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Seasonal Virtual Call Center Jobs in Indiana (NOW HIRING)

Firstsource

Healthcare Collections Specialist

La Porte, IN · On-site

$17.25 - $23.25/hr

Work from Office, virtual Call Center environment. * Must be able to sit for extended periods of time. We are an Equal Opportunity Employer. All qualified applicants are considered for employment ...

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Seasonal Virtual Call Center information

What is the difference between Seasonal Virtual Call Center vs Customer Service Representative?

AspectSeasonal Virtual Call CenterCustomer Service Representative
CredentialsBasic computer skills, sometimes training providedHigh school diploma or equivalent, customer service skills
Work EnvironmentRemote, home-based during peak seasonsOffice or remote, depending on employer
Industry UsageCustomer support during seasonal peaks (holidays, sales)Year-round customer support roles

Seasonal Virtual Call Center roles focus on providing customer support during specific peak periods, often requiring flexible, remote work. Customer Service Representatives may work year-round, handling ongoing customer inquiries. While both roles involve customer interaction and basic communication skills, seasonal roles are temporary and tied to seasonal demand, whereas customer service roles are typically permanent or long-term positions.

What are the most commonly searched types of Virtual Call Center jobs in Indiana?

The most popular types of Virtual Call Center jobs in Indiana are:

What cities in Indiana are hiring for Seasonal Virtual Call Center jobs?

Cities in Indiana with the most Seasonal Virtual Call Center job openings:

Seasonal Virtual Call Center jobs near you

Future Opening: Seasonal Call Center Team Member/Lead

Jackson Hewitt

Indianapolis, IN • On-site

$13 - $16/hr

Other

Re-posted 7 days ago

Jackson Hewitt rating

5.0

Company rating: 5.0 out of 10

Based on 121 frontline employees who took The Breakroom Quiz

152nd of 154 rated financial services

Job description

Seasonal Tax Call Center Representative/Lead

Join a dynamic call center team during tax season! We're looking for energetic and customer-focused individuals to support both tax professionals and consumers using our client's tax software and refund programs. If you thrive in a fast-paced environment, enjoy helping others, and are ready to take the next step in your customer service career—this is the role for you.

What You'll Do:

  • Handle inbound calls, chats, and emails per day from customers regarding tax software and refund programs.
  • Make outbound calls to clients confirming appointments for offices across the region
  • Assist consumers with refund advance programs and troubleshoot account issues.
  • Accurately document all customer interactions for trend analysis and quality assurance.
  • Maintain high service levels and call quality standards.
  • Collaborate with team members and leadership to ensure positive customer experience.

What We're Looking For:

  • 1+ years of customer service experience (call center preferred).
  • Tax preparation experience is preferred. (willing to train the right candidate)
  • Experience with chat/email support and navigating multiple systems.
  • High school diploma or GED required.
  • Experience in financial services, bookkeeping, banking, or tax support is a plus.

Compensation: $13.00 - $16.00 per hour

Working at Jackson Hewitt

Jackson Hewitt is an innovator with nearly 6,000 locations, and we're on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more.

Taxes are fun (really!)

Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too.

What Jackson Hewitt employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Jackson Hewitt logo

About Jackson Hewitt

Sourced by ZipRecruiter

At Jackson Hewitt, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. This is something that the vast majority of taxpayers don't receive from DIY or other assisted providers. We take pride in that. The role you play is critical to our success and together we are "Working Hard for the Hardest Working Americans". This is our mission and it's a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients. Doing taxes is much more than filling in some forms. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That's where you come in! We are here to ease their stress and provide expert customer service and tax knowledge.

Industry

Finance and insurance and accounting services

Company size

5,001 - 10,000 Employees

Headquarters location

Jersey City, NJ, US

Social media

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