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Virtual Call Center Manager Jobs in Indiana (NOW HIRING)

HealthLinc

Phone Operator (51257)

Valparaiso, IN

This position will work closely with the call center staff and will report to the Call Center Manager. JOB RESPONSIBILITIES: * Registers or verifies patient information for every phone call ...

HealthLinc

Phone Operator (51257)

Valparaiso, IN · On-site

This position will work closely with the call center staff and will report to the Call Center Manager. JOB RESPONSIBILITIES: * Registers or verifies patient information for every phone call ...

Acr1 Com Commercial Roofing

Call Center Agent

Muncie, IN · On-site

$15 - $25/hr

TEAM Telemarketing Manager Employment Type: Full-Time (36 hours per week) Hours: Monday through ... Call Center Agent (Lead Generator) COMPENSATION Hourly rate is $15.00 per hour, plus an additional ...

Acr1 Com Commercial Roofing

Call Center Agent

Muncie, IN · On-site

$15/hr

TEAM Telemarketing Manager Employment Type: Full-Time (36 hours per week) Hours: Monday through ... Call Center Agent (Lead Generator) COMPENSATION Hourly rate is $15.00 per hour, plus an additional ...

Don Ayres Honda

Call Center Representative

Fort Wayne, IN

$15.75 - $19.75/hr

The Call Center Representative works closely with Service Advisors, Service Managers, and other dealership personnel to support customer satisfaction, appointment retention, and efficient service ...

Don Ayres Honda

Call Center Representative

Fort Wayne, IN · On-site

$15.75 - $19.75/hr

The Call Center Representative works closely with Service Advisors, Service Managers, and other dealership personnel to support customer satisfaction, appointment retention, and efficient service ...

Don Ayres Honda

Call Center Representative

Fort Wayne, IN · On-site

$15.75 - $19.75/hr

The Call Center Representative works closely with Service Advisors, Service Managers, and other dealership personnel to support customer satisfaction, appointment retention, and efficient service ...

Don Ayres Honda

Call Center Representative

Fort Wayne, IN · On-site

$15.75 - $19.75/hr

The Call Center Representative works closely with Service Advisors, Service Managers, and other dealership personnel to support customer satisfaction, appointment retention, and efficient service ...

Don Ayres Honda

Call Center Representative

Fort Wayne, IN

$15.75 - $19.75/hr

The Call Center Representative works closely with Service Advisors, Service Managers, and other dealership personnel to support customer satisfaction, appointment retention, and efficient service ...

COLLINS MOBILE

Call Center Representative

Marion, IN · Remote

$15 - $17/mo

Job Summary Our Call Center Representative is a customer service and inbound sales focused role ... management skills · Adaptability and flexibility · Problem Solving · Ability to build ...

Resource Hub

Call Center Representative

Indianapolis, IN · On-site

$15.25 - $19/hr

Overview: The Call Center Representative is responsible for handling inbound and outbound ... Enter and manage service tickets as needed * Communicate clearly regarding service timelines and ...

STI

Call Center Rep

Indianapolis, IN · On-site

$15.25 - $19/hr

Inform the Office Manager when supplies of materials are low *Put away all deliveries in an orderly ... Call center experience Nice to have 0

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All JobsCall Center JobsVirtual Call Center Manager JobsVirtual Call Center Manager Jobs in Indiana

Virtual Call Center Manager information

See Indiana salary details

$28.1K

$60.7K

$104.2K

How much do virtual call center manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for virtual call center manager in Indiana is $60,742.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,700.00 and $71,400.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Virtual Call Center Managers and how can they be addressed?

Virtual Call Center Managers often face challenges such as maintaining team engagement, monitoring performance remotely, and ensuring consistent communication across dispersed teams. To address these, managers can implement regular video check-ins, use performance tracking software, and foster a strong team culture through virtual team-building activities. Additionally, clear communication protocols and ongoing training help ensure everyone stays aligned with company goals and service standards.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Manager, and why are they important?

