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Afternoon Call Center Jobs (NOW HIRING)

STI

Inbound Call Center Rep

Indianapolis, IN · On-site

Take voice mail messages for all packet requests twice a day (morning and afternoon at minimum). *Forward call back messages to Volunteer Supervisors at the end of the day. *Put together new ...

STI

Inbound Call Center Rep

Indianapolis, IN · On-site

Take voice mail messages for all packet requests twice a day (morning and afternoon at minimum). *Forward call back messages to Volunteer Supervisors at the end of the day. *Put together new ...

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Afternoon Call Center information

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$10

$17

$25

How much do afternoon call center jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for afternoon call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are common challenges faced by an afternoon call center representative, and how can they be managed?

Afternoon Call Center representatives often encounter high call volumes and tight performance targets, particularly during peak hours. Managing stress from handling back-to-back calls and occasionally dealing with frustrated customers can be challenging. Effective time management, utilizing available support resources, and maintaining clear communication with supervisors and team members can help address these challenges. Many centers also provide training and peer support to help staff continuously improve their customer service skills and manage workload efficiently.

What is the difference between Afternoon Call Center vs Morning Call Center?

AspectAfternoon Call CenterMorning Call Center
Work HoursAfternoon to evening shifts, typically 2 PM - 10 PMMorning shifts, typically 8 AM - 4 PM
Work EnvironmentSame call center environment, different shift timingsSame environment, different peak hours
Required SkillsCustomer service, communication, problem-solvingCustomer service, communication, problem-solving
Employer & Industry UsageCommon in customer support, sales, and service industriesSame as Afternoon Call Center, just different shift timing

The main difference between an Afternoon Call Center and a Morning Call Center lies in their shift timings. Both roles require similar skills and are used in the same industries, but they operate during different parts of the day, catering to different customer needs and business hours.

What is an afternoon call center?

Afternoon call center jobs are positions where employees work in a call center during the afternoon hours, typically between 12:00 p.m. and 8:00 p.m. These roles involve handling incoming or outgoing calls to assist customers, provide information, resolve issues, or conduct sales. Afternoon shifts are ideal for individuals who prefer working later in the day or have other commitments in the morning. Duties may include answering customer inquiries, processing orders, troubleshooting problems, and maintaining accurate records. Many call centers offer flexible scheduling and the opportunity to work part-time or full-time shifts.

What skills and qualifications are needed to thrive as an afternoon call center representative?

To thrive as an Afternoon Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and headset technology is commonly required. Patience, resilience, and active listening are standout soft skills for managing high call volumes and resolving customer issues. These skills ensure efficient, customer-focused service and help maintain high satisfaction levels during busy afternoon shifts.
More about Afternoon Call Center jobs
What cities are hiring for Afternoon Call Center jobs? Cities with the most Afternoon Call Center job openings:
What are the most commonly searched types of Call Center jobs? The most popular types of Call Center jobs are:
What states have the most Afternoon Call Center jobs? States with the most job openings for Afternoon Call Center jobs include:
Afternoon Call Center jobs near you
Infographic showing various Afternoon Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Agent Part Time/Full-Time-REMOTE

AnswerNet

Remote

$16/hr

Full-time

Re-posted 19 days ago

AnswerNet rating

4.7

Company rating: 4.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

59th of 71 rated call and contact centers

Job description

Job Type: Full-time
Hours: Morning/Afternoon/Evenings
Salary: $16.00
About AnswerNet
AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year.
Summary of Position:
We are looking for remote customer-oriented service representatives who provide high-level customer service solutions to all customers/clients on a daily basis. Make consistent outbound calls specific to each program or project you are assigned, using the tools provided by AnswerNet and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer, while adhering to all company policies and procedures.
Job Duties / Responsibilities / Essential Functions:
Typing
Data capture and entry
Upselling products and services
Setting appointments in a business-to-customer format.
Maintaining a working knowledge of campaign products, services, and promotions
Required Knowledge /Skills / Abilities / Qualifications:
At LEAST one year of actual Call Center experience, working with an automatic dialer, and call scripting, is REQUIRED FOR REMOTE CANDIDATES- NO EXCEPTIONS
A clear, professional, and friendly voice
High-Level People Skills, Active Listening Skills, and Strong Communication Skills
Outstanding attendance and punctuality
Sales experience is preferred
High School diploma or GED
Basic Computer Skills and computer literacy are a must
Experience in an Outbound environment
7 Year Background check required
WAH Requirements:
PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)
Hard-wired high-speed internet connection (ethernet cable)
USB-connected Headset
Webcam
A quiet dedicated place to work free from distractions including pets and children.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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