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Virtual Call Center Manager Jobs in Indiana (NOW HIRING)

HealthLinc

Phone Operator (51257)

Valparaiso, IN · On-site

This position will work closely with the call center staff and will report to the Call Center Manager. JOB RESPONSIBILITIES: * Registers or verifies patient information for every phone call ...

HealthLinc

Phone Operator (51257)

Valparaiso, IN · On-site

This position will work closely with the call center staff and will report to the Call Center Manager. JOB RESPONSIBILITIES: * Registers or verifies patient information for every phone call ...

Acr1 Com Commercial Roofing

Call Center Agent

Muncie, IN · On-site

$15/hr

TEAM Telemarketing Manager Employment Type: Full-Time (36 hours per week) Hours: Monday through ... Call Center Agent (Lead Generator) COMPENSATION Hourly rate is $15.00 per hour, plus an additional ...

Acr1 Com Commercial Roofing

Call Center Agent

Muncie, IN · On-site

$15/hr

TEAM Telemarketing Manager Employment Type: Full-Time (36 hours per week) Hours: Monday through ... Call Center Agent (Lead Generator) COMPENSATION Hourly rate is $15.00 per hour, plus an additional ...

Premise Health

Call Center Receptionist

Columbus, IN · On-site

... and managing difficult or emotional situations * Demonstrates ability to perform and maintain ... to virtual primary care and virtual behavioral health at no cost for team members and their ...

Resource Hub

Call Center Representative

Indianapolis, IN

$15.25 - $19/hr

Overview: The Call Center Representative is responsible for handling inbound and outbound ... Enter and manage service tickets as needed * Communicate clearly regarding service timelines and ...

Resource Hub

Call Center Representative

Indianapolis, IN · On-site

$15.25 - $19/hr

Overview: The Call Center Representative is responsible for handling inbound and outbound ... Enter and manage service tickets as needed * Communicate clearly regarding service timelines and ...

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Virtual Call Center Manager information

See Indiana salary details

$28.1K

$60.7K

$104.2K

How much do virtual call center manager jobs pay per year?

As of May 30, 2026, the average yearly pay for virtual call center manager in Indiana is $60,742.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,700.00 and $71,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Manager, and why are they important?

To thrive as a Virtual Call Center Manager, you need strong leadership, organizational skills, and experience in customer service management, typically supported by a relevant degree or equivalent experience. Familiarity with call center management software (such as Five9 or Zendesk), CRM systems, and workforce management tools is essential, and certifications like COPC or CCMP are advantageous. Excellent communication, problem-solving abilities, and the capacity to motivate remote teams are standout soft skills in this role. These skills ensure efficient operations, high team performance, and superior customer satisfaction in a virtual environment.

What are some common challenges faced by Virtual Call Center Managers and how can they be addressed?

Virtual Call Center Managers often face challenges such as maintaining team engagement, monitoring performance remotely, and ensuring consistent communication across dispersed teams. To address these, managers can implement regular video check-ins, use performance tracking software, and foster a strong team culture through virtual team-building activities. Additionally, clear communication protocols and ongoing training help ensure everyone stays aligned with company goals and service standards.

What is a Virtual Call Center Manager?

A Virtual Call Center Manager is a professional responsible for overseeing the operations of a call center where agents work remotely, rather than from a physical office. Their duties include managing staff, monitoring performance metrics, ensuring high-quality customer service, and implementing technology solutions to support remote teams. They also handle scheduling, training, and resolving escalated customer issues. This role requires strong leadership, communication, and organizational skills, as well as familiarity with call center software and remote work best practices.
What are the most commonly searched types of Virtual Call Center jobs in Indiana? The most popular types of Virtual Call Center jobs in Indiana are:
What are popular job titles related to Virtual Call Center Manager jobs in Indiana? For Virtual Call Center Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Manager jobs in Indiana look for? The top searched job categories for Virtual Call Center Manager jobs in Indiana are:
What cities in Indiana are hiring for Virtual Call Center Manager jobs? Cities in Indiana with the most Virtual Call Center Manager job openings:
Virtual Call Center Manager jobs near you
Infographic showing various Virtual Call Center Manager job openings in Indiana as of May 2026, with employment types broken down into 3% As Needed, 59% Full Time, 29% Part Time, 3% Temporary, and 6% Contract. Highlights an 81% Physical, 5% Hybrid, and 14% Remote job distribution, with an average salary of $60,742 per year, or $29.2 per hour.

Call Center Manager

Skilled Nursing Facility in Fort Wayne

Fort Wayne, IN

Full-time

Posted 7 days ago

Job description

We are committed to transforming lives through compassionate, evidence-based behavioral health and addiction services. As we grow, we are seeking dedicated professionals who are ready to elevate care and make a difference every day.

Summary: Lead peer team, review call quality, support peers through burnout prevention.

Job Responsibilities

· Provide strategic and operational leadership for the call center.

· Oversee quality improvement initiatives

· Coordinate with Business Development team to maintain partnerships with treatment providers, state agencies, and recovery community organizations.

· Ensuring integration of peer recovery support best practices to improve engagement and retention

· Provide emotional support and burnout-prevention guidance for peer reps.

· Escalate inquiries that require clinical review to assigned therapist or nurse when appropriate.

· Coordinate training, onboarding, and continuing education as needed. Including, initiating training and supportive services for staff that address topics such as crisis intervention, suicidality, and mandatory reporting.

· Provide daily supervision, coaching, and performance management for representatives, including offering live call support.

· Manage staff scheduling and shift coverage.

· Monitor call center outcomes including call volume, conversion, speed-to-answer, drop offs, etc.

· Conduct call audits and quality assurance reviews.

· Oversee call documentation, data entry accuracy, and reporting tasks.

Benefits

· Competitive salary

· Medical, Dental & Vision plans

· Vacation plan

· Paid Time Off

· Positive work environment

· Regular staff appreciation and recognition

Qualifications

· Certified peer recovery specialist with SUD experience.

· Bachelor or Master’s degree in behavioral health, public administration, or related field, preferred.

· Minimum 5 years of management experience in behavioral health, SUD, recovery support, or call center operations

· Demonstrated supervisory experience preferred.

· Strong organizational, communication, and coaching skills.

· High acumen for maintaining CRM and utilizing data-driven decision-making.

We are an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for all employment; free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preferences, status as a qualified individual with a disability, or status as a protected veteran.

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