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Afternoon Virtual Call Center Jobs in Indiana (NOW HIRING)

Sparktek

IN-IDOI-Inbound Call Center Rep

Indianapolis, IN · On-site

$14.75 - $19/hr

Take voice mail messages for all packet requests twice a day (morning and afternoon at minimum). *Forward call back messages to Volunteer Supervisors at the end of the day. *Put together new ...

Firstsource

Healthcare Collections Specialist

La Porte, IN · On-site

$17.25 - $23.25/hr

Work from Office, virtual Call Center environment. * Must be able to sit for extended periods of time. We are an Equal Opportunity Employer. All qualified applicants are considered for employment ...

Bassett Services

Contact Center Lead

Indianapolis, IN · On-site

Qualifications Required Experience * 3+ years of contact center, customer service, or call center ... Experience working with AI-powered customer support platforms, chatbots, virtual assistants, or ...

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All JobsAfternoon Call Center JobsAfternoon Virtual Call Center JobsAfternoon Virtual Call Center Jobs in Indiana

Afternoon Virtual Call Center information

What is an afternoon virtual call center?

An Afternoon Virtual Call Center job involves working remotely to handle inbound or outbound calls for a company, typically during afternoon hours. Employees may assist customers with questions, process orders, provide technical support, or conduct surveys. These roles are often customer service-focused and require good communication skills, a quiet workspace, and reliable internet access. The virtual aspect means you can work from home or any location with the necessary equipment. This job is ideal for those seeking flexible, part-time hours in the afternoon.

What skills and qualifications are needed to work in an afternoon virtual call center?

To thrive as an Afternoon Virtual Call Center Representative, you need strong verbal communication, active listening skills, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and standard office applications is typically required. Patience, resilience, and the ability to stay organized while multitasking are standout soft skills in this role. These skills ensure effective customer interactions, efficient problem-solving, and consistent service quality during high-volume shifts.

What are common challenges faced by agents working in an afternoon virtual call center shift, and how can they be addressed?

Agents working afternoon shifts in a virtual call center often encounter peak call volumes, which can lead to increased pressure and multitasking. Balancing high demand with maintaining quality customer service is a typical challenge. To address this, it helps to develop strong time management skills, use available call center software efficiently, and communicate proactively with supervisors and team members for support. Regular check-ins and scheduled breaks are also important to manage stress and maintain productivity throughout the shift.

What is the difference between Afternoon Virtual Call Center vs Customer Service Representative?

AspectAfternoon Virtual Call CenterCustomer Service Representative
Work EnvironmentRemote, home-based, flexible hoursOffice or remote, standard hours
Required SkillsCommunication, tech proficiency, customer supportCommunication, problem-solving, product knowledge
CertificationsNone typically required; training providedNone typically required; training provided
Industry UsageCommon in call centers, telecommuting rolesCustomer service across various industries

The Afternoon Virtual Call Center and Customer Service Representative roles both focus on customer support, often requiring similar skills and training. The main difference lies in the work setting and hours: the virtual call center offers flexible, remote work primarily in the afternoons, while customer service reps may work in-office or remotely during standard hours. Both roles are essential in customer support industries and often overlap in job functions.

What are the most commonly searched types of Virtual Call Center jobs in Indiana?

The most popular types of Virtual Call Center jobs in Indiana are:

What cities in Indiana are hiring for Afternoon Virtual Call Center jobs?

Cities in Indiana with the most Afternoon Virtual Call Center job openings:

Afternoon Virtual Call Center jobs near you

IN-IDOI-Inbound Call Center Rep

Vir Healthway

Indianapolis, IN • On-site

$14.75 - $19/hr

Other

Re-posted 22 days ago

Job description

Title: IN-IDOI-Inbound Call Center Rep
Location: Indianapolis IN, 46204
Hybrid
Duration: 12 Months
Interview: In person only
OVERVIEW
Answer in-coming 800 helpline calls, transfer calls to volunteers when available, data entry of client contacts, and other clerical functions such as mailings and inventory.
DUTIES
*Answer all 800 calls in a timely manner. Record on Client Contact forms.
*Forward 800 calls to available volunteer counselors or provide counseling assistance when volunteers are not available. Take calls from counselors regarding availability and/or supplies.
*Complete data entry each day including Client Contacts
*Do labels and mailing for information packets, assemble packets of information, and make copies of SHIP information as needed.
*Inform the Office Manager when supplies of materials are low
*Put away all deliveries in an orderly manner. Keep work area in order and recycle unwanted paper and boxes. Make sure work area is neat and orderly
*Take voice mail messages for all packet requests twice a day (morning and afternoon at minimum).
*Forward call back messages to Volunteer Supervisors at the end of the day.
*Put together new counselor training materials and other training materials requested by Trainers.
*Put together presentation materials and supplies as requested by Volunteer Supervisors, Counselors, or SHIP Local Sites.
*Other duties as assigned by Office Manager including, but not limited to, special mailings/emails, 800 message recordings, updating lists, etc.
DIFFICULTY OF WORK
Incumbent performs standardized tasks and must successfully complete trainings and effectively communicate on the telephone keeping consistent with agency policies and laws affecting the agency.
RESPONSIBILITY
Incumbent must provide accurate and correct information to callers and complete tasks in a timely manner. Incumbent is responsible for accuracy giving Medicare information over the telephone and maintaining accurate records, files, forms, reports and technical information. Errors in work or faulty judgment can undermine trust and the reputation of the program.
PERSONAL WORK RELATIONSHIPS
Personal work relationships are with immediate office staff, Office Supervisor, the public, department and agency representatives at local and state levels. Contacts are for the purpose of relaying and giving information and making referrals.

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