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Virtual Call Center Manager Jobs in Indiana (NOW HIRING)

Resource Hub

Call Center Representative

Indianapolis, IN · On-site

$15.25 - $19/hr

Overview: The Call Center Representative is responsible for handling inbound and outbound ... Enter and manage service tickets as needed * Communicate clearly regarding service timelines and ...

Resource Hub

Call Center Representative

Indianapolis, IN · On-site

$15.25 - $19/hr

Overview: The Call Center Representative is responsible for handling inbound and outbound ... Enter and manage service tickets as needed * Communicate clearly regarding service timelines and ...

State of Indiana

Call Center Agent

Madison, IN · On-site

$12.65/hr

Call Center Agent Date Posted: Jun 29, 2026 Requisition ID: 469859 Location: Madison, IN, US, 47250 ... Management will determine which positions are considered part-time and which are considered ...

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Showing results 1-20

All JobsVirtual Call Center Manager JobsVirtual Call Center Manager Jobs in Indiana

Virtual Call Center Manager information

See Indiana salary details

$28.1K

$60.7K

$104.2K

How much do virtual call center manager jobs pay per year?

As of Jul 5, 2026, the average yearly pay for virtual call center manager in Indiana is $60,742.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,700.00 and $71,400.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Virtual Call Center Managers and how can they be addressed?

Virtual Call Center Managers often face challenges such as maintaining team engagement, monitoring performance remotely, and ensuring consistent communication across dispersed teams. To address these, managers can implement regular video check-ins, use performance tracking software, and foster a strong team culture through virtual team-building activities. Additionally, clear communication protocols and ongoing training help ensure everyone stays aligned with company goals and service standards.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Manager, and why are they important?

To thrive as a Virtual Call Center Manager, you need strong leadership, organizational skills, and experience in customer service management, typically supported by a relevant degree or equivalent experience. Familiarity with call center management software (such as Five9 or Zendesk), CRM systems, and workforce management tools is essential, and certifications like COPC or CCMP are advantageous. Excellent communication, problem-solving abilities, and the capacity to motivate remote teams are standout soft skills in this role. These skills ensure efficient operations, high team performance, and superior customer satisfaction in a virtual environment.

What is a Virtual Call Center Manager?

A Virtual Call Center Manager is a professional responsible for overseeing the operations of a call center where agents work remotely, rather than from a physical office. Their duties include managing staff, monitoring performance metrics, ensuring high-quality customer service, and implementing technology solutions to support remote teams. They also handle scheduling, training, and resolving escalated customer issues. This role requires strong leadership, communication, and organizational skills, as well as familiarity with call center software and remote work best practices.
What are the most commonly searched types of Virtual Call Center jobs in Indiana? The most popular types of Virtual Call Center jobs in Indiana are:
What are popular job titles related to Virtual Call Center Manager jobs in Indiana? For Virtual Call Center Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Manager jobs in Indiana look for? The top searched job categories for Virtual Call Center Manager jobs in Indiana are:
What cities in Indiana are hiring for Virtual Call Center Manager jobs? Cities in Indiana with the most Virtual Call Center Manager job openings:
Virtual Call Center Manager jobs near you
Infographic showing various Virtual Call Center Manager job openings in Indiana as of June 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 45% Physical, 3% Hybrid, and 52% Remote job distribution, with an average salary of $60,742 per year, or $29.2 per hour.
Call Center Receptionist

Call Center Receptionist

John Jones Auto Group

Salem, IN • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

At John Jones Auto Group, we’re more than just a place to work – we’re a family. Our dealership is built on values like integrity, innovation, and customer satisfaction. We’re proud to support the career growth of our team members and provide ongoing training, competitive pay, and benefits that reflect our commitment to our staff’s well-being. Whether you’re looking to advance your automotive career or start fresh, we invite you to be part of our journey.

Position Summary

The Call Center Receptionist serves as the first point of contact for customers, providing a professional, friendly, and efficient experience over the phone. This role is responsible for managing incoming calls, directing inquiries, scheduling appointments, and supporting multiple dealership locations with high-quality customer service. 

Key Responsibilities
  • Answer and manage a high volume of inbound calls in a timely and professional manner
  • Route calls to appropriate departments (Sales, Service, Parts, Accounting, etc.)
  • Provide accurate information regarding dealership services, hours, and locations
  • Follow call scripts and processes to ensure a consistent customer experience
  • Document customer interactions and update systems as needed
  • Assist with outbound calls for appointment confirmations and follow-ups
  • Maintain a positive, helpful attitude while handling customer concerns
  • Mon-Fri 9-6 (every third Friday 10-7) Every third Sat 8-5
Qualifications
  • High school diploma or equivalent required
  • Previous customer service or call center experience preferred
  • Strong communication and phone etiquette skills
  • Ability to multitask and navigate multiple systems efficiently
  • Professional, upbeat, and team-oriented attitude
  • Basic computer skills (CRM systems experience is a plus)
Preferred Skills
  • Experience in automotive or dealership environment
  • Strong organizational and time management skills
  • Ability to remain calm and professional under pressure

Benefits:

  • Health, dental, and vision insurance
  • Paid time off and holidays
  • 401(k) with company match
  • Professional development opportunities

John Jones Auto Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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