ZipRecruiter

Log In

1

Virtual Call Center Manager Jobs in Indiana (NOW HIRING)

My3Tech Inc

Inbound Call Center Rep

Indianapolis, IN · On-site

$15.25 - $19/hr

Inform the Office Manager when supplies of materials are low *Put away all deliveries in an orderly ... Call center experience Nice to have Billingual/Spanish Speaking preferred

Grote Automotive

Call Center Representative

Fort Wayne, IN · On-site

$17 - $19/hr

... CRM (if it's not in the CRM, it didn't happen) • Work closely with the sales team to ensure a ... call periods or slower response days • Continuously improve communication strategies to increase ...

State of Indiana

Call Center Agent

Madison, IN · On-site

$12.65/hr

The Call Center Agent will provide a first-class service, ensuring that the guests' needs are met ... Management will determine which positions are considered part-time and which are considered ...

State of Indiana

Call Center Agent

Madison, IN

$12.65/hr

The Call Center Agent will provide a first-class service, ensuring that the guests' needs are met ... Management will determine which positions are considered part-time and which are considered ...

previous page

Showing results 41-60

All JobsCall Center JobsVirtual Call Center Manager JobsVirtual Call Center Manager Jobs in Indiana

Virtual Call Center Manager information

See Indiana salary details

$28.1K

$60.7K

$104.2K

How much do virtual call center manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for virtual call center manager in Indiana is $60,742.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,700.00 and $71,400.00 per year, depending on experience, location, and employer.

What are some common challenges faced by virtual call center managers and how can they be addressed?

Virtual Call Center Managers often face challenges such as maintaining team engagement, monitoring performance remotely, and ensuring consistent communication across dispersed teams. To address these, managers can implement regular video check-ins, use performance tracking software, and foster a strong team culture through virtual team-building activities. Additionally, clear communication protocols and ongoing training help ensure everyone stays aligned with company goals and service standards.

What are the key skills and qualifications needed to thrive as a virtual call center manager, and why are they important?

To thrive as a Virtual Call Center Manager, you need strong leadership, organizational skills, and experience in customer service management, typically supported by a relevant degree or equivalent experience. Familiarity with call center management software (such as Five9 or Zendesk), CRM systems, and workforce management tools is essential, and certifications like COPC or CCMP are advantageous. Excellent communication, problem-solving abilities, and the capacity to motivate remote teams are standout soft skills in this role. These skills ensure efficient operations, high team performance, and superior customer satisfaction in a virtual environment.

What is a virtual call center manager?

A Virtual Call Center Manager is a professional responsible for overseeing the operations of a call center where agents work remotely, rather than from a physical office. Their duties include managing staff, monitoring performance metrics, ensuring high-quality customer service, and implementing technology solutions to support remote teams. They also handle scheduling, training, and resolving escalated customer issues. This role requires strong leadership, communication, and organizational skills, as well as familiarity with call center software and remote work best practices.
What are the most commonly searched types of Virtual Call Center jobs in Indiana? The most popular types of Virtual Call Center jobs in Indiana are:
What are popular job titles related to Virtual Call Center Manager jobs in Indiana? For Virtual Call Center Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Manager jobs in Indiana look for? The top searched job categories for Virtual Call Center Manager jobs in Indiana are:
What cities in Indiana are hiring for Virtual Call Center Manager jobs? Cities in Indiana with the most Virtual Call Center Manager job openings:
Virtual Call Center Manager jobs near you
Infographic showing various Virtual Call Center Manager job openings in Indiana as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $60,742 per year, or $29.2 per hour.

IN-DOR-Inbound Call Center

Lorven Technologies

Indianapolis, IN • On-site

Other

Re-posted 12 days ago

Job description

Role: IN-DOR-Inbound Call Center Job Id - (799294)
Location: DOR 100 N. Senate Ave., STE 105 Indianapolis, IN
Job description:
IN-DOR-Inbound Call Center
A Day in the Life:
  • Enjoys learning about a variety of the Department of Revenue Tax procedures including tax filing and payment requirements.
  • Provides Best in Class Customer Service to taxpaying customers by phone in a fast-paced call center environment.
  • Applies knowledge acquired in training and utilizes resources to analyze and solve problems.
  • Responds to a variety of tax types inquiries.
  • Access data utilizing basic computer skills.
  • Communicates professionally using correct grammar, spelling & punctuation.
  • Complies with all ethical and confidentiality requirements.
What You'll Need for Success:
  • High School Diploma/GED
  • High-energy - Optimism - Teamwork -Collaboration
  • Someone who provides open, honest, and positive communication.
  • A continuous learning and improvement - let's get better every day ... together approach.
  • A team member who speaks up if you don't understand or need more information.
  • Proven ability to provide customer service by telephone in a high-volume call center.
  • Proven ability to communicate both orally and in writing using correct grammar, spelling, and punctuation.
  • Ability to analyze, research and problem-solve using various resources.
  • Ability to learn to learn, understand, and apply ethics and confidentiality laws.

Supervisory Responsibilities/Direct Reports:
This role does not provide direct supervision to direct reports.
Difficulty of Work:
The Call Center customer service representative must use analytical skills to determine the customer's needs and apply the procedures to communicate the resolution and accurately resolve the customer issues
Responsibility:
The Tax Revenue Call Center Customer Service Representative (Tax Analyst) works to ensure the highest level of customer focus, with a strong commitment to the taxpayers of Indiana by providing professional, and accurate customer service . Tax knowledge is helpful but not required.
Personal Work Relationships:
This individual will be expected to exhibit professional behaviors with a team player mindset, adhere to the policies and procedures and provide exceptional customer service is provided to customers and/or agency partners.
Physical Effort:
This role performs work in an environment where sitting for extended periods of time could be expected.
Working Conditions:
This role performs work in a standard call center environment responding to back-to-back calls and adhere to scheduled break and lunch hours.
Competencies:
• Communicating Effectively, professionally, accurately
• Delivering High Quality Work
• Critical Thinking
• Managing Time
Skill matrix:
High school diploma or GED.
Required
Strong customer service related experience, preferably in a professional environment.
Required
1
Years
Experience adhering to ethical and confidentiality requirements
Required
1
Years
Excellent verbal communication, patience and problem-solving abilities to help address taxpayer inquiries and diffuse difficult situations.
Required
Strong analytical ability to analyze and research tax related inquiries.
Required
Prior experience in a fast-paced call center environment.
Desired
Knowledge of tax regulations.
Desired
Associates or Bachelors Degree in accounting, finance, or related field.
Desired
Lorven technologies logo

About Lorven technologies

Sourced by ZipRecruiter

Lorven Technologies, headquartered in Plainsboro, New Jersey, United States, is a reputable company in the technology industry, specializing in providing effective IT solutions and consulting services. The company's official website, lorventech.com, offers comprehensive insights into its offerings which include but are not limited to software development, IT consulting, project management, and business analysis. Since its inception, Lorven Technologies has been committed to ensuring efficiency and reliability in delivering IT services to its global clientele, establishing itself as a trusted name in the industry.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Plainsboro, NJ, US

Year founded

2001

Social media

FacebookTwitter

View All Lorven technologies Jobs

Apply