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3Rd Shift Call Center Jobs (NOW HIRING)

Intangible Assets

Call Center Director

Vernon Hills, IL · On-site

$150K - $170K/yr

Experience managing third-party vendor relationships, including performance oversight, integration ... call center efficiencies and customer experience * Strong analytical and decision-making skills ...

Fifth Third Bank

Be Seen First

Call Center Representative

Cincinnati, OH · On-site

$21/hr

Make banking a Fifth Third better ® We connect great people to great opportunities. Are you ready ... Previous customer service or call center experience preferred. * Excellent telephone communication ...

Pizza Hut

Call Center Shift Manager

Mckinney, TX · On-site

Our Call Center Shift Managers supervise a Team of Call Center Representatives taking orders for various Pizza Huts. The primary responsibility is to coach and develop the Team of independent ...

United Health Centers

Call Center Agent

Fresno, CA · On-site

$22/hr

Additionally, this position is responsible for obtaining third party insurance information and ... Knowledge in scheduling or call center environment preferred Skills: * Bi-Lingual (English/Spanish ...

United Health Centers

Call Center Agent

Fresno, CA · On-site

$22/hr

Additionally, this position is responsible for obtaining third party insurance information and ... Knowledge in scheduling or call center environment preferred Skills: * Bi-Lingual (English/Spanish ...

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3Rd Shift Call Center information

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How much do 3rd shift call center jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for 3rd shift call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a 3rd Shift Call Center Representative, and why are they important?

To thrive as a 3rd Shift Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic computer proficiency are typically required for managing calls and logging information efficiently. Dependability, resilience, and the ability to remain calm under pressure are crucial soft skills for handling late-night inquiries and challenging customer interactions. These skills ensure consistent customer support, accurate issue resolution, and smooth operations during non-standard hours.

What is a 3rd shift call center job?

A 3rd shift call center job refers to working late-night or overnight hours, typically starting in the evening and ending early in the morning. Employees in these roles handle customer service, technical support, or sales calls during hours when most daytime staff are off-duty. This shift is essential for companies that provide 24/7 support to customers in different time zones. 3rd shift workers often receive shift differentials or higher pay rates due to the non-traditional hours.

What are some unique challenges faced by 3rd Shift Call Center representatives, and how can they be managed effectively?

Working the 3rd shift in a call center can present unique challenges, such as adjusting to an overnight schedule, maintaining energy levels, and balancing personal life. Representatives may also handle a higher volume of urgent or escalated calls due to the after-hours nature of the shift. To manage these challenges, it’s important to establish a consistent sleep routine, use strategies for staying alert during shifts, and take advantage of support resources or wellness programs offered by employers. Team collaboration and communication with supervisors are also key to addressing any concerns and ensuring a positive work environment.

What is the difference between 3Rd Shift Call Center vs Customer Service Representative?

Aspect3Rd Shift Call CenterCustomer Service Representative
Work HoursTypically overnight or late-night shiftsDaytime or flexible hours, depending on employer
Work EnvironmentCall center setting, often noisy and fast-pacedOffice or remote, customer-facing interactions
Required SkillsCommunication, problem-solving, patienceCommunication, problem-solving, patience
Common CertificationsNone required, but customer service training helpfulNone required, customer service training optional

Both roles involve assisting customers via phone or online, requiring strong communication skills. The main difference lies in the work hours and environment, with 3Rd Shift Call Center jobs occurring overnight in a call center setting, while Customer Service Representatives often work during regular business hours in office or remote environments.

More about 3Rd Shift Call Center jobs
What cities are hiring for 3Rd Shift Call Center jobs? Cities with the most 3Rd Shift Call Center job openings:
What are the most commonly searched types of Call Center jobs? The most popular types of Call Center jobs are:
What states have the most 3Rd Shift Call Center jobs? States with the most job openings for 3Rd Shift Call Center jobs include:
3Rd Shift Call Center jobs near you
Infographic showing various 3Rd Shift Call Center job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, 1% Temporary, 3% Contract, and 2% Nights. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Shift Supervisor