To thrive as a Virtual Call Center Manager, you need strong leadership, organizational skills, and experience in customer service management, typically supported by a relevant degree or equivalent experience. Familiarity with call center management software (such as Five9 or Zendesk), CRM systems, and workforce management tools is essential, and certifications like COPC or CCMP are advantageous. Excellent communication, problem-solving abilities, and the capacity to motivate remote teams are standout soft skills in this role. These skills ensure efficient operations, high team performance, and superior customer satisfaction in a virtual environment.

What is a Virtual Call Center Manager?

A Virtual Call Center Manager is a professional responsible for overseeing the operations of a call center where agents work remotely, rather than from a physical office. Their duties include managing staff, monitoring performance metrics, ensuring high-quality customer service, and implementing technology solutions to support remote teams. They also handle scheduling, training, and resolving escalated customer issues. This role requires strong leadership, communication, and organizational skills, as well as familiarity with call center software and remote work best practices.
What are the most commonly searched types of Virtual Call Center jobs in Indiana? The most popular types of Virtual Call Center jobs in Indiana are:
What are popular job titles related to Virtual Call Center Manager jobs in Indiana? For Virtual Call Center Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Manager jobs in Indiana look for? The top searched job categories for Virtual Call Center Manager jobs in Indiana are:
What cities in Indiana are hiring for Virtual Call Center Manager jobs? Cities in Indiana with the most Virtual Call Center Manager job openings:
Virtual Call Center Manager jobs near you
Infographic showing various Virtual Call Center Manager job openings in Indiana as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $60,742 per year, or $29.2 per hour.
Phone Operator (51257)

Phone Operator (51257)

HealthLinc

Valparaiso, IN

Full-time

Posted 22 days ago

HealthLinc rating

8.0

Company rating: 8.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

As a Scheduler, you will use a multi-line phone system and our scheduling software to greet and register patients, schedule their appointments, assist them with any questions, and direct their calls as necessary. This position will work closely with the call center staff and will report to the Call Center Manager.

JOB RESPONSIBILITIES:

  • Registers or verifies patient information for every phone call, schedules patient appointments according to provider scheduling templates, and instructs patients accordingly in preparation of their appointment.
  • Provides information to patients regarding scheduling, insurance coverage and other information as authorized by the Call Center Lead/Call Center Manager.
  • Sends tasks to providers and other staff as necessary.
  • Receives and logs voicemails and conducts call backs as necessary.
  • Consults with Call Center Lead/Call Center Manager for scheduling conflicts.
  • Calls to patients to remind them of and confirm their appointments.
  • Will fill-in as an Operator if the Operator line is full.
  • All HealthLinc staff is committed to engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH).
  • Performs other duties as assigned.

Level 2 (in addition to above)

  • Performs no show appointments and submits proper timely notification to the Site Operations Director of such.
  • Makes Gap in Care calls and schedules patients accordingly.
  • Upon receiving a certification in Crisis Management, will respond to crisis calls as backup.

Level 3 (in addition to above)

  • Coordinates the rescheduling of providers appointments as needed.
  • May receive payments for medical and dental charges for patients over the phone.
  • Serves as a point of contact for MCE requirements for other staff.

REQUIRED QUALIFICATIONS:

Education/Training

  • High School diploma or equivalent
  • Associates degree (not required but highly preferred)

Experience

  • At least one year of customer service experience
  • At least one year of experience in a call center setting (not required but highly preferred)

Skills/Job Requirement

  • Strong customer service skills
  • Strong organizational and time management skills
  • Excellent written and verbal communication skills
  • Proven ability to work well in a team environment
  • Ability to remain flexible and adaptable
  • Bilingual in Spanish preferred
  • Ability to follow HealthLinc policies and procedures

Technology Skills

  • Operate a multi-line phone system and other office equipment including printers, fax machines, etc.
  • Basic software skills (Microsoft Office, EHR, online sources, etc.)

REQUIRED TRAINING:

  • All assigned Relias training

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