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Afternoon Call Center Jobs (NOW HIRING)

STI

Inbound Call Center Rep

Indianapolis, IN · On-site

Take voice mail messages for all packet requests twice a day (morning and afternoon at minimum). *Forward call back messages to Volunteer Supervisors at the end of the day. *Put together new ...

STI

Inbound Call Center Rep

Indianapolis, IN · On-site

Take voice mail messages for all packet requests twice a day (morning and afternoon at minimum). *Forward call back messages to Volunteer Supervisors at the end of the day. *Put together new ...

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Afternoon Call Center information

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$10

$17

$25

How much do afternoon call center jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for afternoon call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is an afternoon call center?

Afternoon call center jobs are positions where employees work in a call center during the afternoon hours, typically between 12:00 p.m. and 8:00 p.m. These roles involve handling incoming or outgoing calls to assist customers, provide information, resolve issues, or conduct sales. Afternoon shifts are ideal for individuals who prefer working later in the day or have other commitments in the morning. Duties may include answering customer inquiries, processing orders, troubleshooting problems, and maintaining accurate records. Many call centers offer flexible scheduling and the opportunity to work part-time or full-time shifts.

What skills and qualifications are needed to thrive as an afternoon call center representative?

To thrive as an Afternoon Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and headset technology is commonly required. Patience, resilience, and active listening are standout soft skills for managing high call volumes and resolving customer issues. These skills ensure efficient, customer-focused service and help maintain high satisfaction levels during busy afternoon shifts.

What are common challenges faced by an afternoon call center representative, and how can they be managed?

Afternoon Call Center representatives often encounter high call volumes and tight performance targets, particularly during peak hours. Managing stress from handling back-to-back calls and occasionally dealing with frustrated customers can be challenging. Effective time management, utilizing available support resources, and maintaining clear communication with supervisors and team members can help address these challenges. Many centers also provide training and peer support to help staff continuously improve their customer service skills and manage workload efficiently.

What is the difference between Afternoon Call Center vs Morning Call Center?

AspectAfternoon Call CenterMorning Call Center
Work HoursAfternoon to evening shifts, typically 2 PM - 10 PMMorning shifts, typically 8 AM - 4 PM
Work EnvironmentSame call center environment, different shift timingsSame environment, different peak hours
Required SkillsCustomer service, communication, problem-solvingCustomer service, communication, problem-solving
Employer & Industry UsageCommon in customer support, sales, and service industriesSame as Afternoon Call Center, just different shift timing

The main difference between an Afternoon Call Center and a Morning Call Center lies in their shift timings. Both roles require similar skills and are used in the same industries, but they operate during different parts of the day, catering to different customer needs and business hours.

More about Afternoon Call Center jobs

What cities are hiring for Afternoon Call Center jobs?

Cities with the most Afternoon Call Center job openings:

What are the most commonly searched types of Call Center jobs?

The most popular types of Call Center jobs are:

What states have the most Afternoon Call Center jobs?

States with the most job openings for Afternoon Call Center jobs include:

Afternoon Call Center jobs near you
Infographic showing various Afternoon Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Sales Associate

Guardian Storage Development I

Pittsburgh, PA • On-site

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Description:

Hybrid Position - 2 Days in office/3 days work from home


For over 30 years, Guardian Storage has been a locally owned leader in the self-storage industry, known for our exceptional customer service and immaculate, high-quality properties. We’re proud of the relationships we build—with our customers and with each other—and we're looking for new team members who share that same passion.

  • We’re seeking individuals who are:
  • Naturally curious and eager to learn
  • Great at connecting with people from all walks of life
  • Tech-savvy and open to new tools and processes
  • Self-motivated with a strong work ethic
  • Aligned with our core values: Caring, Excellence, Commitment, Innovation, and Teamwork

At Guardian Storage, our team is the heart of our success. That’s why we offer a comprehensive benefits package and a supportive work environment that recognizes and rewards your contributions.

What We Offer:

  • Competitive pay
  • Comprehensive medical coverage
  • Company-paid dental and vision insurance
  • Company-paid short-term & long-term disability, life, and AD&D insurance
  • Generous paid time off
  • 401(k) plan with company match
  • Corporate discounts
  • Company-sponsored events and awards
  • Discretionary bonuses
  • Free storage space
  • ...and more!

If you're looking for a workplace where you can grow, contribute meaningfully, and be part of a close-knit team, we’d love to hear from you!


Position Summary:

As a key contributor to Guardian Storage’s inbound sales team, the Call Center Associate plays a vital role in converting inquiries into reservations and rentals through exceptional customer service and consultative sales techniques. This role is responsible for guiding prospective tenants through the self-storage reservation and rental process, understanding their needs, and delivering customized solutions, all while maintaining a professional and courteous demeanor across phone, chat, and email platforms.


Why Join Guardian Storage?

Make a Real Impact: You’ll be a trusted advisor helping customers during key life transitions like moves, renovations, or business growth.

Earn More Than a Paycheck: Competitive hourly pay, performance-based incentives, and opportunities to grow into leadership or operational roles.

Hybrid Flexibility: Enjoy a mix of remote and in-office work, with schedules designed to support work-life balance.

Training & Growth: We invest in you from Day One, with personalized coaching, access to tools and resources, and a team that truly wants you to succeed.

A Company That Cares: Join a values-driven organization with a strong reputation, team-oriented culture, and leadership that listens.




Requirements:

Call Center Sales Associate Responsibilities include:

  • Serve as the first point of contact for potential customers and current tenants via phone, live chat, and email
  • Secure contact details, schedule appointments, take reservations, and complete phone-based rentals.
  • Process customer payments
  • Follow Guardian Storage’s consultative selling process to maximize rental conversions and customer satisfaction
  • Provide industry-leading customer service on all interactions
  • Protect any sensitive or private information such as payment information and personal details by maintaining 100% confidentiality.
  • Perform other call center-related duties as assigned or required by the Call Center Manager


Call Center Sales Associate Qualifications include:

  • 2 + years sales or customer service experience preferred; self-storage or real estate industry experience is a plus
  • Must have excellent listening, verbal and written communication skills via phone and email
  • Self-storage experience a plus but not required
  • Comfort with using CRM systems and multitasking across digital tools.
  • A customer-first mindset with the ability to build rapport and overcome objections.
  • Must be able to work independently in a fast paced environment with shifting priorities and, in a small team call center environment
  • Must be able to work afternoon or evening shifts, including weekends
  • Must have reliable transportation and willing to work in office 2 days per week

Guardian Storage is an Equal Opportunity Employer