Call Center Shift Supervisor

The University of Kansas Health System

Kansas City, KS • On-site

Full-time

Posted 11 days ago

University Of Kansas Health System rating

7.5

Company rating: 7.5 out of 10

Based on 176 frontline employees who took The Breakroom Quiz

231st of 889 rated healthcare providers

Job description

Position Title
Call Center Shift Supervisor
Varies
Bell Hospital
Position Summary / Career Interest:
The Call Center Shift Supervisor provides daily supervision of call center employees using techniques that reflect good leadership skills, encouraging employees to be customer service focused, demonstrating good public relations for internal and external customers.
Responsibilities and Essential Job Functions
  • Responsible for providing care/service safely and efficiently for the care of each patient with the demonstrated ability to complete multiple tasks in a fast paced, high energy environment. Locates appropriate physicians/services for callers and facilitates the connection of the two. Operates overhead paging system and pages physicians as needed. Serves as the answering service for hospital departments and physician practices
  • Responsible for providing daily supervision of call center employees using techniques that reflect good leadership skills & encourage employees to be customer service focused. Supervisors will demonstrate good public relations for internal and external customers.
  • Responsible for managing staff to perform job responsibilities and tasks in a manner that will help the call center team achieve above average service levels for abandonment rate, hold time, wait time and customer service.
  • Responsible for the preparation& reconciliation of reports daily, weekly and monthly of Call Center Shift statistics, Emergency Code Activation Logs, Call Center Rep statistics, EBS reports, Backup Emergency Code Activation Logs, On Call Change Logs, Call Quality, Operator Log in/Out reports, Shift Reports &/or other reporting as needed to ensure all work is being completed and documented correctly.
  • Responsible for providing cover when additional phone coverage is needed by using all software programs, Infinity IS, Communicator and ONCALL. Provides rapid and professional response to all internal and external callers.
  • Responsible for overseeing and acting as backup for all medical and security related emergency code activations while in the department. Assists the team to ensure protocols are followed. Acts as backup to performs routine clerical functions such as status changes, call schedule changes, and various system updates.
  • Responsible for Manages a core group of team members and conducts bi weekly meetings with core team members; performs call monitoring each shift staff member weekly, provides monthly call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements. Works with Call Center Manager and staff member to ensure call monitoring scores meet minimum guidelines and provide coaching on contacts.
  • Attend mandatory weekly meetings with the Call Center Manager and monthly Call Center leadership meetings. Attend all quarterly Call Center operational, computer and customer service training sessions. Provide daily in-service meetings to staff or delegate when necessary. Maintain office manuals and notebooks. Conducts monthly shift meetings with core team members and other team members to ensure continuity in shift and overall call center operations.
  • Oversee all medical related code tests on all software systems, ensuring paging hardware and software systems are functioning. Must be able to use all switchboard software and hardware systems.
  • Provide initial, on-going and cross-training of employee. Assess employee level of knowledge, ensure that employee has a thorough understanding of job expectations, and assist Call Center trainer with training as needed. Report any issues to Call Center Manager. Assists with explanation of departmental procedures and the organization of the medical center to new Call Center team members.
  • Perform routine back-up functions to ensure constant data integrity as well as Identifies and reports equipment trouble to supervisor.
  • Make reports regarding traffic patterns and recommends ways to improve operating efficiency
  • Interview and screen applicants; makes recommendations with appropriate justification.
  • Track and monitor attendance, performance and conduct related issues for core team members as well as completes annual performance reviews and corrective action for core team members
  • Work with HR to determine appropriate disciplinary actions and to create and present any disciplinary CAF forms when necessary as well as involves the Call Center Manager when needed.
  • Manage the call que(s), direct the Call Center Lead and accept escalated calls received in the Call Center
  • Manage downtime process (s) as needed for computer, software, phone and/or paging outages.
  • Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
  • These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience
  • High School Graduate or GED.
  • 2 or more years of experience in a supervisory role in a call center, switchboard call center or dispatch environment.
  • Experience interacting and communicating with a diverse population using sensitivity, tact and discretion.

Preferred Education and Experience
  • Associates Degree in a related field of study from an accredited college or university.

Knowledge Requirements
  • Excellent typing, grammar and spelling skills.
  • Ability to coordinate activities or tasks of people and groups.
  • Strong computer skills.
  • Excellent customer service skills.

Time Type:
Full time
Job Requisition ID:
R-47431
Important information for you to know as you apply:
  • The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion.
  • The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link asktalentacquisition@kumc.edu.
  • Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

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About University of Kansas Health System

Sourced by ZipRecruiter

Operating within the healthcare industry, The University of Kansas Health System is a renowned medical institution located in Kansas City, KS, United States. Established in 1905, this not-for-profit health system has evolved to offer an extensive range of products and services, which spans across a variety of specialist areas such as cancer care, neurology, cardiology, and organ transplants, among others. The core mission of The University of Kansas Health System is to enhance the health and wellness of individuals and communities by providing world-class healthcare services, quality education and conducting advanced research. They are also known for their unwavering commitment to academic medicine, which sets them apart from their peers.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Kansas City, KS, US

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