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3Rd Shift Call Center Jobs (NOW HIRING)

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Call Center Director

Vernon Hills, IL · On-site

$150K - $170K/yr

Experience managing third-party vendor relationships, including performance oversight, integration ... call center efficiencies and customer experience * Strong analytical and decision-making skills ...

Fifth Third Bank

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Call Center Representative

Grand Rapids, MI · On-site

$21/hr

Make banking a Fifth Third better ® We connect great people to great opportunities. Are you ready ... Previous customer service or call center experience preferred. * Excellent telephone communication ...

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3Rd Shift Call Center information

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How much do 3rd shift call center jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for 3rd shift call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

How to make 2000 a week working from home?

A 3rd shift call center job can potentially help you earn $2,000 weekly by working full-time hours, often 40 or more hours, and possibly earning additional incentives or bonuses. Increasing your hours, improving communication skills, and gaining experience with specific tools can boost your income, but reaching this level typically requires consistent effort and sometimes multiple roles or side gigs.

What are the key skills and qualifications needed to thrive as a 3rd Shift Call Center Representative, and why are they important?

To thrive as a 3rd Shift Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic computer proficiency are typically required for managing calls and logging information efficiently. Dependability, resilience, and the ability to remain calm under pressure are crucial soft skills for handling late-night inquiries and challenging customer interactions. These skills ensure consistent customer support, accurate issue resolution, and smooth operations during non-standard hours.

What are 3rd shift work hours?

Third shift work hours typically run from around 11:00 PM to 7:00 AM or midnight to 8:00 AM, depending on the employer. Call center agents working third shift often need to be available during these overnight hours, which may require adapting to a nocturnal schedule and using tools like headsets and call management software.

What is a 3rd shift call center job?

A 3rd shift call center job refers to working late-night or overnight hours, typically starting in the evening and ending early in the morning. Employees in these roles handle customer service, technical support, or sales calls during hours when most daytime staff are off-duty. This shift is essential for companies that provide 24/7 support to customers in different time zones. 3rd shift workers often receive shift differentials or higher pay rates due to the non-traditional hours.

What are some unique challenges faced by 3rd Shift Call Center representatives, and how can they be managed effectively?

Working the 3rd shift in a call center can present unique challenges, such as adjusting to an overnight schedule, maintaining energy levels, and balancing personal life. Representatives may also handle a higher volume of urgent or escalated calls due to the after-hours nature of the shift. To manage these challenges, it’s important to establish a consistent sleep routine, use strategies for staying alert during shifts, and take advantage of support resources or wellness programs offered by employers. Team collaboration and communication with supervisors are also key to addressing any concerns and ensuring a positive work environment.

What is the difference between 3Rd Shift Call Center vs Customer Service Representative?

Aspect3Rd Shift Call CenterCustomer Service Representative
Work HoursTypically overnight or late-night shiftsDaytime or flexible hours, depending on employer
Work EnvironmentCall center setting, often noisy and fast-pacedOffice or remote, customer-facing interactions
Required SkillsCommunication, problem-solving, patienceCommunication, problem-solving, patience
Common CertificationsNone required, but customer service training helpfulNone required, customer service training optional

Both roles involve assisting customers via phone or online, requiring strong communication skills. The main difference lies in the work hours and environment, with 3Rd Shift Call Center jobs occurring overnight in a call center setting, while Customer Service Representatives often work during regular business hours in office or remote environments.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can offer salaries significantly higher than entry-level positions. Specialized roles requiring technical skills, such as Technical Support Manager or Quality Assurance Supervisor, also tend to have higher compensation, especially with experience and relevant certifications.

What job makes $10,000 a month without a degree?

