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Afternoon Virtual Call Center Jobs in Indiana (NOW HIRING)

STI

Call Center Rep

Indianapolis, IN · On-site

$15.25 - $19/hr

Take voice mail messages for all packet requests twice a day (morning and afternoon at minimum ... Call center experience Nice to have 0

State of Indiana

Call Center Agent

Madison, IN · On-site

$12.65/hr

  • Medical

  • PTO

Call Center Agent Date Posted: Jul 28, 2026 Requisition ID: 469859 Location: Madison, IN, US, 47250 ... Should expect to work afternoons, evenings, weekends, and holidays. * May be required to wear an ...

nLeague

Inbound Call Center Rep

Indianapolis, IN · On-site

$14.75 - $19/hr

Inbound Call Center Rep Answer in-coming 800 helpline calls, transfer calls to volunteers when ... Take voice mail messages for all packet requests twice a day (morning and afternoon at minimum)

My3Tech Inc

Inbound Call Center Rep

Indianapolis, IN · On-site

Inbound Call Center Representative Location: 311 W. WASHINGTON ST., INDIANAPOLIS, IN 46204 Client ... Take voice mail messages for all packet requests twice a day (morning and afternoon at minimum)

State of Indiana

Call Center Agent

Madison, IN · On-site

$12.65/hr

  • Medical

  • PTO

The Call Center Agent will provide a first-class service, ensuring that the guests' needs are met ... Should expect to work afternoons, evenings, weekends, and holidays. * May be required to wear an ...

State of Indiana

Call Center Agent

Madison, IN · On-site

$12.65/hr

  • Medical

  • PTO

The Call Center Agent will provide a first-class service, ensuring that the guests' needs are met ... Should expect to work afternoons, evenings, weekends, and holidays. * May be required to wear an ...

STI

Inbound Call Center Rep

Indianapolis, IN · On-site

Take voice mail messages for all packet requests twice a day (morning and afternoon at minimum). *Forward call back messages to Volunteer Supervisors at the end of the day. *Put together new ...

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Afternoon Virtual Call Center information

What are common challenges faced by agents working in an afternoon virtual call center shift, and how can they be addressed?

Agents working afternoon shifts in a virtual call center often encounter peak call volumes, which can lead to increased pressure and multitasking. Balancing high demand with maintaining quality customer service is a typical challenge. To address this, it helps to develop strong time management skills, use available call center software efficiently, and communicate proactively with supervisors and team members for support. Regular check-ins and scheduled breaks are also important to manage stress and maintain productivity throughout the shift.

What is an afternoon virtual call center?

An Afternoon Virtual Call Center job involves working remotely to handle inbound or outbound calls for a company, typically during afternoon hours. Employees may assist customers with questions, process orders, provide technical support, or conduct surveys. These roles are often customer service-focused and require good communication skills, a quiet workspace, and reliable internet access. The virtual aspect means you can work from home or any location with the necessary equipment. This job is ideal for those seeking flexible, part-time hours in the afternoon.

What skills and qualifications are needed to work in an afternoon virtual call center?

To thrive as an Afternoon Virtual Call Center Representative, you need strong verbal communication, active listening skills, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and standard office applications is typically required. Patience, resilience, and the ability to stay organized while multitasking are standout soft skills in this role. These skills ensure effective customer interactions, efficient problem-solving, and consistent service quality during high-volume shifts.

What is the difference between Afternoon Virtual Call Center vs Customer Service Representative?

AspectAfternoon Virtual Call CenterCustomer Service Representative
Work EnvironmentRemote, home-based, flexible hoursOffice or remote, standard hours
Required SkillsCommunication, tech proficiency, customer supportCommunication, problem-solving, product knowledge
CertificationsNone typically required; training providedNone typically required; training provided
Industry UsageCommon in call centers, telecommuting rolesCustomer service across various industries

The Afternoon Virtual Call Center and Customer Service Representative roles both focus on customer support, often requiring similar skills and training. The main difference lies in the work setting and hours: the virtual call center offers flexible, remote work primarily in the afternoons, while customer service reps may work in-office or remotely during standard hours. Both roles are essential in customer support industries and often overlap in job functions.

What are the most commonly searched types of Virtual Call Center jobs in Indiana?

The most popular types of Virtual Call Center jobs in Indiana are:

What cities in Indiana are hiring for Afternoon Virtual Call Center jobs?

Cities in Indiana with the most Afternoon Virtual Call Center job openings:

Afternoon Virtual Call Center jobs near you

Inbound Call Center Rep

Padmore Global Connections LLC

Indianapolis, IN • On-site

$14.17/hr

Other

Re-posted 10 days ago

Job description

Inbound Call Center Rep

Indianapolis, Indiana, United States Or refer someone Job Openings Inbound Call Center Rep

About the Job Inbound Call Center Rep

Max Pay Rate: $14.17

Work Arrangement: Onsite

Agency Interview Type: Phone and in-person

Engagement Type: Contract

NOTE: Applications with resumes in PDF format will be automatically rejected. Only Word format resumes will be considered.

Short Description:

Must complete a 5-day training on health insurance for people with Medicare. Answers 800 helpline calls and performs other general office duties such as data entry, mailings, and inventory.

Complete Description:

OVERVIEW: Answer in-coming 800 helpline calls, transfer calls to volunteers when available, data entry of client contacts, and other clerical functions such as mailings and inventory.

DUTIES: *Answer all 800 calls in a timely manner. Record on Client Contact forms. *Forward 800 calls to available volunteer counselors or provide counseling assistance when volunteers are not available. Take calls from counselors regarding availability and/or supplies. *Complete data entry each day including Client Contacts *Do labels and mailing for information packets, assemble packets of information, and make copies of SHIP information as needed. *Inform the Office Manager when supplies of materials are low *Put away all deliveries in an orderly manner. Keep work area in order and recycle unwanted paper and boxes. Make sure work area is neat and orderly *Take voice mail messages for all packet requests twice a day (morning and afternoon at minimum). *Forward call back messages to Volunteer Supervisors at the end of the day. *Put together new counselor training materials and other training materials requested by Trainers. *Put together presentation materials and supplies as requested by Volunteer Supervisors, Counselors, or SHIP Local Sites. *Other duties as assigned by Office Manager including, but not limited to, special mailings/emails, 800 message recordings, updating lists, etc.

DIFFICULTY OF WORK: Incumbent performs standardized tasks and must successfully complete trainings and effectively communicate on the telephone keeping consistent with agency policies and laws affecting the agency.

RESPONSIBILITY: Incumbent must provide accurate and correct information to callers and complete tasks in a timely manner. Incumbent is responsible for accuracy giving Medicare information over the telephone and maintaining accurate records, files, forms, reports and technical information. Errors in work or faulty judgment can undermine trust and the reputation of the program.

PERSONAL WORK RELATIONSHIPS: Personal work relationships are with immediate office staff, Office Supervisor, the public, department and agency representatives at local and state levels. Contacts are for the purpose of relaying and giving information and making referrals.

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