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Afternoon Call Center Jobs (NOW HIRING)

Renewal by Andersen® Greater Wisconsin

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Call Center Agent

Appleton, WI · On-site

$17/hr

... Call Center Agents, who are excited to work in a high-volume call center, and passionate about ... Ability to work afternoons and some weekends * Ability to sit at a desk for extended periods of ...

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Renewal by Andersen

GWI - Call Center Agent

Appleton, WI · On-site

$17/hr

... Call Center Agents, who are excited to work in a high-volume call center, and passionate about ... Ability to work afternoons and some weekends * Ability to sit at a desk for extended periods of ...

Renewal by Andersen

GWI - Call Center Agent

Appleton, WI · On-site

$17/hr

... Call Center Agents, who are excited to work in a high-volume call center, and passionate about ... Ability to work afternoons and some weekends * Ability to sit at a desk for extended periods of ...

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All JobsAfternoon Call Center Jobs

Afternoon Call Center information

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$10

$17

$25

How much do afternoon call center jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for afternoon call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by an Afternoon Call Center representative, and how can they be effectively managed?

Afternoon Call Center representatives often encounter high call volumes and tight performance targets, particularly during peak hours. Managing stress from handling back-to-back calls and occasionally dealing with frustrated customers can be challenging. Effective time management, utilizing available support resources, and maintaining clear communication with supervisors and team members can help address these challenges. Many centers also provide training and peer support to help staff continuously improve their customer service skills and manage workload efficiently.

What is the difference between Afternoon Call Center vs Morning Call Center?

AspectAfternoon Call CenterMorning Call Center
Work HoursAfternoon to evening shifts, typically 2 PM - 10 PMMorning shifts, typically 8 AM - 4 PM
Work EnvironmentSame call center environment, different shift timingsSame environment, different peak hours
Required SkillsCustomer service, communication, problem-solvingCustomer service, communication, problem-solving
Employer & Industry UsageCommon in customer support, sales, and service industriesSame as Afternoon Call Center, just different shift timing

The main difference between an Afternoon Call Center and a Morning Call Center lies in their shift timings. Both roles require similar skills and are used in the same industries, but they operate during different parts of the day, catering to different customer needs and business hours.

What are afternoon call center jobs?

Afternoon call center jobs are positions where employees work in a call center during the afternoon hours, typically between 12:00 p.m. and 8:00 p.m. These roles involve handling incoming or outgoing calls to assist customers, provide information, resolve issues, or conduct sales. Afternoon shifts are ideal for individuals who prefer working later in the day or have other commitments in the morning. Duties may include answering customer inquiries, processing orders, troubleshooting problems, and maintaining accurate records. Many call centers offer flexible scheduling and the opportunity to work part-time or full-time shifts.

What are the key skills and qualifications needed to thrive as an Afternoon Call Center Representative, and why are they important?

To thrive as an Afternoon Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and headset technology is commonly required. Patience, resilience, and active listening are standout soft skills for managing high call volumes and resolving customer issues. These skills ensure efficient, customer-focused service and help maintain high satisfaction levels during busy afternoon shifts.
More about Afternoon Call Center jobs
What cities are hiring for Afternoon Call Center jobs? Cities with the most Afternoon Call Center job openings:
What are the most commonly searched types of Call Center jobs? The most popular types of Call Center jobs are:
What states have the most Afternoon Call Center jobs? States with the most job openings for Afternoon Call Center jobs include:
Afternoon Call Center jobs near you
Infographic showing various Afternoon Call Center job openings in the United States as of June 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center & Authorization Manager

Call Center & Authorization Manager

SKAGIT RADIOLOGY LLC

Mount Vernon, WA • Remote

$40 - $43.27/hr

Full-time

Posted 3 days ago

Job description

Title:  Shared Services Manager – Medical Call Center Manager
Status: Exempt, Full Time (Monday-Friday)
Department: Operations
Location: Mount Vernon, Washington 

Who We Are:
Skagit Radiology Inc., P.S. is dedicated to providing patients and physicians with advanced, sub-specialized expertise and the highest levels of excellence in radiological services.  Our staff incorporates the latest technology in medical imaging and image-guided therapy into cost-effective clinical practice.  We actively maintain a leadership role in providing these services to the medical community and collaborate with other health care providers to continuously improve patient care.  Our shared values include mutual respect, teamwork, superior service, professionalism and confidentiality.

The Role

This is a hands-on leadership role overseeing our patient-facing call center and referral authorization operations. You’ll directly manage the Call Center Lead, Call Center Representatives, and Referral Authorization Specialists, and you’ll be the person your team turns to when things get complicated.

This isn’t a remote-from-a-dashboard role. The right candidate is comfortable coaching a rep through a difficult patient interaction in the morning and analyzing call volume trends in the afternoon. When team members are out, you step in. You are expected to work alongside the people you manage, picking up calls and handling authorizations just as they do. If getting on the phones isn’t something you’re willing to do, this isn’t the right fit.

What You’ll Do

  • Lead daily operations for the call center and authorization teams, including staffing, scheduling, and performance management
  • Serve as the escalation point for complex or sensitive patient concerns, resolving issues with empathy and professionalism
  • Track and act on key metrics: call volume, response times, quality scores, and prior authorization turnaround times
  • Identify workflow gaps and drive process improvements that improve both efficiency and patient experience
  • Build team competency through structured onboarding and ongoing coaching
  • Partner with clinical and administrative teams to keep care coordination running smoothly
  • Step in as an active call center agent during vacation coverage, staffing gaps, or high-volume periods, handling calls and authorizations alongside your team

What We’re Looking For

  • 5+ years of progressive leadership experience in a healthcare setting, with direct oversight of call center or patient access/authorization functions
  • A track record of developing and holding accountable high-performing teams
  • Strong skills in de-escalation and patient communication; you don’t hand this off, you handle it
  • Comfort with data: you can pull a report, spot a trend, and translate it into action
  • Experience with Epic or a comparable EHR strongly preferred
  • Willingness and ability to work as a call center agent or authorization specialist when needed; this role requires full comfort operating at every level of the team
  • Bachelor’s degree preferred; equivalent experience in healthcare operations will be considered

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