A 3rd shift call center representative typically does not earn $10,000 a month without advanced skills or management responsibilities. High earnings in call centers are usually associated with supervisory roles, specialized technical support, or sales positions that require experience, performance bonuses, or commission structures. Most entry-level call center jobs offer lower base pay, and reaching $10,000 monthly generally involves additional incentives or career advancement.
More about 3Rd Shift Call Center jobs
What cities are hiring for 3Rd Shift Call Center jobs? Cities with the most 3Rd Shift Call Center job openings:
What are the most commonly searched types of Call Center jobs? The most popular types of Call Center jobs are:
What states have the most 3Rd Shift Call Center jobs? States with the most job openings for 3Rd Shift Call Center jobs include:
3Rd Shift Call Center jobs near you
Infographic showing various 3Rd Shift Call Center job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, and 23% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
3rd Shift (12AM-8:30AM) Bilingual Call Center Representative

3rd Shift (12AM-8:30AM) Bilingual Call Center Representative

Ambs Call Center

Tampa, FL • On-site

$17.70 - $22.45/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

ABOUT THE CALL CENTER AGENT POSITION

Do you like helping others? If so, this job might be for you!

We’re a family owned and operated telephone answering service. Every day our core focus and passion is to make a difference in the success of our small business customers.

We operate 24/7/365 to help our customers communicate better and answer when opportunity calls. To do this, we need great people who want to make a positive difference in the world.

On any given day, you could be taking a detailed message for an attorney in one interaction, to helping a patient connect with their physician. You’ll be helping people from all walks of life across a variety of industries – with a friendly and helpful voice.

COMPENSATION: Earn up to $22.20 per hour.

  • You must work a minimum of 40 hours per week.
    • $3.25/hr. Attendance Bonus
      • Agents without any attendance violations (including absences, leaving early, being tardy, or being out of rotation) during a pay period are eligible for a pay period bonus to reward their exceptional attendance. $3.25 for every hour worked during the pay period for no schedule adherence issues.

  • Spanish Bi-Lingual Differential:

    • Fluent in Spanish and English? Earn a $1.25 per hour differential once you have graduated training and are handling all calls.

  • Multiple opportunities for growth! Like mentoring others? Become a trainer and earn up to $24.25 per hour. Lead the team as a Supervisor and you can earn up to $26.95 per hour.

BENEFITS

  • Simple IRA retirement plan with company match contribution up to 3%
  • Competitive compensation
  • Employer Provided Life Insurance
  • Medical, Vision, Dental, Insurance Offered with Employer Contribution
  • Paid lunch and breaks
  • 40 hours of Vacation time after first 12 months of Ambs employment
  • Paid birthday benefit after 12 months of Ambs employment
  • 1 Floating Holiday after 12 months of Ambs employment
  • Hours worked on holidays are paid at time and a half
  • Overtime available
  • Bi-weekly incentives based on attendance
  • 40-hour bonus pay for 1-year perfect attendance

QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS

  • High School Diploma or equivalent required
  • Typing skills of 20 wpm
  • Customer service experience preferred
  • Excellent interpersonal, verbal, and written communication skills
  • Strong basic computer skills
  • Ability to multi-task
  • Ability to make sound decisions under pressure
  • Ability to deal with difficult situations and people
  • Ability to work well in both a team environment and independently
  • A strong attention to detail
  • Requires primarily sitting at a desk for extended periods

FULL-TIME EMPLOYEES

  • 40+ hours per week
  • Must be available to work an 8-hour shift Monday through Sunday.
  • Mandatory weekends and holidays.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at The Company will be based on merit, qualifications, and abilities. The Company does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, pregnancy, or any other characteristic protected by law.

Company Description

Ambs Call Center is a family owned and operated company. We provide 24/7/365 telephone answering and virtual receptionist services to businesses across the nation. We focus on helping our client succeed by allowing them to communicate with their customers whenever they call. Read more about us here https://www.ambscallcenter.com/why-ambs/
Core Purpose: To make a difference in our client’s success
Core Values:
• We inspire and help others with our work ethic.
• We act with honesty, integrity, respect, and fairness to all.
• We are committed to quality.