ZipRecruiter

Log In

1

Virtual Call Center Manager Jobs in Indiana (NOW HIRING)

State of Indiana

Call Center Agent

Madison, IN · On-site

$12.65/hr

Call Center Agent Date Posted: Jul 28, 2026 Requisition ID: 469859 Location: Madison, IN, US, 47250 ... Management will determine which positions are considered part-time and which are considered ...

STI

Call Center Rep

Indianapolis, IN · On-site

$15.25 - $19/hr

Inform the Office Manager when supplies of materials are low *Put away all deliveries in an orderly ... Call center experience Nice to have 0

STI

Call Center Rep

Indianapolis, IN · On-site

$15.25 - $19/hr

Inform the Office Manager when supplies of materials are low *Put away all deliveries in an orderly ... Call center experience Nice to have 0

Grote Automotive

Call Center Team Lead

Fort Wayne, IN · On-site

$20 - $25/hr

... call Center Team Lead to help drive our customer experience and sales opportunities This is a hands ... with sales management to maximize showroom traffic and sales opportunities • Ensure a ...

Collins Mobile LLC

Call Center Representative

Marion, IN · On-site

$13.50 - $17/hr

Call Center Representative Corporate - Marion, IN 46953 Overview Salary Range $17.00 Base ... Strong time management skills * Adaptability and flexibility * Problem Solving * Ability to build ...

previous pagenext page

Showing results 21-40

All JobsCall Center JobsVirtual Call Center Manager JobsVirtual Call Center Manager Jobs in Indiana

Virtual Call Center Manager information

See Indiana salary details

$28.1K

$60.7K

$104.2K

How much do virtual call center manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for virtual call center manager in Indiana is $60,742.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,700.00 and $71,400.00 per year, depending on experience, location, and employer.

What are some common challenges faced by virtual call center managers and how can they be addressed?

Virtual Call Center Managers often face challenges such as maintaining team engagement, monitoring performance remotely, and ensuring consistent communication across dispersed teams. To address these, managers can implement regular video check-ins, use performance tracking software, and foster a strong team culture through virtual team-building activities. Additionally, clear communication protocols and ongoing training help ensure everyone stays aligned with company goals and service standards.

What are the key skills and qualifications needed to thrive as a virtual call center manager, and why are they important?

To thrive as a Virtual Call Center Manager, you need strong leadership, organizational skills, and experience in customer service management, typically supported by a relevant degree or equivalent experience. Familiarity with call center management software (such as Five9 or Zendesk), CRM systems, and workforce management tools is essential, and certifications like COPC or CCMP are advantageous. Excellent communication, problem-solving abilities, and the capacity to motivate remote teams are standout soft skills in this role. These skills ensure efficient operations, high team performance, and superior customer satisfaction in a virtual environment.

What is a virtual call center manager?

A Virtual Call Center Manager is a professional responsible for overseeing the operations of a call center where agents work remotely, rather than from a physical office. Their duties include managing staff, monitoring performance metrics, ensuring high-quality customer service, and implementing technology solutions to support remote teams. They also handle scheduling, training, and resolving escalated customer issues. This role requires strong leadership, communication, and organizational skills, as well as familiarity with call center software and remote work best practices.
What are the most commonly searched types of Virtual Call Center jobs in Indiana? The most popular types of Virtual Call Center jobs in Indiana are:
What are popular job titles related to Virtual Call Center Manager jobs in Indiana? For Virtual Call Center Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Manager jobs in Indiana look for? The top searched job categories for Virtual Call Center Manager jobs in Indiana are:
What cities in Indiana are hiring for Virtual Call Center Manager jobs? Cities in Indiana with the most Virtual Call Center Manager job openings:
Virtual Call Center Manager jobs near you
Infographic showing various Virtual Call Center Manager job openings in Indiana as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $60,742 per year, or $29.2 per hour.

System Nursing Call Center Manager- Ortho/Sports Med/Podiatry Triage

Indiana University Health

Indianapolis, IN • On-site

Full-time

Re-posted 3 days ago

Indiana University Health rating

7.2

Company rating: 7.2 out of 10

Based on 464 frontline employees who took The Breakroom Quiz

349th of 887 rated healthcare providers

Job description


System Nursing Call Center Manager- Ortho/Sports Med/Podiatry Triage
Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Nursing- Call Center System leadership team in the role of System Nursing Call Center Manager.
Oversees the daily operations of patient care and resources, specifically related to triage nursing, medication management, and clinical referral review in the statewide systemized nursing call center. Aligns administrative strategy with frontline delivery by overseeing clinical workflows and resource management for service-line-specific PODs. Provides seamless continuity for patients across the state while ensuring the highest standards of safety, accuracy, and efficiency. Manages a team of remote direct reports while adapting to the specific accountability needs of the program to optimize both the patient and provider experience.
This is a primarily remote role with occasional travel expectations. Candidates should reside in the state of IN with preference for individuals with previous leadership, ortho/sports medicine/podiatry, and ambulatory experience.
Key Relationships
Reports to: System Nursing Call Center Specialty Director
Direct Reports: 8-12
Key Relationships: Ortho, Sports Medicine, Podiatry, System Patient Access Center, Education Dept
Candidate Qualifications
Candidates for the position will be evaluated according to the following criteria and competencies.
  • Bachelor's Degree is required. Master's Degree is preferred.
  • Requires 4-6 years of relevant experience.
  • Requires an active Registered Nurse (RN) license in the state of Indiana or an active Nurse Licensure Compact (NLC) RN License.
  • Requires that the RN has graduated from a nationally accredited nursing program.
  • Requires Basic Life Support certification through the AHA. Candidate will need to complete quarterly RQI on-site to retain active BLS status.
  • Other Advanced Life Support certifications may be required per unit/department specialty according to patient care policies.
  • Requires completion of Clinical Specialty Professional Certification within 1 year upon meeting eligibility requirements.
  • Requires knowledge in business applications.
  • Requires the ability to plan and manage the utilization of resources.
  • Requires knowledge of the principles of growth and development over the life span.
  • Requires knowledge and skills necessary to provide care appropriate to the age and development levels of the patients served.
  • Requires the ability to facilitate and lead work groups.
  • Requires the ability to apply the organization personnel policies and procedures.
  • Requires the ability to promote teamwork and build effective relationships.
  • Requires the ability to take initiative and meet objectives.

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana's largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation's healthiest states.
IU Health is the largest health system in Indiana with nearly 40,000 team members, 16 hospitals and $8.64 billion in operating revenue. The system's programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.
Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.

What Indiana University Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply