IN?

For Call Center Supervisor jobs in IN, the most frequently searched job titles are:

Call Center Supervisor jobs near you
Infographic showing various Call Center Supervisor job openings in Indiana as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $60,742 per year, or $29.2 per hour.

Customer Service Team Lead

Verida, Inc.

Indianapolis, IN • On-site

Other

Re-posted 23 days ago

Verida rating

5.0

Company rating: 5.0 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Call Center Supervisor Assistant

Assist the Supervisor in the call center operation in accordance with policies and procedures. Ensure smooth call center operation during shift.

Essential Functions
  • Monitor the operation in accordance with policies and procedures.
  • Train and coach team members in conjunction with supervisor.
  • Responsible for shift schedule to include, work station assignments/rotations with supervisor.
  • Coordinate production startups, shutdowns, and changeovers with supervisor.
  • Responsible to meet shift goals.
  • Responsible for quality control.
  • Make adjustments as necessary during shift to maintain compliance within specifications.
  • Operate within standard operating procedures (SOPs).
  • Communicate with Supervisor.
  • Ensure a clean and safe work environment.
  • Complete shift paperwork.
  • Assist in assigned department as necessary.
  • Other duties as assigned.
Qualifications Required
  • Strong reading, writing, and arithmetic skills required.
  • Computer literate with the ability to learn customer service software applications.
  • Duties require professional verbal and written communication skills
  • Ability to type 30 wpm.
  • Work requires willingness to work a flexible schedule including days, nights, holidays and weekends.
Qualification
  • High school diploma or equivalent.

What Verida employees say

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